Discount Tire Store – Mount Prospect, IL

These guys are bad. I will make sure my friends and family never goes here. I bought 4 tires last year when I only needed one with roadside assistance. I had one flat, and they want me to buy 4 new tires because the tires from last year are discontinued.

4 new tires were installed quickly and for the best price around. However, they informed me that two of my wheels were bent. I went to my dealership to get the wheels replaced, so they would match the other two. Dealership said that they were not bent and that my tires weren’t balanced properly. This was literally two days after getting 4 brand new tires. Boo.

Bent my rim didn’t return the key for the rims had to drive an hour just too get a new one and after all of that the brake line now rubs. Great fucking service guys.

I took my car here yesterday to have a flat tire inspected. After about an hour if waiting I was approached by one of the technicians who brought my wheel out to me to show me ‘erosion’ which was apparently occurring around the rim. I was then ushered to the front desk where the salesman told me I needed all new rims and tires. My tire measurements indicated it was time for new ones (and I checked the measurements when I got home), so I could understand that, but I drove my car off of the lot a little over two years ago so I knew that this rim deal was absolutely ridiculous. I’m sure that would have been a REALLY nice transaction for them… Sell me new rims and clean mine up really nice to put out to sell. Smelling a scam I took my car to the dealership and sure enough, everyone was laughing about it there. I made an appointment elsewhere to have 5 star tires installed for less than half the price ‘discount’ quoted me for no name tires and rims. It’s unfortunate and disgusting that businesses like this one who operate with such low standards of integrity continue to thrive off of trusting people. I will never come back here again and will not recommend the discount tire of mount prospect to anyone.

Got two new tires for for my 2007 Solara. First time at this location. Service was ok. Price was ok. Waiting area was good. $ 240 out the door for 2 medium grade tires mounted on back not the front as requested. And had to but a new chrome cap as one got lost.

Great service. Honored our appointment despite being very busy. Had us out the door in under 45 minutes. Tires were $ 200 less than closest competitor. Very professional and friendly.

Nobody likes having to get new tires, but these guys make it as pleasant as possible. They’re very nice and have the best prices and warranties. I’ve had 2 tires replaced at no cost due to road hazards. For this reason, I’ll never give my business to another tire place!

I’ve needed new tires for many months and I was off today, and I came across their Black Friday special online, so I gave them a ring. I spoke to Bill on the phone, who was as nice as could be. He reassured me that the tires that I had picked out were a good choice, they had them in stock, and despite the fact that their appointments were booked up, they still took walk-​ins. He even put my name on the walk in list and told me to hurry on over! When I arrived an hour later, there were 25 other people in the waiting area (no joke!). When I made my way up to the counter, Sebastian shook my hand, checked me in and told me I was the next car! Woohoo! I waited for a half hour, on the dot when a gentleman came out of the work bays, ushered me up, past the never-​ending line and told me that Dave would check me out. Amazing. I’ve never had car repairs take a half hour! I qualified for $ 160 in rebates, checked out quickly and was on my way. My only complaint was later, when I was putting groceries in my trunk, I saw that my tool kit and jack weren’t put away (they must’ve been looking for my wheel-​lock key). No big deal there. All in all, a great experience, expedient service and excellent customer service. I’m impressed!

First they lost my special ordered tires. Finally found them. Than even after me triple checking with the person at the counter, and checking the paperwork, they still managed to install the wrong tires. Had to come back to get the right ones.
I will avoid this place in the future.

This is my 3^rd time coming back here 2 out of the 3 times Sebastian has helped me out– and has been very helpful. From observing during the waits everyone has great customer service here. And the cherry on top– they have good prices!

This place is solid. I’ve taken all my vehicles here for years. I always receive excellent service, last few times I’ve dealt with Milos and Sebastian who have gone above and beyond to take care of me. I’ve never had an issue getting a vehicle in to get worked on and they always get it done fast and right. I highly recommend them and will continue to be a loyal customer.

This place is Ok.
Last time I was in for rotation, the man helping me tried to tell me that my warranty for free replacement wasn’t valid. Problem is, he was looking at the wrong car and when we tried to tell him that he got angry that we were questioning him. They also didn’t bother to look at how I wanted my tires rotated and I had to stop the tech to explain how I wanted them done.

OK… what I thought was my «go to» tire place is no longer that. Discount Tires has a deal that they’ll rotate tires for free (as do some of their competitors). I was due to have this done AND… ever since my last visit there some time ago, my air pressure light has been malfunctioning. I wanted them to fix that. Two expectations — rotate my tires and fix the tire pressure indicator so it works.
So the service person walks out to the car with me to get some info. Checks the mileage, tires etc. On the way to the counter, he stops at a tire chart and starts to explain what levels my tire tread is at. One of my (not all that old) tires is in the yellow «caution» zone”. As a result they won’t rotate my tires back to front — only side to side. Mind you, anybody can rotate their own tires — but without a lift at home it can take an eternity. So their «free» offer to rotate tires comes with conditions — basically it’s a hidden upsell scam. So much for «no hard upsells» as I had noted in a previous review — this way is just as bad.
As for the indicator issue… when they finish with my car, another service person comes up to me and says that the pressure issue looks OK and that once I drive for a bit, the light will go off. I told him, «that’s what I’ve been told before, but it doesn’t — the light blinks when you start the car (like a lot of dashboard lights sometimes do), but it stays on.» He says, «well maybe it’s an issue with your battery.» Afterwards, I went to another place to get some different work done on the car — the guy there asked me about the tire light and I told him what I was told at Discount… his response — «some of these people will make up anything.»
Bottomline — I went there to get two relatively simple things done and NEITHER of them were completed to my satisfaction — and what I was asking wasn’t very demanding. Epic fail. They keep a star for the previous credit on my blown tire, but they’ve lost a customer.

For some reason my girlfriend keeps running over nails and screws. It’s probably happened 3 or 4 times in the last 4 years. Good news for Discount Tire though because it gives them something to do. This last time, we came in on a Saturday. They were all booked for appointments so we just had to do a walk in. They were celebrating Independence day and had free drinks and chips for everyone, so that right there is a win.
Chatted with some guy behind the counter, I believe his name was Adrian, and he was just so helpful and welcoming with a smile. Seemed really knowledgeable about everything and walked us through what’s happening and what the pricing would be. I appreciate that he laid everything out for us, just so we knew exactly what to expect. The new tire we had ordered already came in so they just have to put it in. He told us it would be an estimated 3 hours so we walked to the movie theater and watched something. After the movie, found out that the car was done within and hour. Talk about efficiency.
We have our warranties with Discount Tire so I’m sure we’ll be back plenty of times in the future.

A simple desire to have my 19″ HFP wheels mounted on my ’15 Honda Accord was the purpose of my visit. I ordered the tires online, but realized I ordered the wrong size sidewall height. A call to the store, and a brief conversation with Ashton solved that; the new tires were easily obtained from a nearby Continental tires supplier, and my appointment at 5PM a few days later was confirmed.
Unfortunately, rush hour traffic, neverending road construction, and a nearby drug bust that closed off Rand Road near Golf Road stretched my commute to Mt. Prospect from my office near Midway Airport to over 2 hours. Thankfully I was able to get to Discount Tire a little after their 6PM closing time and was able to have my wheels and tires mounted. In about an hour’s time, I was in and out of the store, and the guys even wrapped my old wheels and tires in plastic to avoid dirtying up my car’s interior. I left a satisfied (yet tired) customer and will return. Many thanks to Ashton, Ramiro, and Bill!

Great service. I got great deal on tires and no fishy hidden costs. I used Discount Tires before located in Rand in Palatine when I had bad memories, but this location I will recommend to all my friends.

Called 2 days ahead and checked on tires and made appointment first think in am. Get to DT and they dont have my tires. Told me it was my fault.lol. Then finally said they would get some in that day and I could come back at 2 and they would put the new tires on. Pull up 1:45 and handed the guy the keys, asked how long? He responded 1hr. Sitting here at 2:58 and they are just pulling my truck in. Not how you do things

I had brand new wheels installed by these people on my E46 M3. No marks. No scratches.
Whoever installed them scratched the wheels — there are black scratches and dings on the inside where the lugs go. Absolutely pissed.

Always great service and the waiting area is clean with conplimentary water bottles and coffee.

Buying tires (or anything related to car maintenance) is never fun; especially not fun if you’re a woman. However, if you need tires this is the place to go!
I picked out tires and made an appointment online about 24 hours in advance. I walked in the morning of my appointment (about 15 minutes early per their website’s recommendation) and was helped by Adrian right away.
He asked me to come with him as he inspected my car (awesome!) and I was right here as he measured my tire tread, etc.
After discussing how many miles my husband puts in his car in a year, I figured that we should invest in some really, really top notch tires instead of the style I had originally chosen… only $ 300 more than my original online quote, but safety is a top priority.
I picked a particular tire and paid the bill (you have to pay before they perform any services) and took a seat as they worked on my car (they said about 45 minutes-​hour wait time).
After about 15 minutes a technician came in to tell me that their stock was off on the style I chose and they didn’t have a set of 4 tires to put on my car. They graciously upgraded me to even better top-​of-​the-​line tires they had in stock… for free!
Turn-​around time was about an hour.
I recommend getting the extra Discount Tire warranty (I only paid $ 32 bucks extra), so that you have peace of mind knowing that if you pop a tire, run over a nail, etc. your tire is completely covered; fixed or replaced for free. The warranty your tires come with is really only for tread wear, not damages.
Free rotations are included with the life of the tires.
Highly recommend Discount Tires if you want to pay a fair price without being schmoozed. :) Customer service is excellent, too!

Ordered $ 72 s/​4 rims + s/​4 tires, told they would have a complete set of 4 before weekend & made my appointment on Sat at opening — 8:00am.
Don’t bother with an appointment, you wait in line & so rush to be 1^st! Then I was told they only had 3of4 rims only, yikes. The salesman wanted to show me alternate rims, but my price is only what I planned. We agreed on a s/​4 rims at $ 72 each, their original price was $ 98 ea. Entered at 8am left close to 9:45ish. Happy with my rims, tires & warranties, but I wish things would run more smoothly.
Will go back, obviously, for my lifetime balancing, rotation, spinning, etc.