Harbour Pointe Express Auto & Fleet Services

Fairly positive they stole $ 20 out of center console of my car since they vacuum. Can’t say anything because it’s just my word against theirs. I have been coming here for a while and this is the first time this has happened. I wouldn’t feel comfortable confronting them but I will not be returning to give them business in the future.

I stopped in around noon, and was greeted at my car, and asked if I had a preference on what kind of oil I wanted. They pulled my car into the servicing area and started working immediately. One of the guys popped in and asked if I just wanted the basic oil change or the more deluxe services they offer. I only wanted the basic and he was very nice about that and gave me a price quote before he left the room (which I really appreciated).
A few minutes later the same guy came in and recommended a couple of additional services, but he did not pressure me at all. He explained the cost, and the purpose of the part and fluid. He did not make me feel stupid for asking questions, and definitely made me feel like it was my choice and they would respect my decision either way. I really appreciated that. He let me know the flush usually takes about 20 – 25 minutes, and checked to make sure that amount of time would be ok with me, again much appreciated, and he showed me where the tv remote was so I could change the channel if I wanted.
About 15 minutes later they were done. The same guy I had spoken to the most (I wish I had asked his name) came in to ring me up and was friendly and efficient as the transaction happened, taking my information and making conversation, great customer service! Super speedy, super friendly and professional, and a good price point. I will definitely be back! Thanks guys!

Came into Harbor Pointe Express Lube to get an oil change today and was really surprised by how knowledgeable all the employees were. It’s a nice shop with a really nice lobby, big screen tv and Keurig coffee machine. The employees are clean and looking sharp, so no oily floor mats and greasy finger prints! Did I mention that you can also go right next door and wash & vacuum your car! Best place in town!

The guys that work there were very helpful and answered all of my questions and got my truck done I will gladly go there again thank you so much! Explained to me they are adding more services to what they offer now I can’t wait will go back for the next oils change!

Will never go back. Called about a transmission flush was told it was $ 50. I kinda hesitated knowing they are more expensive asked about it and the guy told me it was a month special. Went and they pulled my car in and about 15 minutes later came into the wait room and told me it would be $ 139 because it was an automatic transmission. At that point I was pissed. You pulled my car into the station did you not notice it was automatic at that point? Anyway the guy told me it was 139 I could go somewhere else but they already emptied my oil so I had to pay for the oil change. Complete bullshit. This place will never have my business again.

Super fast service. They didn’t try to oversell un-​needed services and upgrades.
I was in and out before I could finish free cup of coffee.
They offer free o top offs between oil changes and I will happily go bad again.

Wow What service. I’m met at my car before I can even turn off the ignition. The staff not only are NOT high pressure sales, but even talked me out of a set of windshield wipers when I only needed a drivers side to replace the broken one. They spent time talking with me about what I need and what could wait for the next visit. This is huge for anyone who does not have the knowledge of autos. I appreciate the treatment and the fact they care about their customers and not just the sale. I’m a fan and will not go anywhere else. Way to go — we need places like this everyone, I’m just glad it’s in Mukilteo.
Keep up the great service. Daphne M. Gellhaus

I randomly stopped in here for an oil change for my Passat. I was greeted while still sitting outside in my car (yay I really appreciate this) and my car taken in for the oil change immediately (yay again!). It was clean and organized inside. I helped myself to fruit snacks, a hazelnut flavored coffee from the Keurig, and a cute tiny bottle of water. The staff were friendly, helpful, and worked well together. I appreciate them being honest, and not telling me I need the luxx-​deville oil change blah blah blah service. I’d go back here for sure! Thanks for the fruit snacks and oil change!

As far as lube joints go, this is one of the best. The service here is very good. They have always gone above and beyond to take care of my vehicles on the weekend. I believe they are both honest and competent.

As a woman with very little car knowledge, I’ve always found it frustrating to take my car in for service. It almost feels as if I have a large target painted on my forehead for how the employees treat me, knowing I’m oblivious to my car’s needs, and I’m often confused and overcharged. This is where Harbour Pointe Xpress Lube made all the difference, and a customer for life.
First and foremost, the waiting area was sparkly clean and I wasn’t afraid to sit down in the chairs. Even the bathroom was un-​like any oil change business I had ever been; clean. The staff was incredibly nice and very knowledgeable of what my car needed, and didn’t need. After they looked over my car, one of the employees came out to let me know what I needed. The big difference was how I was never pressured to buy something I didn’t need and he was clearly trying to educate me instead of trying to upsell me. I really appreciated that they didn’t talk down to me and we’re more than willing to explain everything. Even when I denied a service, there was no pressure or shaking of fingers at me. They were cheerful and happy to serve me in whatever way I chose for my car.
Best yet, I knew they were good when they didn’t come out with my air filter to try and say it was dirty (which always happens to me, even if I just changed it). When it didn’t come up, I inquired about it and they let me know it looked great. Yep, this business is a keeper. I won’t go anywhere else for an oil change.