Precision Eyecare Centers

It is easy to make an appointment. The office staff mails the forms before hand and the checkin time is very little. However, the entire staff including the doctor are more focused on selling services like exams that a person doesn’t need. Their collection of frames is not impressive.

I have had a good experience the three times I have gone (1 time for me and twice for other family members). The girl who helps with glasses was very helpful (I was so difficult because I had to change everything after the fact). I think her name is Yuma or something like it– she was patient and didn’t get an attitude when I totally messed everything up and she had to fix it.
Also of note: The first time I went I came in to get a lens change for old glasses I love. I had the RX from another eye doctor. When I picked up the glasses I realized the eye doctor had given me the wrong RX. I asked Precision if there were possibly two RX’s written on same paper and I got the wrong one. There wasn’t but they offered to fix the glasses for free if i could bring in a new RX.
They may not be cheap but they are helpful and more than fair. I safely recommend them although I think you pay for the convenience. You can get a fast appointment, no waiting, great equipment and doctors.

A very friendly warm professional staff. David Redman, O.D. was thorough and explained in detail my eye problem. I highly recommend this place to anyone for eye care, and this will be my place to go to for my eye care from now on.

Dr. Chinn was very friendly and professional. The office staff were excellent, courteous, and they have a great selection of eye wear.

Nice, friendly, clean, professional. Great advice on choosing a frame.

Friendly, professional, and nice feedback on choosing the correct frame. Thanks for being so patient!

Both doctors are excellent. Always on time. Good selection of glasses, too. I’ve been going here for about 10 years or so…

Dr. Redman and his staff are outstanding! Always welcoming, very knowledgable, and always make me smile. Thanks to Dr. Redman I am now wearing progressive lenses for the first time and I love them. Thanks to the staff I now have VERY cute glasses on their way to me. Thank you all!

What a wonderful place to go! The staff is friendly and efficient. Dr. Redman was thorough and helpful. I highly recommend Precision Eyecare in Mountain View.

I left the place without being even checked up, the old woman behind the counter was the rudest person in the world.
I had an appointment at 2 pm, I had told them that they needed to take me on time because I had to pick up my daughter to take her to the dentist. So I get there at 1:45 pm, the woman in the counter wasn’t very nice, nor with me neither with other people there, not even with her coworker. At 2:10 I ask if the doctor is going to be on time, and she says something like «doctors are never on time, when have you seen a doctor being on time» then I tell her that the same way that I am being respectful with the doctor’s time I expect the same thing from him, and she says that they have a lot of patients and that I expect that the doctor is not looking at the clock when he is with me, I tell her that maybe the doctor should take less appointments and be on time… so I tell her thanks for wasting my time, and left. If the reception desk woman treats people like this, I prefer to spend my money somewhere else.

I wanted to renew my contact lenses Rx here and couldn’t do so because the staff was completely unknoweledgable about the price for service. The only thing they could tell me is that my insurance won’t cover the contact lenses eye check part and for this I would have to pay out of pocket. They said it would cost me from $ 80 to $ 200. They deal with this type of services every day, how come they don’t know how much it would cost to provide service upfront! given that I provided all necessary information.
I have Santa Clara Family HP. And ended up getting my RX renewed at Lawrence Y Chen optometry in Palo Alto. They charged $ 80 for renewal.

Buyer Beware: Maybe I’ve been lucky in life but this is the first and last time that I’ve had dealings with a company who is unwilling to stand behind their service. I’ve been wearing glasses for 40 years.. .never had problems like the ones I encountered here.18 months ago I ordered glasses from Precision Eyecare in Mountain View (close to my workplace). The glasses I ordered were progressives with transition lenses. The glasses I received were initially defective having a large stripe in one lens whenever it transitioned to outside light. When I brought this to their attention days after receiving them the office manager tried to minimize my complaint telling me I just had to get used to them at which point I asked her to follow me outside to observe the defect. I should have listened to my spidey-​sense then and voided my order and asked for a refund but she finally came around to agreeing to send the glasses back for replacement lenses. Now here it is 18 months later where I find myself with my glasses lens actually FLAKING. I knew I never asked for anti-​glare or anti-​scratch coating so I took my glasses in to show them what was happening. Same office manager: she explained that this was not any coating peeling off but actually the lens disintegrating and because they have to use the lens labs that insurance accepts they can’t take responsibility for it — huh? Wow, wait huh? You mean to tell me that my highly-​rated-​always-​worked-​for-​me-​before-​Precision-​Eyecare Vision insurance forced you to use a sketchy lab and moreover not to tell your customers that you are using a sketchy lens lab that you will not accept responsibility for? Methinks not. When I lamented the staff commented «this happens hardly ever. .. maybe 1 in 50 customers» [translation: quite frequently] then they back-​pedaled and asked whether I ever sprayed hairspray on my lenses (never — don’t use it) or left my lenses in a hot car (never — I wear them always since I’m blind without them). Like I said «Buyer Beware» — this is the first and last time I will ever trust my vision needs to Precision Eyecare.

I’ve been wearing glasses since 2^nd grade. I’ve seen a lot of eye doctors, picked out and purchased lots of frames, and dealt with all kinds of insurance coverage issues.
Let’s just say that my experiences here at Precision top them all. Friendly staff, Dr. Redman is awesome, and the last set of frames I purchased from them are the best I’ve ever had.
This place is second-​to-​none. And the fact I can walk there is the icing on the cake!

Short Review:
I highly recommend Precisions Eyecare Centers to anyone looking for an eye doctor. You can’t go wrong with these folks. About six years ago, Dr. Redman identified a retinal tear in my left eye and immediately referred me to an expert surgeon (Dr. Weiland) who promptly fixed the tear for me. I’m pleased to report, that due to Dr. Redman’s initiative and expertise, and Dr. Weiland’s skilled hand as a surgeon, my eyesight is still intact.
In-​Depth Review:
I have been a Precision Eyecare Centers (PEC) patient since I was just a boy (I am now 31). Even though I am insured by an integrated health plan through my employer, poor quality care with the optometrists in the health plan drove me back to the doctors and staff I knew I could trust at PEC. I knew my health plan coverage would not cover the visit to PEC, but I went anyway, because I knew the folks at PEC would help fix the problems that the health plan doctors had caused (i.e. wrong prescription). Even though it cost me significantly more to see Dr. Redman at PEC than to see a health plan doc, I can honestly say that I am well pleased with my decision.
Staff
The two people who helped me during my most recent visit were Vanessa and Dr. Redman. Vanessa, the very efficient, friendly and cheerful staff person who prepared me to see the doctor, discussed everything that would be done by the doctor during the visit and how much it would all cost. She worked quickly, but didn’t make me feel rushed, and didn’t seem stressed out at all during the intake process. Though she worked quickly, she remained cheerful and friendly, which helped me relax, and made the entire intake process more pleasant.
The Doctor
Seeing Dr. Redman again for the first time in about six years was like seeing an old family friend. We were both happy to see each other and spent a bit of time just catching up on all that had happened over the last six years.
Once it was time for the exam, Dr. Redman quickly figured out that the health plan doctor had given me too high a prescription, and this was what was behind my vision problems and hazy dizziness of late. Once Dr. Redman had identified the correct prescription, he asked me to remove my contacts and throw them away. Within a few second he was back with a new pair of lenses in the right diopter and base curve for my eyes, and asked me to put them in. He explained that they were disposable, one-​day lenses and he recommended them to me because of my eye dryness, and because they were thinner than the lenses I had been using previously. (He also recommended omega 3 oil supplements to help with my eye dryness; something I haven’t tried yet.)
He then immediately supplied me with additional lenses and talked about pricing for more one-​day disposable lenses (1-​Day Acuvue TruEye). Dr. Redman’s knowledge, expertise and friendliness showed through during this process. — He knows all about pricing and brands and even vendors who sell contacts like coastal contacts and others. In my personal experience, I find this unique and exceptional.
I also briefly talked to Dr. Redman about lasek (i.e. laser vision corrective surgery) and he was open to the conversation and even said they had a surgeon they refer their patients too. I also talked to him about how I was having trouble focusing on things up close. He examined me quickly and thoroughly, and then recommended a pair of +1 reading glasses to help ease eyestrain. He explained that PEC could could hook me up with a nice pair of +1 reading glasses, or I could get some cheap ones at CVS next door. This showed me that he was considering my interest and my situation, providing me with options and leaving the final decision up to me. I appreciated this because it made me trust him as an advocate.
The Office
The office itself is in a nice part of Mountain View with restaurants and coffee shops within walking distance (e.g. Chipotle, Panda Express and Starbucks) and even a CVS a few shops down from the PEC office. Inside the office, there is a nice wood floor, chairs, magazines to read, and even a Keurig coffee maker where you can make yourself a fresh cup of coffee while you wait to see a doctor.
All in all, these guys are great and I highly recommend them. I have no interest in, or thoughts of looking for another eye doctor. PEC has consistently come through for me, and has always provided me with excellent care and service. If you are considering going to PEC, don’t wait, just book an appointment. You won’t be disappointed.

The staff here is completely unknowledgeable regarding insurance. They will give you the wrong information.
The eyeglass lens quality has gone downhill. My lenses were scratched twice in a year after replacement.
I have had glasses pretty much my entire life and never had this happen (I didn’t even drop my glasses). I have gone here for over 5 yrs and will never go back again.
Don’t pay high prices for bad quality and bad service.

So first of I wish I would have read the reviews here first before getting an appointment to this horrible place of looters trickers and misleading experts who apparently call themselves doctors i assume!
So two days ago I called in to schedule an appointment explaining every bit of my insurance and questioned if an updated medical exam for eye glasses and contacts is covered by my insurance or not. The answer was yes we do!
Today I walked in for my appointment and was walked in a room by «receptionist» who precisely asked me couple of questions about my eyes and then requested me to wait until the doctor would come and see me. Doctor came in checked my eye sight didn’t ask me any other question gave me an updated prescription of my contacts which was not different from my last prescription and walked me out of the room and said to see the optimist who would guide me in selecting frames etc. I said I’m not gonna get any frames OE contacts today and almost stood up to walk out as I thought I was done when I was asked to pay $ 80 !!! Of course I asked why!!! Since the last time I checked I was told my insurance covered everything ! And then comes the real art that they are good at. TRICKING! The lady told me that insurance covers the eye examine not contacts consultation with the doctor !!! I was like so what was the examination? Apparently the receptionist who asked me couple of question was MY EYE EXAMINATION TEST covered by my insurance and what doctor did was not!!! How fair!!!
So my question was At what point did I say that I WANT A CONTACTS EXAMINATION OR AT WHAT POINT WAS I INFORMED THAT IT WONT BE COVERED AND IS THIS SOMETHING I WANT!!! neither was I asked nor I was told!!! Why should I pay anything when this was something I didn’t wanted and I was tricked to get it done and the. Forced to pay $ 80. And not only I was the one there was another woman on the phone fighting and arguing about the same complaint and the staff was so rude that they were warning her to not scream or get mad! Of course you looters and jokers people would get mad and scream their head off on the LIES YOU SAY AND TRICKS YOU PLAY!!! I can swear upon GOD that this review is not any exaggeration this is my very true and recent experience. I’m a very kind and humble person of respect and never engage myself into unnecessary arguments but this place and people here have got under my skin and I feel responsible to inform everyone out there to understand the truth and be prepared and act very alert around them and not get tricked by these professional looters!
NOT RECOMMENDED AT ALL!!!

I had few appointments there. Some doctors are fine some are not. Staff weren’t good.
Last week I visited a doctor with eyes pain. Eye check took few minutes. The doctor said pain is due allergy.
He prescribed for me drops that aren’t covered by my insurance. and cost over $ 200 without it. That is Ok. I asked pharmacist to contact my doctor regarding insurance prioritization or for changing medicine. I went back to the office and asked staff if doctor can send insurance prioritization or change the drops and call me back.
I did not receive a call from them.

I have no idea why I haven’t been coming to Precision Eye Center!
I chose to schedule my mom’s appointment at Precision because Precision is one of the few «premier» providers on VSP’s list. This means Precision offers: (straight from VSP)
— Available to all VSP Members
— Wide selection of featured frame brands
— Performance lenses for sharp vision
— Preventative eye health and wellness program participant
— Advanced eye exam technology
Anyway, so I arrived with my mom to a very organized and courteous staff and a lovely facility. They explained that the doctor was stuck in unpredicted traffic and gave us some scheduling alternatives in case we were unable to wait. We chose to wait but it was really not much of a wait at all and the whole process was streamlined. (We made it to our next appointment with ease because they worked so efficiently.)
Everyone, including Dr. Redman, was very professional and friendly with my mom, even with the language barrier. No sales pitches or gimmicks — just excellent care.
I’m definitely switching to Precision Eye Center and highly recommended to anyone else in the Mt View/​Los Altos area. It’s located in the CVS shopping center, where there are plenty of food options and parking.

The staff were not good. Reception miscalculated our bill and tried to trick us into not using insurance coverage and pay in full. Also doctor is not helpful either and was only trying very hard to sell contact lenses.
Will not return for business anymore.

Dr. Brent P. Chinn is very professional and nice and we have the same last name in Chinese. They just have a new advanced eye examination equipment. All the staff here are very nice and professional. I am so glad to use their services.