Emf

I’ve been taking my Harleys to Mark for 25 years. All of my factory required services have been outstanding and none of my warrantees have ever been voided. Mark is in the process of rebuilding a motor for my 1978 Shovel and this should be ready by Sturgis! Mark’s shop provides the most current and upgraded products available for my bikes and the sport. The upgrades make my rides the best in town. Thanks Mark for keeping me safe and comfortable!

I spend lot of time/​money/​efforts on my now scooped up Triumph Café built. I’ve over $ 6k upgrades to the bike from Kandy color to wide wheel kits and what not, While getting performance updates, I was stuck dealing with Triump Twin Power in UK, Which seem to be the only popular ECU maps provider. I bought their Tune-​3 Kit along with all their recommended hardware to go with the tune but the bike was snatchy between 2000 rpm to 3200 rpm, I’ve spend sometime and learned about Air and Fuel mixture ratios on EFI bikes and tried to tune the bike myself with opern source tools like TuneBoy but the map was not getting where it should have been. Then I got in touch with EMF motorsports, Mark suggested to get a PowerCommander-​V and get it dyno tuned. I was a bit hesitant to put that on the bike because Triumph Twin Power’s tune suppose to work as it did on various other peoples bikes with same make/​model/​configuration. Mark convinced me to try PC and see how it responds.
Fair enough, I brought a PC-​V and got it dynoed tune by Mark. A noticeable difference between how it was prior to tuning and now. I’m very happy with the custom tune Mark created for the bike. Now the bike is very smooth and responds to the throttle as expected. NO more snatchiness, Better fuel and max power. I would recommend EMF motorsport to all my fellow bikers who are looking to get their bikes dyno tuned.
Thanks Mark!

First talking to this guy he is very arrogant cause it seemed like every question that I asked was like I was wasting his time and that I shouldn’t bother him. I would ask him what he thinks I should do he says I don’t know what does your owners book say. I figure with his sign saying that he is the «dealer alternative» but couldn’t give me an answer to save his life. I’m in the automotive industry and would never ever talk or treat a paying customer like that but hey I guess he doesn’t need the business from me nor will he ever get it again. thank you

The most arrogant ass in the world of motorcycles. Have been in this town 20 year with 8 – 10 different bikes he is my last stop every time. Its like getting your teeth pulled listening to his crap. The latest attempt to use this loser 2 weeks before he could touch a front tire swap. 2 WEEKS & I would have made it a back tire swap had he been cool. This is a motorcycle shops easy money they love this. Over $ 100 in pocket for 35 min of work 1 tire. He could have charged me double and I would have cared less it was the point I needed it done. Even if he had to order the tire I’d have him overnight it, pay double. But as my tow truck driver called him also Mr. Last chance Morgan Hill motorcycle man.

No! Need to go any where Not only are you going too get the best service, your getting the Experience past on from Father too son and you can’t get any better then that… its a clean shop. and your going too be very Please… So check them out… Mark is the Man…

CAVEAT EMPTOR-​BUYER BEWARE!
Mark convinced me he was proficient in building my HD Twin Cam motor, we agreed on a certain build for an agreed price. A month later for reasons on both sides I pick up the bike and the price was $ 2100 more and he never advised me of the increase at anytime, and he stated he left my old crankshaft bearings in the motor after having the crank welded and balanced. He had issues with his quality of work and blamed my components as being an issue that is why the price was higher.
He blamed the lower than advertised horsepower on my inferior components. After the first 1000 mile break-​in the oil pump failed, he blamed me for that, and had the nerve to charge me $ 1100 more to replace the pump. The engine used a quart of oil every 600 miles, after saying he would repair it under warranty he charged me $ 325 to fix that. He told me my air cleaner was causing my oil consumption, so after buying a new air filter the consumption never changed.
Knowing there was something wrong with his build, I tore the motor apart and low and behold this is what I found;
The snap ring on the camshaft was broken, the cam plate bolts were loose and stripped, the missing piece of snap ring went through the second $ 500 oil pump, the wrong pistons were used where it hit the exhaust valve, the cylinder bore was excessive, and ring end gap exceeded the maximum wear limits.
Even after bringing all this to his attention, he refused to take ANY responsibility for his work.
His problem is he can not deal with any adversity when building anything out of his very limited comfort zone, and professes to be absolutely 100% right EVEN when he is wrong!
CAVEAT EMPTOR… This is not just sour grapes. I filed a complaint with the Bureau of Automotive Repair and they agreed to all of my presented evidence and cited this business for pricing and poor repair practice violations.
I even had to sue him in Small Claims Court, which he lost his case and paid me a settlement.
He has a way of conning people into thinking he is a very good builder and businessman, which he is not. I am saying this to protect people out there that are not mechanically inclined, and have to rely on the word of someone who is expected to be trusted. He came up against someone that knows more than he did.
He may be mediocre at best for simple maintenance, but there are better places to go to in my opinion.
BUYER BEWARE

I have taken my bikes to Mark’s shop over the years and have always received excellent service and fair prices. What more could you ask for?

Very reliable shop. Prompt and courteous service.

My father took his bike here to fix some issues that needed to be addressed when he first bought the bike. And before I continue with my review, my father spent about six months on two shops that couldn’t get the damn thing to start working properly again. As we wasted our time waiting and paying for issues we didn’t think they deserved, he brought his bike here to EMF. And wow, in just two days, the bike was already done. Something two shops couldn’t do for the six months they had. Mark is a great guy and made sure the bike was 100% ready to leave his shop. Even though we live in San Jose, EMF is the shop go to because we know they will get it done.

Great service thanks mark for taking great care of my bike! You guys rock.

This guy Mark is a crook. I dropped off two DS wheels to get the tires swapped today (I provided all parts). The price on the sign is $ 20/wheel…cool, that’s the normal price. Come back a few hours later to pick them up and the total is over $ 80(!) for two wheels. Come to find out they charge for having to deal with tubes, rim locks and balancing… WTF?!?
Needless to say I had a meltdown when he told me I owed him over $ 80 to get two tires swapped. I told him there was absolutely no way I would pay that much when I could go to literally almost any other shop in the state and pay half that. I’ve even had tires swapped at dealers and it’s usually $ 25/​wheel. At this point he got real defensive and claimed he was keeping the wheels. I paid him, and explained (calmly) that THIS, not the economy, or China, or Obama, is why small businesses are going under. A little customer service, and fair prices, go a long way. Had this been a pleasant experience I would have referred dozens of my riding buddies to his shop, but now I have to steer them clear.

One day I went out riding when the weather was beautiful. not too cold and not hot, but just perfect!!!
So…
Once I got into Morgan Hill. I got a flat tire, rear tire…
I has cell signal. thank goodness! I called up one of the guys! Im so glad that someone was home! I made it to my buddies house, took off my rear wheel and my buddy recommend EMF. OK, Ive never heard of this place.
We get there and the mechanic, who was polite, had tires on hand but didnt know if they were on hold for another customer. The mechanic asked if we could hang out for a few minutes until the owner Mark to show up. We did.
Mark was great and had the correct tire size to replace the one that I had!
I was stoked!
He asked if we could come back in 45 minutes to a hour, because the tires was cold and he explained the the rubber needs to warm up so it would make mounting it to the rim easier. Mark said he would put the tire out in the sun to warm up… OK
My buddy and I went elsewhere to chill. cigar shop :)
The shop charged 2 bucks to dispose of the old tire.
Overall I was happy with everything!
I did go back out riding later that day!
Thanks!
Great customer service and knowledgeable staff!

Great place after the Gilroy Victory shop closed I was worried where I would take my Kingpin found these guys with great service and fair prices small shop with great customer service even got my bike detailed, I did it once before and paid over 100 bucks these guys have a dude that did it for 75 and my bike looks brand new I highly recomend them for any v twin

These guys know their stuff. Most shops could care less about customer service ESPECIALLY in the motorcycle industry, but MArk and his crew really take care of everything you would ever need for your Harley. Kudos to EMF! You guys rock.