Verizon Wireless

They are super amazing! I ran into a serious problem and they spent the time and effort it took to try and fix it. Even when the people in the main office had given up Enrique and Sean kept working hard to fix my problem!
If you need a phone they will work to get the best deal and the best fit for you, not what is the most expensive but what is best for you!
Amazing sales people and amazing people all around!

worst serive and net work provier keep me waiting for 4 hours and get the wrong number port. And another 4 hour to make the right number, but the bill is wrong again. Please please trust me, never ever switch to Verison! Nerves…

I caved and replaced my 8 year old phone with an iPhone. I received wonderful help deciding which phone to buy. All of the possibilities were worked out, how much data /​what I needed/​and I was given a $ 100 discount because I had been good customer for 8 years. he offered me several add ons but did not pressure me when I refused. He was very efficient and kind and helpful and quick… Thanks for prompt service and answering all those odd questions I asked.

Enreque was amazing. He helped troubleshoot my Android outlook email and got it working with his know-​how in no time flat. Thanks for the excellent customer service!

Typical Verizon store, nothing fancy. The standard check-​in staff member greets you at the front door and asks what you’re in the store for today. I was just browsing to see if they had a specific type of phone, so I declined to be added for service and just walked around. The store inside is pretty small, so don’t expect a Walmart-​sized establishment. The sales rep I did end up talking to about said phone was knowledgeable and accomodating. It seems there’s a decent amount of staff members and they get you in relatively fast, from what I could tell. If I’m ever in the Mountain View area and need some help, I’ll check out this store. The parking lot is a little tough to navigate through, and GPS can be a little tricky, but it’s in the Costco plaza, so strap on your seatbelts and stay focused.

This is a review of my experience as a customer at this location, and not about my opinions of Verizon itself which are improving but still somewhat mixed. (Don’t get me wrong, I am a Verizon customer for good reasons.)
I have now had to call and visit this location probably half a dozen times in the past few years. Very professional, knowledgeable, the staff know what they are doing and seem to care about their customers and getting it right. Surprising really. They exceeded my expectations every time. I felt like I was treated with respect even when I wanted to make a basic basic phone purchase. When I wanted to buy something newer, I felt like the options were spelled out clearly, which is refreshing in telecom. When I needed to speak with a knowledgeable human being, it was actually possible. I am writing this review in lieu of a letter to corporate, which I considered doing, because the experience was so good and so surprisingly so. I hope this location stays this good, the staff are great. They really keyed in on what I wanted (not on what other people do or on selling me something I didn’t need), they helped me understand the range of options, costs. I left feeling like I had solved problems I went there to solve, got exactly what I needed, and just generally had been treated well as a customer, my time treated as valuable.

Best Verizon ever Diego and the store manager are amazing and they will always go out of their way to help you out. Fast and friendly service I love this store. Also if you have any problems with your phone they will go above and beyond to fix the problem.

The Good:
My phone purchase was smooth and easy.
The phone was readily available.
The Great:
Ivan helped me right away, literally after I asked if the store had an Apple iPhone 6s in rose gold, within 3 minutes he had the phone in his hand.
The explanations by Ivan and Sarah, General Manager was clear and concise.
I left saving money on my monthly bill including my new phone.
The OK:
the time it takes to activate both the iPhone and my Gear S. It is not a negative thing, I just don’t like waiting.
The Bad:
Literally Nothing !!!
The Best:
Ivan in sales.
Again, Sarah Vossler the General Manager
Everybody in the store was helpful and conversant.
Needless to say Verizon Mountain View on N Rengstorff Avenue is my families «go to store» for all our mobile needs.

Really fast, efficient, and kind service! I came for a very simple process, to switch my SIM card service from my recently stolen phone to a new device. I checked-​in and waited for my turn, but Rudy, the person who checked me in said since I was first in the waitlist he would try to help get the process started for me while I wait. In a matter of minutes, my issue was resolved and Rudy also did a thorough check to verify it was fixed. Thanks Rudy!
I went to a 3^rd party Verizon store on Stevens Creek and it was terrible — not only did they pretty much interrogate me on my identity and throw every possible security question at me, they wanted to charge me as well. Ugh. Never go there, always always come here.

Michael Bloom is on point. I came in with my boyfriend for him to get a phone upgrade and we had some problems with transferring pictures, etc… But Michael was extremely helpful and very friendly. Got out with a great deal and an amazing new phone: Droid Turbo 2 by Motorola. Good experience overall.

Kevin, the tall guy– even when the system was down, after hearing my complaint, yes, COMPLAINT! that I’d been without a phone for a really long time, and all I needed was a SIM card– he called customer service for me and activated everything while I walked around.
Would’ve been a perfect 5 stars for Verizon… but I never received my phone case back and when I went after work to look for it– they claimed it wasn’t there. After some searching, it was still on the counter where my phone was set up. SMH
But all in all, yay!

If you find this review please do not encourage this store with your purchases, they have no vested interest in their «customers». Instead go to a different Verizon commercial retailer. If you do go to this one avoid Jordan at all costs! I was unfortunate enough to have spent 6 hours over the last two days in the store while he cleaned up his metaphorical mess.
I recently upgraded to the new iPhone 6s as well as purchased the iPad Air 2. The sales rep took 5 ½ hours upgrading before (he thought) he finished. The entire experience was very disconcerting and unprofessional.
When I got home I found that not only was the iPad not connected to cellular service which I had specifically asked if he had done nor did the email receipt get delivered and the paper receipt only showed the phone not iPad or accessories purchases!
I returned the next day after work where I spend another 1 ½ hours with Jordan. His immaturity showed in his constant mistakes trying to move to fast. When he was done he wasn’t even sure how to check the devices was now setup properly… a devices he sold me the day before. What?!
Jordan, the sales rep never took responsibility even saying it «wasn’t his fault» and that he «would be done next month» anyways. I could not believe my ears. You can sum this sales team up as shaking the «customers» down for a quick commission check. It was clear there was no care for the «customer» as the other two folks in the store were also having issues with sales reps. Save yourself both the time and frustration and give your loyal Verizon dollars to a different location!

I wanted complement Diego and his staff. He went beyond the call of duty in helping us with our phone and service. Double checked our usage and gave us great suggestions for my son who was traveling through the area. Thanks again !

Slowest service ever! I went here in middle of the afternoon which was the least busy time. The door greeter checked me in and said there’s only one person ahead of me and he would call me when ready. There are like 5 – 6 Verizon employees all happily talking to who I could only assume were other customers. After 20 minutes of waiting I ask the doorman if I’m still in line. He says yes. After another 10 minutes and still no end in sight to my waiting I go on Unilocal and see this store has horrible marks and not surprisingly for it’s horrible wait times. At this point I’ll give up. I wrote this whole review and still nobody anywhere near ready to help. Avoid this store if you value your time… otherwise bring a good book.

They suck big time! This is 3^rd time i’ve been in this store and everytime i had to wait at least for 45 to 60 min! Out of 6 – 7 employees only 2 of them are helping customers! The rest are just chilling around! Can u believe it??? At least in T-​mobile they respect their customers. such a disappointment!

Michael Bloom has helped me on two occasions and is now my go to guy. These group of super helpful guys are courteous and really do help and not just «up sell» products. Will always come to this Verizon location only.

They’re sow slow working, I was waiting about 2 hours to get my IPhone 6, what’s wrong with you ???

The store tried to sell us an ipad with 2 year contract claiming they will give an additional monthly 20% discount on our account. The manager in the store confirmed on phone that the deal was real and we should see the discount in the next billing cycle on the online bill.
Eventually it came to light that the discount they were offering had been available as a standard offer for the past month on verizon accounts (and one that we had already asked for on our account) and they would not be offering any additional discounts. Unfortunately, It took us 4 – 5 rounds of discussions to discover this sales «sleight of hand».

So I normally LOVE this store. I always go there. But long story short they totally screwed me over and wont correct their mistake.
They did not put insurance on my phone when I had requested it multiple times. I just spent 800 $ and bought a phone brand new out right, why would I not want insurance on it? All my other lines have insurance as well! Well someone has stolen my phone and now I can’t get a replacement.
I’m pretty upset.

Almost 2 hours to upgrade phone?! That’s stupid.
Waited around for our turn for about 20 minutes — then the up selling and going in the back for a case and then going in the back for the «free charger if you buy the case». Then come out — no charger but discount on the case, then then then—
LAME.
Like old school car sales, Muy ridiculoso!
AT&T this takes about 20 minutes– no excuse.