NeoVision Eye Center

Dr. is rushed to tell you what vision plan benefits you can abuse rather than listening to your concerns and symptoms.
When picking up my glasses the assistant/​receptionist got so tense when I asked to get my prescription measurements — She thought I meant the measurement of the distance between my eyes — and said no I can’t give you that and was rushed to pull a paper out of my hand that she handed me to sign as this paper included that measurement. Then she gave me the copy of the vision prescription. I didn’t care about the distance between my eyes measurement as I already know it if I need to use it for buying glasses from somewhere else. but the reaction was so rude and unprofessional and they are so naïve thinking that by doing this they are holding some critical information that will make me come back to them for getting future glasses.

I have been here always for my regular vision check up. Great staff — booking appointment was easy, staff is very supportive. Dr. Tandon is very experienced, very patient and answers all questions. Overall very happy with the services and highly recommended this Doctor and hospital to all my friends.

The eye vision test was smooth. Dr. Tandon did a thorough test and explained the results to me in an easy to understand manner.

This place is very professional. Dr. Tandon herself checks and prescribes. I have observed that the prescription which I get here is pretty accurate. Very friendly staff. The doctor is very, very polite and listens carefully to any issues or concerns you have. The only thing is sometimes you have to wait 10 – 15 min before your appointment.

Excellent care and results. Dr Tandon saw me immediately on post operative concerns. She took the time to listen to me and answer my questions.

As always, my daughter and I LOVE coming to your Mountain View office and seeing Diane and Roxanne and Dr. Tandon. We’ve been coming to you for years and you have helped us in so many ways. From Anna’s lazy eye when she was four to glasses at eighteen, you’re right there with us. We love the ease of buying our glasses (which I need to do at almost every visit) and the customized care we receive. You are THE BEST at what you do and we thank you for all the care and support you’ve provided to us over these past 14 or so years.”

«The atmosphere is very pleasant. The staff makes you very comfortable and explains every test before they do it. My appointment was right on time and I was in and out on time.»

Dr. Tandon was friendly and professional… front desk and store personnel were professional and prompt!

I’ve been seeing Dr. Tandon for over five years now and she is, by far, the best ophthalmologist I’ve had. She is the ultimate professional who always goes the extra mile to make sure you understand the procedures and feel comfortable. Her knowledge and expertise in all stuff eye-​related is very evident. I’ve been to many doctors who make you feel like you’re on an assembly line. Fortunately, I don’t have to see them.

Yep, agree with the other reviews here. Unethical. I went in because for the first time in my life, things were a bit blurry. She should have said, «You’re over 40, go to the drugstore and get some $ 5 glasses». But instead she sold me a pair of really expensive glasses. Stupid of me not to know all I needed were reading glasses, but unethical of her not to simply educate me.

I did my Lasik Eye surgery with Dr. Shobha Tandon 3 months ago and I can’t be happier today. My sister did her Lasik eye surgery with Dr. Tandon 3 years ago and she had a great experience therefore she recommended her to me however I was too scared to proceed with the surgery and waited a while.
My pre op appointments went very well, for each appointment Dr. Tandon was present and accessed my eyes.
Going into the surgery I was so nervous but once it started it went excellent. Her confidence and skills combined with her compassion made this easy for me.
The post op appointments and care was also done in smooth manner.
I was made aware of possible side effects but I did not experience any pain, or any other side effects other than dryness (which is normal), now its getting better.
I also want to mention that the staff was very professional and worked very hard to accommodate my schedules with Dr. Tandon.
I highly recommend Dr. Tandon to anyone considering Lasik eye surgery.
Thank you Dr. Tandon for my new vision.

5 Stars! This review is for the Cosmetic Radio-​Surgery service performed by Dr. Tandon at the NeoVision Eye Center, Union City office. Recently, after receiving a free initial consultation, I chose to have the radio-​surgery service done by Dr. Tandon to remove a large skin growth I had on the skin under my eye. The procedure went extremely well, quick & painless and the result is amazing! Dr. Tandon is a very confident, highly skilled doctor and a very kind person. The entire staff at this office is the best, very helpful and friendly. I really liked how nice this office is also, very modern, super clean and professional. I am truly thankful to Dr. Tandon for my very successful experience with the Radio-​Surgery and I hope this review helps anyone in need of this service!

Big NO! Worst experience and got $ 200 of bill after a year of treatment!
I dont recommend her.

Dr. Shobha Tandon is one of the best doctors I have seen. She did my LASIK SURGERY on both my eyes and she was fantastic. It has been 3 months and I can see crystal clear.
The surgery went smoothly and I had no pain. The post operative care was also fantastic and prompt. I would surely recommend Dr Shobha Tandon to anyone thinking of LASIK.

I thought i did my research too. Disappointed with the service. First, stuff was confused with simple questions while scheduling an appointment. Could not give me the answers.
And then I take a time off of my work and go to the office. And then, after filling all the paperwork and paying the co-​pay, I am invited into the screening room. Then they tell me that there will be an extra $ 100 dollar charge if I want the «full service» examination from them. And apologized that they didn’t provide this information during appointment scheduling. Also offered to cancel my appointment. So I cancelled it on the spot. Ended up loosing half day of work time, which can also bite the budget.
Have no other choice then to agree with previous reviewers. If you expect the service where everything you need to know is brought up to your attention and everything else is taken care of — it is not right place to go. If you want to spend time asking detailed questions about provided services, trying to find «small print» hidden charges — then try, it might work for you.

NO NO NO NO BIG NO!
I would NOT recommend Dr. Shobha Tandon to anyone.
There’s no way that I would recommend anyone to NeoVision Eye Center.
I found the following issue:
* Simply, they won’t RESPECT your time.
* They will ask you to do unnecessary tests
* Glasses are overpriced — more than double.
Really disappointed!

I would not recommend Dr. Shobha Tandon to anyone.
Her office associates are incompetent and don’t know how to respond to simple questions.
The wait time is unreasonable even when you have an appointment.
If you can visit another doctor, I highly recommend it.

Really disappointed with the service. I had scheduled an appointment at 10:15(The first appointment for the day) and another for my wife at 10:30. We show up at 10:10, do our paperwork and we are all set by 10:15. But here is the catch, the Doctor is not in yet. 5 minutes later the Doctor shows up, now here is the crazy part… Apparently two other patients who had appointments for the later part of the day showed up earlier than we did and they were given the preference by having them seated in the examination rooms. What the Hell??? My wife had another appointment at 11:00 and I had an office meeting at 11:30. We had planned everything after confirming the times from the office assistant.
I was moved to the examination room at 10:45, I informed the assistant, that I have a hard stop at 11:00 and I need to get out of there, she says she can’t help it, she couldn’t ask the doctor to come see me first. So I wait, and wait, finally I get to see the doctor at 10:55. Then my wife goes in for her checkup at 11:10. Meanwhile she missed her appointment. My wife comes out of the examination room at 11:25. I rush out the door, and take my call in the car, to which my boss was pissed off.
About the doctor, she was nice, Wife and I had a good consultation hence the 2 stars.

It took me almost 6 years to muster the courage to get Lasik. I’m such a baby about anything to do with my eyes that I couldn’t even wear contacts. I finally did the Lasik last August with Dr. Tandon and I regret not doing it sooner! My vision is near perfect and 6 months later I’ m still beaming from my new eyes. This was the best decision I ever made. The procedure lasted less than 3 minutes and it was totally painless… except my mental anxiety prior to the procedure. She gave me a Valium before so I went in feeling buzzed.
I am 110% pleased with the procedure, the results, Dr. Tandon herself and her wonderful caring staff.

I would not recommend Dr. Shobha Tandon to anyone.
When my husband and I arrived for our appointments, there was already another couple waiting to see the doctor.
While we all waited, the doctor walked out in front of us all to take her lunch break. Needless to say, there was a lot of waiting, which is quite inconvenient for people who have jobs.
When I finally saw the doctor, I told her I had come in for a specific issue I have been having with my right eye. She seemed completely unconcerned and I had to repeat myself several times to let her know that this has been concerning to me and that I’ve been having pain in my eye and that this was the reason for my visit. I was very polite.
All she did for me was take a look and insist that nothing seemed wrong (though 3 months later this pain is still present). No recommendations, no questions on what I was feeling, nothing. I felt like I was cattle and my health was of absolutely no concern to her.
After she quickly «examined» my eyes, she left the room. After waiting in the room, the assistant came in and told me that the doctor won’t be needing to see me anymore.
If you want an eye doctor who cares, or even at least pretends to, you should not go here. Only go here if you like the feeling that they’re trying to squeeze every penny out of your insurance company.
Very disappointed.