Fairfield Inn & Suites Mt. Laurel

We stayed here for a wedding and at first glance everything look great. The outside is clean and well maintained. The lobby was also clean and quiet upon check in, with the front desk employees being very friendly and helpful.
Going up to my room, I was in a good mood until I saw we were next to a linen closet, with what seemed to be earthquake generating machines which constantly vibrated the walls of our room. The toilet in our room was broken and had a nice bright bloodstain on the seat. There were kids running around the hotel pretty much non stop our entire stay. This was made worse by the fact that our door had a massive gap in between the frame and the top. FANTASTIC. Now when the linen closet stopped, I could hear the screaming children with such clarity thanks to the door.
I’m not recommending this hotel and will not return.

Friendly staff, decent breakfast, and comfortable bed. Those are the only three pluses I can come up with for my two night stay at this hotel. This hotel was overrun with screaming teenage girls from several sports teams. Daytime, afternoon, evening, and even night time… these girls were running around the halls like a pack of rabid wolves and no one ever even tried to shut them up. WHY did my family member have to get married the same weekend as whatever sports tournament these brats were attending was going on!!!
Our room was next to a closet that had a sign that said «Linens»…I’m not quite sure what was in this closet but there were a lot of loud noises, bangs, and even the floor shaking at times. Try to change rooms if you get the room next to the «Linen» closet on the second floor.
The ironing board in our room had a gross stain on it. The toilet seat had a permanent stain that looked like blood… and also the toilet seat was extremely loose. The water to the toilet continued to run for a very long period of time after it was flushed. Maintenance was called and did fix it and told us to just «jiggle the handle» if it happened again. We had to «jiggle the handle» after every flush during our stay to make the water stop running. The tub had gross buildup near the drain.
This was certainly not the quality I’ve come to expect from Marriott as a Marriott rewards member.

Great location
Clean rooms
Close to philly. And the entrance to the NJ Turnpike. Highly recommended
Wonderful staff who are attentive and courteous

Is see from prior reviews that this hotel is and has been substandard for some time. Why am I not surprised that I did not receive a guest satisfaction survey after my stay here, as I did for a stay earlier in the week at the fantastic TowneSuites in Florence, SC? I am a Marriott Gold Elite member and have stayed in many of the brand’s properties. I knew immediately upon entering that it was franchise owned (vs. corporate). Guests enter through a short corridor to the left side of the front desk which faces the cramped, dirty lobby. Hotel staff have no view of the parking lot — a safety concern because they can’t see who is entering — and a guest service issue because they can’t greet or help guests coming in. Special shame on the front desk clerk on duty when I checked out. I said to my son as we approached the desk that I needed to get the bill; that they hadn’t left one under the door. The woman on duty, who was seated and talking to a member of the kitchen staff, sharply asked, «You want one?» I said yes, gave her my room number and she printed and curtly put it on the counter; no «thank you», no «how was your stay?», no «have a good day.» Good morning to you, too.
The corridors were dingy due partially to the shades of brown color scheme, but also because of litter. The air was musty and stale. The grossness, smell and color palette extended to our room which had an old-​school layout. This place hasn’t seen improvements since it opened. The wash area — located in the sleeping room, not the bathroom — had horrible fluorescent lighting, a faucet that was not attached to the chipped counter surface, and broken tiles. The toilet/​shower wasn’t much better, though water pressure and temp were very good.
The A/​C unit was a dinosaur. On or off. No thermostat to set a target temp. Noisy. Linens for the sleeper sofa were long past their shelf life. For this I paid $ 135. I think you get the picture. Avoid. And Marriott corporate, I expect a consistent level of quality at all properties, be that a JW or a TowneSuites. You should, too.

This hotel was completely renovated and reopened 5÷16÷14. We stayed there the next night & it is gorgeous! Ignore the old reviews — this place was great. The staff was super.

I stayed here for one night recently. It was not the quality I expected from a Marriott branded hotel.
I reserved a room with a King size bed several weeks in advance. This is not something you request as a preference, you pay extra for it. However, I was given a handicapped room with 2 doubles and told there were no other rooms available. I guess they design the handicap rooms a little differently because there was absolutely no counter space at all in the bathroom. Also, the toilet seat was loose and the water pressure was abysmal. Otherwise, it was OK. The air conditioning and internet worked fine and the room was clean. The hotel lobby was aesthetically pleasing but it seemed a bit on the cramped side. I had to ask them to re-​stock the towels in the exercise room as the shelves were completely bare.
The manager gave me a few thousand points on my Marriott rewards as compensation and it wasn’t a horrible experience, but they definitely need to get their act together if they want a better rating.

I book my hotels through a travel agency, so I was unaware of the construction going on inside the hotel for renovations. I understand construction has to occur, but is it really necessary to begin working on the ice machine at 6AM? The hammering can be heard down the hall, no matter where you are!
The entire hotel smells like mildew and remnants of cigarette smoke. My room felt grimy and dirty. The towels have definitely seen better days. I was actually surprised to see that the Marriott hotel has such a ghetto kind of hotel; I felt like I was staying in a Ramada Inn.
The one star is for receiving a bag containing 2 free bottles of water and 2 packs of oreo cookies upon arrival. You also receive a free solid white chocolate bar stating, «Thank you for your business» in your room. But that’s where the pleasantries end.
As a result of the construction and feeling not-​so-​clean in my $ 153 hotel room, I decided to cut my stay short. I was supposed to stay for two nights, but I booked my second night at a hotel not too far away because I needed sleep! It’s funny how the check out person just noted, «wants to leave» in the field when she was asked why the reservation was cut short. I guess she doesn’t want management to know. Thank goodness for travel agencies!

I recently stayed at the Fairfield Inn in Mount Laurel, NJ on a business trip. I was shocked at the condition of this hotel. As soon as you enter the doors it has a strong chlorine and musty smell. I had to wait quite a while to check in because there was a line of people and only one front desk staff at the desk. After checking in my hotel key card did not work. I had to go back down to the desk (lugging all of my stuff) and wait in line again for a new key. After receiving the new key, it worked. I spent most of my time on the couch working. When I got tired and decided to go to bed, as soon as I got on the bed I noticed there was something terribly wrong. The entire bed was crooked and the feet would elevate up if you put any weight on the head of the bed. I was so tired, so I decided I would deal with it for the night and tell the front desk in the morning. Waking up with a terrible back ache, I told the front desk there was something wrong with the bed. They said it probably just needed to be flipped. I told them it was worse than that and I think the frame was damaged or the bed was off the frame. The front desk attendant went in the back for a few minutes and came back out and started to help the next customer in line. I was just standing there waiting for a response to my issue, and she just looked at me and said — we’ll take care of it (after waiting for her to finish with the next customer). I went to work, came back, and the bed was still really crooked and any slight weight put on the head would make the feet rise up in the air. I called down to the front desk and she said she would have the manager come up. I don’t think who showed up was actually the manager (I would hope not at least). He barely spoke English and said that the bed was off the frame. He took all the pillows off and put them on the floor and pushed the bed back against the wall. He said it was fixed. I sat on it and showed him that it wasn’t. He said he would come back. I waited about an hour and no one came back. So, I called down to the front desk to let them know I couldn’t sleep on this and was already having back pain from the first night on this bed. She said they would flip the mattress next. I asked for a new room and they said they were booked and couldn’t accommodate a room change. I asked if I could check out and go to another Marriott close by and they said I would be responsible for the remainder of my stay (2 more nights). This is completely unacceptable from a Marriott hotel and probably some of the worst customer service I have ever experienced at a hotel. I have to say, after not receiving room service at my stay in MI and now this, I am seriously considering using another hotel chain when traveling for business 2 – 3 times per week.