Mt Prospect Smiles

I went here twice and I don’t have plans on going back based on my 2^nd visit. I had and outstanding balance which was paid prior to my arrival. When I arrived I was told the balance was still there. I wasn’t thrilled to hear this and went about getting copies of the cancelled check.
I advised the staff that I didn’t want to have a cavity filled that day. I was told my insurance would cover 80% of my fillings. One thing that slowly started to show is the staff tries to upsell and they know for what your insurance benefits are. I even received a letter advising me what I had left to spend for this year. I’ve never had a dentist do this in the past.
My primary reason for not returning is mismanagement of the payment that they did in fact receive. There was no apology only that «mistakes happen». I went here originally on a referral and the person that refers me no longer goes there either.
This isn’t a bad practice by any means it is clean and well lit and the dentist is very informative. I just had a bad experience with some staff and don’t plan on returning.