Samuel Marcus, MD

Patients of Dr. Marcus using Mountain View Endoscopy Center BEWARE!!! They will put you through a billing nightmare that will take hours of your time to try and resolve. They lie, cheat, cancel reimbursement checks (after you catch them double billing for the same procedure), and never return your phone calls! If I could leave ZERO stars, I would.

I would know earlier there are actually a lot of people have issue about the bill from DR Marcus.
I was suggested from my general practice to see specific gastroenterologist that is DR Marcus.
I wanted to get a colonoscopy check to make sure I don’t have stomach cancer since my family had stomach cancer history.
we made an appointment as schedule and the front staff called me and told me that I might spend $ 975 at my own side since my insurance doesn’t cover all.
I thought about it and decided with my husband and agreed with that.
after the colonoscopy check, we received a bill about $ 900bukcs, and we paid it, and then after 3 months, we receive another bill of $ 600 dollars which I don’t know why, and bill statement is not related to the test that I did. so fine, my husband still paid it.
the more angry thing is we receive any exact same $ 600 buck bill. I tried to ignore that bill and later on I got a warning letter that I will be put into a court if I still didn’t pay.
So we paid again of the third bill, we are super piss off and I swear if I get another bill, I am going to take action on that.

How do you give less than 0…3 years «treated» for the same issue but never tested for possible cancer. Now at stage 4 stomach cancer, untreatable…
1 test early on is all it would have taken.

Dr. Marcus appears to operate a mass production colonoscopy clinic. I don’t believe he cares much else about his patients, except their payments.

I read some reviews criticizing the staff at Dr. Marcus’ office.
They are very professional, prompt and personable people.
They recognize you when you come in or call.
The physician assistants will answer all of your questions and are thorough!
I heard the doctor is so competent that I came here for my colonoscopy and endoscopy. Went very well! They answered all my concerns.

I have not yet had my colonoscopy with Dr. Marcus yet, however I wanted to post a review on their office staff. I have interacted with their office staff on three or four occasions leading up to my colonoscopy later this week, and had to comment just now before I got off the phone with one of the office staff about how professional, courteous, and organized they are. If office staff is doing a good job, you generally don’t notice and sort of expect that level of service. When office staff does an excellent job, they stand out and you notice. In my experience this is rare. Dr. Marcus’ staff stands out.
Update: colonoscopy complete, follow-​up visit complete, everything handled very professionally and to my complete satisfaction. I can definitely recommend Dr. Marcus.

Update Oct. 27, 2014
I’ve upgraded my 1 star to a 3 star. Reason = I got a small partial refund and a full apology from the 3^rd party billing company with a complete explanation…
Dr. Marcus did a fabulous job. It was his billing company that still tarnished the 5 star to a 3…
Folks, the facility is not the same as the DR Office Visit. Yes Dr Marcus could be in network, and the «office» or «facility» could be out of network for any procedure. Careful that’s all.
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The 1 star here is for Dr. Marcus. He did a good job, everything else that happened after is BS!
Message to the Dr — Dr. Marcus you should treat your Patients information with much more care! You should be ashamed of this kind of information sharing when folks pay their bills on-​time!!!
To new Patients, be very careful here if you think you are in Network!!!
Get ready to deal with collections, even if you pay your bill 4 days after you get it!!!
I was a new patient here. (Male 46)
1) Dr. Marcus did a good job.
2) The Staff (Billing) never mentioned that the «facility» (Which is the Dr. Marcus office) is another company. So when I checked to make sure two weeks before the appointments to make sure Dr. was in Network. He was…
(Of course I was never advised they have a different company inside their office!!)
3) About a month after the procedure, I get a bill from Mountain View Endoscopy for $ 693.40. When I call the number on the bill to talk to someone, all you get is 5 voice mails. The Dr. Office says, they «should have extended in-​network rates to you»…They didn’t.
4) Two weeks after I pay the bill for $ 693.40, which again was the first bill I received, and paid it 4 days after I got it, I start getting collections calls!!!
5) I speak with the collections folks, they are ready to do what they do. Damage credit, they had my social security number & all my information!!! (HIIPA compliance /​violations issue for sure!!)
6) I never signed anything to share my info & social with a 3^rd Party Bill Collector!!!
7) This is complete Bill Shit. When I call Dr. Marcus office for an explanation, She says «Mountain View Endoscopy is not our company»…
Pissed #terrible

Decent at diagnosis, treatment not so much.
Dr Marcus and his PA were able to diagnose my gastric issues through a series of appropriate tests. Unfortunately the treatments they tried did not work out, and after 6 months they gave up on me. I’ve since found out that there was a related diagnosis that they overlooked and getting medication for that by another doctor helped.
Last time I was there follow-​up appointments were booked 8 months in advance. If you’re considering Dr. Marcus, you might want to ask about the current wait before committing.

If I could give zero stars I would! This practice is absolutely a joke. First off, you rarely actually see Dr. Marcus which in my opinion is a major problem. How can you get top medical care if your medical history is given to him by a second party? I would actually specifically ask to see him directly on numerous occasions and would be given an appt with one of his NPs, which by the way knew less than I did! They couldn’t figure out what was wrong with me, and diagnosed one of my issues as my main problem when it is actually a secondary issue. Which was made by a NP and not the doctor! He simply went with the diagnosis. They had me take an expensive medication that never helped the issue, and in fact caused other medical issues! Plus, his front staff is rude, not understanding, and they give patients medical advice when they are not doctors! They only care about turning patients around to make a buck.
If all you need is a colonoscopy, then you shouldn’t have a issue, but if you have a serious or unordinary condition do not go here. Take my word for it!

I’m new to the area. I met Dr. Marcus and his staff for the first time when I had my colonoscopy this week. Professional, helpful, and VERY easy to talk to. Hillary answered all my pre-​procedure questions patiently and promptly. Thanks!

I came in after being in the emergency room for 2 days without any luck of figuring out what ws going on. Dr. Marcus and Joanne were extremely helpful, compassionate and were able to answer every question I had in a language that I could understand– not «doctor speak». They ordered the tests that I needed and were able to get me back up in running in days.
It wasn’t just Dr. Marcus and Joanne that made the experience a positive one though. The whole staff made me feel welcome and comfortable even in what was a semi-​awkward situation. I know that if I ever have any similiar problems again, I will be going back.

Follow-​up to my Unilocal review of 27 June 2012:
Both Mtn View Endoscopy Center and Dr. Samuel Marcus called me this week, apologizing for the billing experience I went thru. I must say that I am THRILLED with Mtn View Endoscopy Center’s response to my complaint, and I am very satisfied with how they resolved this matter.
I also got to chat with Dr. Marcus (a GREAT guy, by the way) about not only my colonoscopy billing issue and its favorable resolution, but also what it’s been like to practice medicine in both the UK and the USA. Dr. Marcus and I are hopeful that the US will make important changes to standards for malpractice lawsuits (which significantly increase medical costs for Americans) and the prescription drug «subsidies» that Americans pay, relative to non-​Americans (specifically Canadians and Europeans).
Given their proactive response, I am now a FAN of Mtn View Endoscopy Center !!

I came here on a friend’s recommendation after my general practitioner was of very little help in diagnosing my problem. Joanne and Dr. Marcus took my concerns seriously, ordered proper tests, and showed much compassion (especially Joanne). They got more done in 2 weeks than my doctor had in 2 months, and were great at explaining all the details to me, even with personal phone calls in the evening.
Their nurses and receptionists are just as competent and kind. They remember names and care about their patients’ comfort. Appointment times are usually kept very well and, if not, the lateness is minimal.

Although he was late, dr Marcus was quite professional after that and seemed to really know what he is doing

I was also one of the patients to be seen 90% by his (medical assistant?) and to be eventually released from his care. He was trying to charge my insurance more then the agreed price, then sent those bills to me. I wasted a month there doing nothing.

When you hit 50 (and you will hit 50 despite what you 20 somethings think) you need to take care of your health and get a colonoscopy Dr Samuel Marcus and his Physicians Assistant Joanne (his wife) as well as the rest of his staff will take good care of you and make this not very pleasant experience painless and uneventful.
They are located in a new building in back of El Camino Hospital, it has a nice café on the ground floor which is so convenient as you will be starving after your 24 hour fast!!! The prep is the worst part but the peace of mind is worth it.

Dr. Marcus uses his minion NPs to take medical histories instead of actually doing them himself. The aforementioned results in spending about 5 seconds in total with the actual physician… creating a very rushed feeling. His office staff is also terrible at scheduling procedures. I heard from his scheduler about a month later just to SET UP an appointment for a procedure, which would have been another MONTH out! I had been having severe GERD attacks and could not wait that long. After I told her «no thanks» to waiting that long and that I would be seeing another GI, I received a formal letter from Dr. Marcus which stated that he would be «releasing me from his care» (basically «firing» me as a patient) due to me seeing another GI. What a JOKE. I have never been treated so abysmally by any physician or their staff before. Save yourself the trouble.