Pep Boys

I called around a to a few businesses that deal with tires. pepboys was 5 dollars cheaper than other places when mounting and balancing tires. I called at least an two and half hours in advance to try and get an appointment. I spoke with a person named Alex that said I could have an appointment at 1230 and it would only take an hour for my tires to be mounted and balanced. I asked him to make sure this was an accurate estimate of how long it would take and I informed him that I live an hour away would be down shortly. when I arrived Alex was no where to be found so I checked in at the desk to get the process started. As we began the fellow helping me told me I had no appointment and that it would be at least 2 hours. I figured since I had already drove the hour and 50+ miles to get here I would finish the process I set out to complete. So as I sit here almost 3 hours into the process my car finally has the tires I need on it. During the last 3 hours I set out to confront Alex to try and figure out why I didn’t have an appointment or why I waited so long, he replied saying it was his manager’s fault and his manager told him to have me come in without an appointment and that it was all an unfortunate miscommunication and took zero responsibility for misleading me. You’d think such a big name company would pride themselves on honesty and customer satisfaction. Not the case as I was shrugged off and ignored. Just to top it all off one day later after having my tires installed two of the four tires do not hold air. I know what you’re thinking, they had a hole in them when I brought them in… not the case it’s not the tires that are leaking it’s the valves stems. So not only do I have to go somewhere a second time to finish the job that was not done right the first time I get to pay for their mistake of damaging these hundered dollar valve stems. I thought that was bit expensive but they actually measure the air pressure in the tire and communicate to the computer in the car telling you that you have a low tire (TPMS). That is not all though… the TPMS does not read correctly now, now all the tires are in different locations on the readout on my car. I suggest going else where when dealing with the staff that works here. You can tell there are few here that truly care and they are so overwhelmed by the mistakes of others or are too swamped to fully involve themselves in a situation that they didn’t cause directly.

I would say that overall, the experience was okay. The challenge seems to be in terms of management and organization. I came in last night to look at tires. I needed to replace two, and was quoted a price; was happy with the quote. Was advised that they were booked, but they were pretty open the next day after 11. I came in about 11:45; service had just one car in service bay. After waiting to be helped, was told it would take about 1:30 — 1:45 to complete. No worries, had an appointment at 3, so I was good. Left keys and went to lunch. I returned at 2pm; waited and say that my car was still on alignment machine. When they got to me, was advised how off alignment was; have to share that I am not a mechanic, so showing me the stats had no real value. However, they were waiting for a tech to return to finish my job. I was now in a rush, and I asked if I could return later to finish; the tires were on. It took about 20 more min to get my car back. I am now waiting for them to finish my car. Their time estimates are a little off for sure; attention and organization could use some work. The staff is friendly, and happy with price, but they could step it up a bit.

I had a fantastic experence here. I had to bite the bullet and get new tires for my jeep. From start to finish it was flawless. I worked with Adam and he helped me understand what was happening. (I know nothing about cars) he explained to me all my options and pricing. I am very satisfied with this pep boys and will defently come here for my jeeps needs now.

I had made an appointment prior to going in, and it still took 4 hours for them to complete an oil change. They never called me and told me it was going to take longer than expected, I finally had to call them because they were closing in 30 min. They asked if I wanted the air filter changed, I told them yes. When I got there, I still had to wait 20 min to get my car and pay and they forgot the air filter… When I went to get in my car there was oil and black grease all over my light interior car seat. They took the plastic off the seat to then drive it around the building, leaving me with gross black junk on my seat. I asked for them to clean it or provide me free cleaner, they said I would have to come back in and speak to a manger. I’ve never had this bad of service. I’m so upset of how they handled everything.

What a complete joke of an establishment. Took my Firebird in to get the blinker stick fixed and that’s it! They took 3 days to just tell us they didn’t know how to fix it and another two days to get it put back together. On top of all that I am under the impression they tampered with my car, seriously 10 minutes after we picked it up the car died. Let’s just say we jumped down their throats for keeping our car so long and they got even with us. Never, ever go to Pep Boys, it is simply a disgrace with lazy employees.

Great customer service vice. Came late after work for an oil change and the service was great.

Two times now I’ve taken my auto in for something simple. First time, I had an appointment. When I returned an hour later (I was told it would take no more than 45 minutes) and they not only hadn’t even touched my car they had no idea that I’d left it. The gentleman who’d signed me in and filled out the paperwork hadn’t given it to the shop. Never once said sorry. Not once. Simply made the excuse that there was a breakdown in communication. And they went out of the way to explain that the mechanic was staying late to take care of my care (implying that I should be grateful that they just didn’t blow me off).
The shop is close enough to my house I can drop the car off and walk home so I gave it another shot. I’d had decent enough luck in the past and I hoped this was simply a one-​off error. So I brought my car back in for the diagnostic and replacement they told me I needed the first time (that they couldn’t do because it was so late) and left it for the entire day, telling them I was doing so, and that I gave them the okay to do the replacement we were ninety percent sure the diagnostic was going to suggest. I then call them Sunday morning asking when I can pick up my car. «What car?» Yes, they’d again, completely forgotten about my vehicle. Didn’t do the diagnostic and now, since it was Sunday they couldn’t get the part from the dealership. This time I got a sorry, and the decency to not charge me for the diagnostic. But I’d wasted three days with this shop and effectively have received no actual service. Not again.