Firestone Complete Auto Care

Cant say enough about the guys here. I have always been treated fairly and never a problem with the quality of work. Let’s face it, we all think mechanics screw us and we all hate paying the repair bills.

Dishonesty and poor quality work. I took my car there because the driver’s side window was stuck half open. I usually take my car to a shop in Roger’s Park where they have impeccable service but because it was going to rain, I decided to go local and take it to Firestone hoping for a speedy fix. Got the car there around 8 AM, told them about the issue with my window and figured I might as well get an oil change since my car was already there. The guy at the desk, Alex, was very friendly and told me they would have to take my car door apart to run diagnostics to figure out the problem and that it would cost $ 60. I agreed to the cost and he said they are waiting for the second technician to arrive before it can be looked at. He said earliest they would call me would be at noon to let me know what the issue was. A little after noon, when I didnt hear from them, I called them for an update and they said they were still working on the car. Finally they gave me a call around 2pm (total 6 hours later) to tell me that in order to fix the window problem they would need to order two parts (a window switch, and a new motor) one of which would arrive the following day. They quoted me almost $ 1000 for parts and labor!!! For one window? I refused the repair service, and asked them to complete the oil change. 2 hours later they said that my car was ready so I pay them for the oil change and diagnostics and head towards my car. When I get in my car I notice that a piece of door is missing right behind the door lever! (Picture attached) I go back and Ishmael who took care of my transaction comes out and says that the guy who worked on your car went home so we’ll give you a call when we find the missing piece tomorrow. Unreal. That night my brother called the guys at the auto shop I frequent and they thought he was pulling their leg. They couldn’t believe Firestone was charging close to a grand for the repair. They quoted me out the door $ 350 for parts and labor. In fact, they said they will order the part right away and to bring the car in the next morning. The next day, I went to my usual guys, and they fixed my window in less than 2 hours. Notice I said part and not partS. Firestone was charging me for an extra part (the power window switch $ 326.99) for absolutely no reason! Take a look at the quote comparison in the pictures. My guys repaired the window and all they needed was to order a new motor. On top of that, they even replaced the missing piece of door at no charge. I’m appalled at the poor quality of work by Firestone and upset that I spent $ 60 for them to take apart the door just to have my car returned with part of my door missing and a ridiculous quote. Oh and by the way, they never called me back about the missing piece. Needless to say, I am never going back there again and I feel terrible for the customers who don’t know any better and allow them to charge them insane amounts for service.

First my car is 15 years old! The air and my brakes needed help. Tim, the manager went above and beyond to make sure my aged auto could go back on the road safely. He rented me a car so i could continue to take care of my two granddaughters. He drove me to the house to save me the taxi fare. It took more then one try and i got a little testy but all in all i will be taking my old beauty back. Ishmael and Andrew made my life easier as well. This is the the Firestone at 8801 Skokie Blvd. They all worked hard to make it work. Polite, explained everything.
Going back for oil changes for sure.

I have there tire on my car in warranty and for a flat tire I have to wait more than an hour.
I still think flat tire it’s an emergency in your way. My scheduled was massed up.
I think this is a management problem not the workers.
They should have a special line for this kind of problem.
This is not something that you can put in appointment.

Went in at 2:45 on Sunday, all bays are open but they are very understaffed. I needed a single front turn signal light bulb changed. Ishmael the manager said, they could not take me for a hour and half, did I want to wait? Me no but can I make an appointment to come back, him No. We have other appointments till 4:00 and close at 5:00. Me, can I come back at 4:15 or 4:30? Him, You can try but we close at 5:00. Me, So I m not sure what your telling me except you don’t want to change the one light bulb? Him, yeah kind of.
So they are open on Sunday, but so understaffed they cant change a light bulb in three hours?
Went to another place they did it in ten minutes.
Answer back… He never wrote up anything.

Tim, Tommy and the rest of the guys are awesome!
Can’t go wrong with these guys! They’ve been a huge help for me over the past 4 – 5 years.
You guys are the best and your service is great. I recommend you to all of my local family and friends. My boys and and car appreciate you!
If you’re ever in need of help, please ask for any of these men. Phenomenal.

I have bought tires here in the past so I took my car in when one of the tires kept losing air. After a few hours I got a call from Firestone and they said my tire is unrepairable and I would need two new tires. They said that because my car is AWD you have to replace them as a set (this is probably true) and they quoted me a price of $ 488 for two tires. Are these tires made of solid gold? That is outrageous! I ended up taking my car to the NTB in Niles for a second opinion and they patched the tire with no problem. Going somewhere else cost me thirty five bucks instead of nearly five hundred.

I had a flat tire on a Sunday and they were one of the few open stores, they had a variety of tires and managed to complete the task earlier than the scheduled time. Very Recommended!

Alex, Tim & Ish are the best.
Can’t go wrong with these guys! They’ve been a huge help for me and my family.
You guys are great, your service is great.
Our family and cars appreciate it! :)
If you’re ever in need of help, please ask for any of these men.
Phenomenal.

I realized that I was overdue for an oil change and went online looking for deals. Firestone had a coupon for $ 19.99 and they are literally 5 minutes from my house, so I called them. Tim said they could get me in right away, and they did.
Of course they found a few other things that my truck needed, but I have a good family mechanic for car repairs, who always charges a lot less than places like this, so I declined. Still, they told me about a $ 10 off deal if I do their survey online, so I definitely will for my next oil change.
The waiting area is clean and comfortable and they have free wifi too so it was a nice wait. They completed my oil change in under 30 minutes and I was on my way. I’d definitely use them again.

I brought in my car for an oil change and tire rotation. I made an appointment online and it wasn’t found. Luckily, they got me in. I went in at 5:30 and was out by 6:15.
I told the guy at the counter that I needed an oil change, tire rotation and I had a light on my instrument panel that came on this morning. The total was going to be about $ 35. He said it would take about an hour and a half.
He came back about 15 minutes after I sat down and told me that I had a break light that was burnt out. He said it would be $ 15. I had him change it, because they had my car anyway and it was cold outside.
He came back 30 minutes later and told me my car was done and the total was $ 50.
Totally worth it. Close to my work and they were friendly. I will go back again.

Drove over a random black object and punctured my tire! The dealership quoted me at 1200 for new performance tires and labor!
My friends told me about discount tires and Firestone is actually cheaper!
Frank, the supervisor and tire expert made sure to listen to what I wanted! He didn’t upsell me on any warranties (extended) or any other type of insurance.
I ended up selecting Firestone tires because they have a free warranty for the life of the tire! I also loved how they checked my alignment at no extra cost (even though the dealership checked it before).
My car was done in three hours and the service was quick and making the appointment was easy!
Will def bring my car back!
Bonus points for Firestone credit card holders because you save 5%!
Thank you Frank! You’re the best!

Needed to get my all-​wheel drive car aligned before a long trip. Firestone is one of the few vendors in the area who does 4-​wheel alignment. Used the online scheduling link from Unilocal,and had a 9 am appt. the next day!
The service team was really great. They identified a few issues that my regular mechanic missed, explained the options and got the work done while I waited. The car feels like new!

Everyone was friendly, especially Tim. My husband bought 2 new tires here, as it was the only place that offered any deal on 2 tires (most deals only offer deals on 4 tires). They were fast and reasonable. I needed 4 new tires on my car; I got estimates from 2 other companies and Firestone was about $ 200 less than the other companies. I asked them to check my battery (because I had been told by another auto place that it was low, even though it was only 2 years old) and was pleasantly surprised that it was ok, no need to replace. They did give me a couple of recommendations when I left for future suggested maintenance, but didn’t try to scare me into adding on a bunch on unnecessary services like other places do. I paid exactly what I was quoted and it was done earlier than they said. Very pleased. Clean lobby as well, with free wifi, magazines and TV if you choose to wait there.

Tim was amazing! He was so honest and forthright in my situation! He told me where the replacement factor was and that I was almost there. Then gave me a range of quality choices. Hearing him deal with customers while waiting he was equally pragmatic! I will def be coming back and I’m from the loop! Worth the drive!
Also…I was so happy they were even open on Sunday (seems so rare in this city).

I scheduled an appointment for my wife to have the snow tires put on her car. The appointment was for 11AM, and we dropped off the car promptly and they told us it would take an hour. 4 ½ hours later, the car still wasn’t finished, which made us late for a dinner reservation. No apologies, and the price was more expensive than the Acura dealer. I will certainly never return to this facility.

I ended up getting a better deal at this store than the other Firestone in Skokie. Not only was I treated properly, not like someone damsel in distress, is what made me decide to get my work done, here. Also, the guy was very point-​blank factual instead of some smug sales man… THAT is key!
I will trust this store before heading to another and I suggest you all do the same!

I somehow got a giant nail stuck in my tire that turned into a slow leak on a Sunday afternoon. I don’t know if you’ve ever tried to find auto service on a Sunday afternoon in the north suburbs, but it’s pretty spotty at best. I located a Firestone in Skokie onlin that was open and brought the car in for a quick patch job. They could not have been nicer, more accommodating and helpful the whole time I was there. The mechanic came out to meet me in the waiting room and let me know that upon closer inspection, the tire had been punctured through the sidewall, making it impossible to repair. A brand new one would cost $ 227. Fortunately, the tires were from a different Firestone location and I remembered I had a warranty on the them. However, the warranty was listed on a previous phone number that I could not recall. The manager made a few calls and got me the warranty price anyway, saving me $ 180 on the replacement. Since when does an auto shop go out of their way to try and save you money? I can get used to auto service like this.

I think auto service centers have the bad reputation of trying to rip people off by selling parts and services that aren’t necessary. I found this to be the opposite with my experience at this Firestone location.
We took our car in to get 4 new tires put on, and a few days later one of the tires went flat on the highway about 100 miles away in Wisconsin. We were able to take it to a local Firestone shop up there to get things fixed, but they told us that the wheel itself was damaged — which could have only happened when the tire was replaced since it was just fine before.
When we had time, we went back to this Firestone center and explained our situation to the Manager on duty. He was very kind and understanding of our situation and jumped at the opportunity to help us out and refund us the costs of the new wheel and new (replacement) tire.
I will definitely return to this Firestone location.

All I’ve got to say about this place is that it is horrible.
The staff is sleazy, dirty, and so quick to swindle you into paying for unnecessary repairs. They did such a terrible job on my alignment (if they even actually did the alignment), that I had to take it to another location to get it corrected. It’s expensive, and they refuse to take any responsibility for their poor service. Also, if you do go here, don’t be surprised if they are eating McDonalds junk food while attempting to «work».