Hope’s Vision

Most unprofessional doctor I encountered in my life. Not only do they act like it is above them for management to call you back when you have a problem but Dr Hope himself speaks poorly of his peers. I couldn’t believe the content that came out of his mouth and the blaim he placed on a local, well respected doctor. He actually got in a screaming match with me when I tried to discuss a reoccuring, well documented problem. NEVER, NEVER, NEVER will I go back!!! Between the doctor and his trophy wife, (the office manager who is NEVER available), and their fancy showroom it’s obviously all about the money and not about the patient.

Around Sep 11 timeframe I had an eye exam and everything went well. The only problem I had with Total Vision was that I ordered a pair of glasses and everytime I would call or come by to inquire about my glasses I was told that they were on backorder. I never received a call as to when the glasses were going to be there. I was always the one inquiring with no results. I finally had to go somewhere else to order my glasses. I would not recommend this place to anyone especially when customer service is not up to standards. To keep telling someone that ” Your glasses are on back order” and never follow up or give you the courtesy of a call is unacceptable.

On May 9^th, I ordered $ 599.92 worth contacts with Hope’s Vision with understanding that I would receive a $ 100 rebate with manufacturer via a phone call with customer service agent at Hope’s Vision. I received my receipt and the information regarding the rebate in the mail on May 11^th and noticed that the rebate was for only $ 25 so I promptly contacted Hope’s Vision and cancelled my order prior to ever receiving them. At that time, I also requested a copy of my prescription mailed to me. It should be noted that I still have yet to receive a copy of my prescription in the mail.
On May 16^th, I went into Hope’s Vision to pick up a copy of my prescription which they claimed was «in the mail.» I was then given the wrong prescription not once but at least 3 times that very day requiring me to personally visit Hope’s Vision as well as call Hope’s Vision several times from Costco and have Hope’s Vision fax info to Costco several times in order to fill my correct prescription. I also confirmed that my refund was being processed accordingly both in person at Hope’s Vision and then later on the phone that very day. Both times I was told my refund is being processed at once and I should see my refund within the «next week or so.» It should be noted that I even provided Hope’s Vision’s receptionist with my credit card info over the phone once again as requested so that Cathy could promptly process the refund on May 16^th as she forget that they did not have it on file and needed it to refund me.
A week later, I began calling in attempt to connect with Cathy who processes the refunds as I seriously question if she started to process the refund. It should be noted that she has yet to call me back. Instead, I received a voice message from the office’s receptionist stating that Cathy has processed my refund and that it should take two weeks to process on May 27^th.
Now, I seriously wonder if she has the correct information to properly process the refund or if she ever did it in the first place as it is June 14^th and I still I have yet to be refunded my $ 599.92. In the past few days, I have attempted at least 3 times to get in touch with Cathy as I have been told she is the only one who can assist me in such a matter, and I am always told that she is either «not in» or «with a patient.» Each time I have left a message requesting a return call and still I get no response and I have yet to be refunded.
If you desire to work with courteous and competent professionals, go elsewhere. FYI– Costco has great rates on exams and prescriptions/​contacts.