THMotorsports Inc.

Nothing but good to say. Parts arrived within the window quoted and in great condition. I received several emails regarding the status of my order, as well as follow-​up correspondence making sure I was satisfied. Looking forward to getting back on track with the new parts. Will do business with THMotorsports again when the need arises.
16 157 – 85 472 – 51 850

Shipping was actually pretty quick considering I just got ups ground. Item came as described and I’m perfect condition, I haven’t installed it yet but if anything is wrong that should fall on the manufacturer anyways. I will buy from them again for sure!
16 143 – 65 520 – 84 707

it was relatively simple buying a shift knob which I was looking for. (TYPE R) The shipping and delivery was insanely quick.
* Invoice Number: 16 139 – 6 167 – 73 805

Great customer service, I ordered some EBC yellowstuff pads for my truck because I’m taking it to the track soon and bought them from here because they were the only ones who had the right part at a great price. I was worried they may not get to me in time so I emailed, their customer support and got an email first thing next morning. They contacted EBC in Nevada and gave me a tracking number same day. By far the quickest customer service I have had online.

I ordered a part which was listed as «in stock» on their website. Two days later I received an automated email saying that my order «might have shipped already» but it will take a few more days to obtain tracking info. I followed up a few days later and a rep tells me the part will not be available for at least another 3 weeks due a back order with the manufacturer. Upset with the service and cancellation process I made a complaint. Edward the founder of the company got involved to resolve the matter. He explained the misunderstanding with their supplier and offered alternative parts that would fit my car. He was dedicated to making sure I left a satisfied customer. Though I did not receive the original part that I wanted, the manner in which they helped resolve my issue gives me the confidence to order from them again.

These guys have been great! I’ve ordered my valvetrain, pistons, and rods from these guys. Great pricing and were more than willing to price match a lower offer I showed them from an authorized dealer. Completed my transactions over the phone and they were very thorough to make sure I was ordering the correct parts for my setup. Will be ordering from them again soon! Shipping has came on time for my deliveries and I live across the country. For the people freaking out about parts showing up a day or two late for an event, you probably should have ordered sooner if you were up against such a tight deadline.

Never again will I buy from these guys just try to return something they put you through hell and back… Trust me they are horrible…

If you love your job, you’ll never work a day in your life. True words that describe the passionate individuals at TH motorsports. Not only was the customer service amazing but the service techs and staff were very knowledgeable and and informative. Not only did they get my Subaru running proper but they also taught me the process step by step on how to diagnose issues and fix them to ensure my subi was operating at maximum potential. I have nothing but good things to say. I walked in a customer and walked out with friends and family. Time is most precious gift anyone can give because it’s something you’ll never get back and they spent countless hours helping me out, answering questions and even getting my car in the shop after hours. Dewey is a Subaru guru and one of the most knowledgeable people I ever met but it’s seems everyone there is on the same level. I can’t single out the best part of my experience working with TH motorsports because there was so many and it was lots of fun but I can say that it’s one of those times that makes you appreciate great people there and want to surround yourself with people much like them. I will recommend this shop to everyone out there looking for help as well as friends and family. These people love what they do and strive to walk satisfied customers out the door as well as welcoming returning customers back in.

Great people and staff. They are beyond knowledgable about the parts they sell. Luke, Dewey, and Mike were all rock stars.

I honestly don’t see how they get bad reviews. I’ve had no issues with them. I order my stuff and if stuff’s on backorder they’ve let me know and asked me how I’d like to handle it. Their prices are always great and their customer service has always been polite and professional with me. By the looks of the other reviews, sounds like it was the buyer trying to get stuff on short notice and expecting something near impossible. I’ve never had shipping issues with them, my stuff even came to me earlier than expected. I’m definitely going to continue buying parts from them!

So many negative reviews. I can only report my positive review.
I needed a clutch replacement for my Lexus IS300. There are not a lot of options available. I found a post frmo THMotorsports in a Lexus forum. They have a clutch package for the IS. Note, the factory OEM flywheel is $ 1600 from Toyota. The full clutch package from THMotorsports is less than half that and good parts.
I contacted them. Placed an order. I received my parts in just a few days. Excellent response in email and phone.

Well, I found the cheapest price for KONI FSD shocks for my 2011 BMW 335i sedan, $ 630, on TH Motorsports website. They took PAYPAL which what was making them credible for me, I had been shopping around online & they (TH) were about $ 250 cheaper than the Speed shops on line. So, pulled the trigger and bought them. Afterwards, I started reading some really bad reviews on social media about TH and I was worried and mad that I had not done my complete research on them. I figured I would give it a couple days and see if I received a tracking number.
I ordered the shocks on a Thursday night in California 9÷10÷2015. The shocks were on my front door Monday 9÷14÷2015, Free shipping and FAST. So, I feel for the people that were unhappy,
but my experience is 100% great

I’ve ordered from THMotorsports several times due to very competitive pricing. On two occasions I stated that I needed the order shipped right away. In both cases there was a 2 to 3 business day delay in shipping.
If you don’t need a part right away, it’s hard to beat their prices and free shipping.

Do not buy from this company. Dishonest and incompetent customer service. No shipping/​tracking information 10 days after placing the order.

Slow shipping, false advertisement, poor communication.
That should be the slogan for THMotorsports.
I ordered a set of Carbotech XP8 brake pads for my Miata from THMotorsports on June 23^rd. I decided to go with their online website as opposed to others because
1. Cheaper Price and
2. Free 3 – 5 day UPS shipping advertised
The good: This place was cheaper by around $ 4 for the same exact product that everyone else was selling.
The bad: My pads will not arrive until next week and I have a track event this weekend.
How the heck am I supposed to run my car on a racetrack without brakes!!!
The website advertised 3 – 5 day shipping on my brake pads and I have the invoice to prove it. 5 days after I ordered the pads and did not receive the tracking info I sent the guys at THMotorsports an e-​mail asking for a tracking number. Aaron from THM replied replied that same day stating that he will e-​mail me back with the tracking information once he gets it. That’s a red flag. If I ordered the product 5 days ago, why don’t you have the tracking info yet?
I wait another two days without an email from THM so I call their 800 number. I was put on hold for about 20 minutes with a generic machine telling me that «the estimated wait time was 1 minute» for about 19 of those minutes.
Once I spoke to a human being, he told me that he did not yet have a tracking number and that he will send me an email with a tracking number later that day.
Fastforward a few hours and I get an email from THMotorsports with a tracking number. I enter the number into UPS tracking and it says that the packaging slip has been created under the status.
I ordered the brakes 8 days ago and they haven’t even been packaged yet! How can a company advertise 3 – 5 day UPS shipping and not even have the product shipped a week later?
I’ll be going to the track this weekend with old, worn out brakes because of this company’s false advertisement and deception. If a company is willing to lie about their shipping to win over customers, what else are they willing to do? Needless to say, I have no trust in THMotorsports.
I should have known from the get-​go that this company was poorly run. I entered a separate shipping address from my billing address due to nobody being home at my billing address during the day. I got an email two days later saying that they changed my product’s destination to my billing address instead of the shipping address for security reasons. Why ask for a shipping address if you don’t want to ship to my shipping address?
I would not recommend anyone purchase products from this company.

Don’t order from this place. Their customer service blows. Once they take your money they could care less about fulfilling your order. I ordered coil overs through them and after a month of waiting I had to send an email to them asking where my coilovers were. They replied to me saying that I would need to wait another 2 – 3 weeks. I asked for a refund and they told me they would refund my money. This only happened after 4 days of calling and asking where my refund was. They told me ‘I will process the refund and send you an email’, but never did. Finally after demanding a refund while on the phone, my refund was finally given to me by Michael. Michael is the only dude working at thmotorsports with a brain. Don’t order your parts through them, their whole business is run by idiots.

We have ordered a 76 mm turbo from TH over a month ago. Prior to ordering, we called and stressed how important it was for us to receive this part prior to June 1 since it was for a race session.
On the weekend of June 1, we called TH 5 times until they finally told me that the turbo would arrive at the end of July.
Horrible customer service, thanks for screwing my entire race plan up. GFY.

Horrible customer service!!!
Ordered a flywheel on the 13^th of February. No shipping confirmation ever came. Got an email saying, «if you received your item please contact us to say so. If you have not, wait 24 – 48 hours and call.» This came alittle over a week after purchase.
Emailed their shipping department. Got a half ass email response just saying, «We will look into it and email you.»
Now, come the 23^rd of February, I call at 8am PST and spoke to some jackass. Said according to their computer the item is shipping from their California location. When they open at 9am PST he will call. 10 minutes later I get a shipping confirmation email. Did you even call asshole??? Well, the shipping confirmation said it was shipping from Ohio. What happen to California???
Then I email to ask why the discrepancy; got an email back with a link to the tracking page.
Dishonest, evasive, poor communicators and over all shitty customer service!!! THE SHITTIEST!!!
Will not be a repeat customer and will not recommend them to anyone!!!
Don’t bother replying with your poor excuses and trying to blow smoke up my ass. You will probably put more effort into defending yourself than actual good customer service.

Plenty of other online auto parts retailers that deserve your business. THMotorsports is not one of them. They’ve got a website with great ads about customer service and satisfaction, but this is terribly misleading, they also populate fairly well in Google search with a lot of reviews. But buyer beware!
Here’s a summary of my experience with them:
1. I placed an order for a two pairs of wheels spacers on ²⁄₁₆.
2. After zero updates, I followed up 9 days later on ²⁄₂₅. Aaron replied and said he would send an email after checking with the manufacturer.
3. No response for 9 more days, so I followed up again on ³⁄₃.
4. Received an update on ¾ from Aaron that it would go out the following week. Asked for tracking number. Received response that it would be available by the next day.
5. Emailed the next day (³⁄₅) and received new response that there was no tracking number yet but would kept posted.
6. Emailed again on ³⁄₆ for update after no emails.
7. A package unexpectedly arrives on ³⁄₉ with only half the order.
8. Received response on ³⁄₁₀ with tracking information for the package that arrived the day before. Emailed Aaron to explain I only got half the order.
9. Received response on ³⁄₁₁ that the other half of the order will be shipping.
10. Received tracking update on ³⁄₁₂ informing that order will arrive on ³⁄₁₆. Tracking info clearly shows the order was submitted only the day prior.
The whole ordeal took a month, but the worst part was the lazy communication. It was evident that they did not care at all about the delay in my order. I emailed them to express my concern about their lack of communication and my overall feedback. Guess what — no reply at all. I guess they are not interested in any type of customer service. A shame.
I haven’t yet had a chance to install the parts, but God forbid that they are defective, I am don’t even know how bad the return process is going to be, so I’m crossing my fingers that everything goes well.

We own a performance shop in South Florida as well a small dealership. We sold a Lotus Elise to a customer in another state and checking the car one last time we notice the brake pads to be worn out.
So We decided to purchase new pads for this vehicle. We found THMotorsports online and call their customer service. For sales was pretty quick, spoke with Jon Friday, Sep 05. We agreed on the price and I told him that was an emergency situation.
I only had until next Wednesday, Sep, 10 to do the brake job. So I need the pads quickly. He offered me overnight shipping at U$ 150, or 2-​Day Shipping at an extra U$ 60. We had to order in the morning to have it shipped at the same day so it could be delivered by Tuesday.
Perfect. We placed the order in the AM, got the receipt in my e-​mail and no tracking number. Weekend pass by, monday pass by. Tuesday I decided to call. Nightmare.
25 MINUTES WAITING. Someone answer and they put me on hold to look for a «tracking number» that was not available on their computer. Waiting and the call was dropped.
Called again and now I WASTED 1:05h of my working day WAITING.
At this point I am extremely upset. Answer the phone and they tell me the pads were shipped MONDAY! Not Friday. Monday! So now the pads are coming next thursday. By then the car would be gone.
Really. I was really clear that we needed the part till tuesday. So give me options and be clear. Don’t offer what you can’t delivery.
Bad customer service. VERY LONG waiting time on the phone. Will not buy again from them.