Bed Bath & Beyond

Great staff here. We had much of our stuff stolen by our movers so we went to BBB and to start fresh with household items. Somehow the story came out of the incident and a staff member overheard. One lady walked with us throughout the store and showed us the best deals and also gave us deals that werent supposed to hit the shelves until the weekend. In addition, 20% and we didn’t have the coupons handy. We bought a lot of stuff as a result, and keep returning to this specific store; driving an extra 30 minutes to get there. Even the management was helpful and encouraged the lady helping us to not worry about the restock she was doing, and continue to help us. It’s people like that within a corporation that helps restore my faith in the American corporate system where policies and procedures usually overshadow customer service.

Love that their coupons never expire! Lots of mini toiletry items so you can try before you get the full sized!

Great customer service at this location when I came in to exchange a SodaStream. No hassle, no fuss.

5 Stars for having the best coupon policy ever and for Barbara’s amazing customer service! Stopped by this morning to get some new bedding and Barbara went above and beyond to get us what we needed. I left happier and loving BBB more than before (and I LOVE BBB).

Not your average bed bath and beyond, in my opinion. It is smaller than others but very packed. This one has a really large drugstore-​ish section which means you can get a ton of basics that you might get at target or drugstore but with your trusty BB&B coupons. Also this store has THE LARGEST selection of travel sized toiletries and other items I have ever seen in my life.

Came in last week to make an exchange and to purchase a good, non-​digital scale.
Let me first say this Bed Bath has way more items than other locations and I love how they have the section for beauty, hair care, body care, etc. I previously went to the Cupertino location but was saddened that they didn’t have any of the beauty products (hair are, deodorant, lotions, face care, etc.)
Anyway, at this location, I was helped by a nice gentleman for my exchange but the scale was unavailable in store so I waited to see a store associate at Customer Service.
I have seen Any there before at CS, but this time around I really had a chance to talk with her and she made my day! She found the scale, placed the order (even though I was unable to do so because it said it was sold out), gave me a free 30% off coupon, even though j had one, andddd she gave me another 20% off coupon because she saw that the one I was going to use was expiring the next day. She was also just very personable and she was even having good chats with the person who she helped before me.
I definitely will return and am so glad Amy took care of me :)

I hate to give this anything less than 3 stars, but I really should be giving it 2 (or less).
I’ve never met such unfriendly cashiers as at this BBB — and I have met several of them. They’re rude, cold, and unhelpful. I had something ring up the wrong price and was made to feel like a complete pain in the butt for calling it out and asking for a correction. (This happened twice.) Once I was asked for my driver’s license to buy a $ 15 lamp (not kidding). That one is just so bizarre it’s funny, but I wish they were a little friendlier. The lines here are always maddening, so a little courtesy would go a long way.

I’ve been to a couple of stores in this chain and I feel lucky to live by this one. The store is huge and laid out very nicely. Things are easy to find and visibly marked. The selection is outstanding! I’ve gotten fixtures for the bathroom, items for the kitchen, and doormats for the front of house. I also just started trying their ‘generics’ lines of shampoo and conditioner… I like em!
Make sure to always take a walk through the ‘sale area’ to see what’s new in markdowns! (There’s some great bargains in there)
A great place to shop for yourself, or for gifts. I’ll be back!

Usually I come into this location and everyone is friendly… To my surprise the manager was extremely unprofessional. An employee called her regarding a spill on the floor (head and shoulders) it took her a whole to come and she seemed extremely annoyed as she was grunting and gasping because she had to pick up a spill

After glancing through their latest advertisement in the mail last week, I wanted to purchase a certain comforter set that was on sale. I went to 2 other stores but they were all out. Therefore, I checked the availability online and it states that this store has the item that I needed (plus, it was a couple minutes from where I work). I immediately placed a hold on the item online and waited patiently for their email. About 2 hours later, my item was ready for pick up. Unfortunately, I didn’t have my in-​store coupon with me, so I waited the next day to pick it up. When I dropped by the next day, I told the cashier that I was there to pick up an item that I’ve reserved online and even showed him the printed email (required for pick up). Well, the cashier didn’t care about my printed receipt and just asked for my name. When he brought out my comforter set, the bag was torn. He didn’t even bother giving me a bag to put the blanket in. Throughout the whole time I was there, there was no «hi» or «thank you». It made me feel that my business met nothing to him.

I have to agree with my other Unilocal reviewers that this is the friendliest Bed Bath and Beyond I have ever experienced.
The staff is extremely helpful and has gone out of their way to assist me in what I am looking for.
If you are looking for Keurig K-​Cups coffee they have quite a nice selection at competitive prices!
I must admit when I cannot sleep and wind up being captivated by an infomercial late at night, I go here to see if they carry the item as they quite a selection of «As Seen on TV» merchandise and I can look the time over while wide awake and pay cash instead of trusting some stranger that is also up at that hour to take my order.
They rotate quite a number of items that appear to be seasonal, so when I was looking for the expanding hose this winter, they said they were out of stock.
I like to peruse the nick knacks on the walls and use their 20% discount coupons’ that can be found in the add sections of the papers on Sundays. They never give me a funny look for using them.
I must agree that when they are busy checkout can at times be a challenge.

Like the store, but the service today was wretched. I asked the cashier if they carried Fresh Wave, she said, «I have no idea.» That’s it! No, let me find out, let’s have a look… just, «I have no idea.» All I could muster to say was, «oh I’m sorry, I thought you worked here.»

Horrible wait times to check out. Always long lines and never enough cashiers. It’s extremely frustrating. I hate the Mt. View store. Takes about 30 minutes to check out

BBB is a staple for house related items. There is simply no other retailer who carries the variety of things they have here.
On occasion, there will be a staff member who is REALLY knowledgeable about something. For example, Frank knew knives inside and out. Try to find that person when deciding between the myriad of options available these days. The most expensive isn’t always the best and the cheapest isn’t always the worst. Sometimes it’s worth it to splurge, like with knives, bed sheets, blenders and cappuccino makers.
Don’t forget your 20% off coupon.

PROS:
This is the friendliest BB&B I’ve ever been to.
I called the store beforehand to inquire if an item I want is available in a specific color. I was amazed that a human picked up right away instead of some long, convoluted phone answering system. I was transferred to another department and was expecting to be put on a long hold. Nope! Another human picked up right away, went to the area to confirm if the item I want was in stock, and promptly returned to the phone to provide me with the response. Amazing!
A few days later when I did make it into the store, I was greeted by a staff member shortly after I arrived and was asked if I needed help. Awesome service.
The check-​out staff member was always very courteous and friendly.
CONS:
Taking off one star because without the 20% off coupons, items in the store are typically at full retail price and quite expensive.
TIP: Sign up for the coupons through text or email. Save the coupons, as they are honored even when past the expiration date.

Best return policy EVER.
Somewhat pricey, some good deals.
Great customer service

I was in dire need of a new portable vacuum because of a terrible popcorn habit (I spill it all over my new Prius V and my living room carpeting!). The employees were helpful and helped me locate a Dyson unit. Even though it was pricey, it works like a mean, hungry, dream machine!
I’ll be back for some new bedding soon!

HUGE LOCATION! I came with a friend to get a gift off of a registry. We were immediately offered help upon walking through the doors. The man escorted us to the registry area and printed the list off in a jiffy. He asked if we wanted some assistance finding a few of the gifts and we said yes. Within 10 minutes we had our gift picked out and he walked it up to the counter to pay. He offered to have our gift wrapped and we were on our way. Obviously, the costumer service is stellar here. I wish I had more money because I could spend some serious cash in this store!

I was surprised to learn that Bed Bath and Beyond added whole section for personal care: shampoo, body, hand treatments, you name it. However, average prices are a bit higher than a regular grocery store.

The favorable location and helpful staff of this Bed, Bath and Beyond make this store a place to visit for that reasonable priced Libbey glass or that on clearance sheet set.
That said, the BBB isn’t always the price leader. Moreover, given the variety of bedding and housewares it carries, it would help if the store helped draw a clearer visual distinction between the disposable items from the high quality ones. At times, shopping here felt like being trapped between a dollar store wing and housewares warehouse.