Frank’s Shoe Service

Great work. Yes, he has his way, but I am fine with that, I can leave my dog at home. He has always taken good care of my shoes and I appreciate having him in our area.

It’s too bad there are so many negative reviews. He is very honest and if he feels like he cannot fix something he will tell you. But I have never had a problem. He has fixed an instrument gig bag, purse clasp, luggage, and many shoes for me. All with very good work. I would recommend this place!

He deserves zero stars. I think it’s important for people to know in advance he is over priced and a complete asshole!!! His work is not quality and I much rather buy new shoes then go back there again. The old man should just retire already, do us all favors.

Went in and asked about repairing my favorite cowboy boots. He had an unfriendly attitude and said nothing could be done to save my shoes.
He was wrong as I later went to the place in the Glendale Galleria and they resoled them easily with no problems.
It felt like a waste of my time walking into his shop. I’m never going in again.

Use this business at your risk! I brought my beloved oxfords here to fix the worn heels. They replaced them with the wrong color. I could live with that, but whatever he did introduced a loud squeak whenever I stepped. Now my shoes were unwearable! I went back to complain and he told me that he didn’t cause the problem and that I should complain to the shoe company. He even implied that I was lying about the shoes not squeaking before. He refused to even refund me the $ 30 he charged for the repair and I am out a pair of $ 140 shoes. I wish I could support this small business but I will never go there again.

Unfortunately Frank could not fix my hiking boots. He could’ve probably done a quicky glue job, put he was honest and said it probably wouldn’t hold. What more could you want than a honest business person? Two thumbs up for him!

I’m not sure what happened to others, but ‘Frank’ is an older Korean man who has a strong accent but a gentle heart. He’s been here since 1983 and is excellent at what he does. I would treat him gently and respect him and I am sure he will do the same. I brought in a pair of boots that were worn down into the wood of the heel, and two pairs of leather sandals, one that needed resoles and the other needed repair of a broken shank and worn out heels and soles. After shopping the entire Galleria-​Americana complex to find replacements, I’m glad to only pay $ 125 for all three repairs, since each of these shoes cost more than that to purchase in the first place! I haven’t been here in awhile, but he asked me if he had seen me before and made very nice small talk. I paid by check up front. It’s a local small business, they need support!

I have been taking my shoes here for many years. I am really not sure why because the place is an absolute dump with old shoes and dirty pieces of leather all over the place. The owner is not helpful at all and his attitude is awful. I will not return again. I finally learned my lesson. I took in a pair of black shoes last week that were in very good shape but I needed to wear them to an event so I wanted them shined. The place has always been expensive but I go there because it is convenient. When he told me it was $ 12 for a shine I was a little surprised. I had asked him initially if he had shoe laces for the shoes do when he told me $ 12 i said, «That seems high does it include the shoe laces?» His response was, «get out of my store go somewhere else.» I initially got mad but I left without responding and decided he was right and I will never return.

Needed my heels to be fixed. Cost $ 10. Usually go to the shoe repair store in the Glendale Galleria but didn’t feel like driving there. This place will do!

I love the old time feel of this store — and the classical music. Today, I went (Saturday, 12:40 p) and the door was locked. I double checked the store hours and peeked in the front window. That’s when I saw the sign that they were closing early — at 12:30 p. Next thing I knew, the front door was unlocked and the owner motioned for me to come in. He explained that he was going to a family wedding. He was sweet to let me in — and took my two pairs of heels, asking when I’d like them back. I really appreciated it!

Owner is extremely rude and unfriendly. Repair price is above average since this is only repair shop in Montrose. I should have read all one star review of this store before coming here. I told the owner that the cost for changing soles is a little expensive and he told me «Then go to other shops.» I truly don’t understand how this local shop runs a business in this small neighborhood until now. FYI, they don’t accept a credit, accept cash only.

Very rude owner who has no regard for his customers. He just doesn’t care at all about being respectful to customers in any way, shape or form. Even though I prefer to support local businesses, I can’t support this man’s business in good conscience.

The shoes I took to get fixed months ago are still holding up great. I went back to get a modification done to a purse the other day. Picked it up today and it is perfect! It looks like it was made that way :)
Highly recommend!

They do purse and shoe repairs excellently. Great repairs and extremely reasonable prices! I have lived in the Glendale/​La Canada area for 5 years and have had the hardest time finding a trustworthy vendor who can do a 5-​star job on my repairs, without jacking up the price or doing a shoddy job. I have very high expectations from my vendors. I have been taking my stuff to franks shoe repair for over a year now, so I can honestly say he does a fantastic job! I have referred many people there. My shoe repairs on my good Italian boots, heels and flats run between $ 8 – 13. My purse repairs on my favorite purses, like repairing studs and straps are only $ 8.
Also about the negative reviews… He’s not originally from this country, so he was not raised with the American business practice of making small talk or that it’s key to make the client laugh at your jokes. I think frank is a very nice, shy man that likes his work to speak for itself. He’s all about craftsmanship and doing an excellent job, rather than being a flashy talker/​salesperson. Also, I think because he’s shy he doesn’t want to say outright to customers and be really impolite, that their shoes are cheap shoes and not worth fixing and it would be more cost effective to buy another well made pair. One last thing, to be fair, sometimes people’s repairs do cost more because they wait too long to bring in something for a repair and the repair is no longer a repair, and is now, shoe reconstruction. They don’t want to pay the reconstruction price, but that is what it would cost fair market value as all his prices are so reasonable.

Yuppies beware! The owners (an elderly couple) are old school to a fault, by which I mean they don’t treat customers like gods, they take pride in their work, and they move at their own pace (i.e. they don’t jump up all eager to help you, not that they don’t fix shoes quickly – that they do). The guy who works here has never steered me wrong shoe repair-​wise. He’s honest, even if it hurts his business, which is SO rare nowadays.

Dont come here. I brought a pair of boots in one day, and he was so hesitant to fix them (even though he is a shoe repair man), and told me sixty dollars cash only. I didn’t have cash, so I came back a couple days later with proper payment, in which he told me that he would fix them for 70. I told him that just two days ago, he said 60 dollars, yet he refused to bring the price down and told me he cant fix them and was incredibly unclear. He couldn’t even look me in the eye, and was mumbling under his breathe about his reasoning.
Horrible service, I have no idea how this place is still in business. Don’t waste your time, go somewhere else.

I came on Unilocal to see if I was crazy because I felt so isulted by the man behind the counter! Now that I read the reviews I see it’s not just me, I went in twice and both times he told me no he would not work on my shoes without explanation and said it would cost to much but I was willing to pay whatever to get my favorite heels fixed. I thought the first time was a fluke but when he treated me the same way the second time I was furious he’s incredibly rude and I don’t know how he’s still open !!!
Good luck !!

Well, I think I’m going to join in on the bashing of the owner.
I originally thought the owner was shy and reserved. I’ve always made small talk to create a friendly atmosphere (seeing as English is not his first language.) Having been a loyal patron for over 20 years (prefer to patronize local businesses), I was shocked at how the owner seemed miffed when I asked him how much it would be to put taps (heel protectors) on my shoes. I thought it was my imagination but now after reading these other Unilocal reviews, I see this is not an isolated incident.
I brought back a pair of shoes recently where the taps (heel protectors) had not been placed correctly (the nail was sticking out thus potentially causing gouges in wood floors) he was none too pleased as his displeasure in the form of non-​verbal cues was obvious.
Shame on him! Good bye «Frank» — doubt that’s his real name. I’m never going back there again, now that I see that there’s a great shoe repair store in Burbank, thanks to Unilocal

I’ve officially stopped putting up with this guys crap.
I was recently so ecstatic to come into ownership of a pair of vintage Frye boots. And for those of you who know, those vintage boots are expensive and hard to come by. I was devastated when they didn’t fit over my calves and brought them in to have zippers installed to solve my problem.
Him:“These are not worth the cost of that work.“
Me, «You HAVE to stop doing that. Just give me a price and I can deiced if it’s worth it.»
Him, «Fine. I don’t want to do it.»
Me, «You are a shoe guy who doesn’t want to work on shoes?»
Him, «Fine…Two Hundred dollars.»
Me, «You’re insane. Good luck with your business.»
So I took them to my guy at Mazzola in Reseda.
He installed a zipper that looks so good, you can’t even tell that it isn’t originally to the boots. And he only charged $ 60. And I wear them all the time.
Go to Mazzola instead.

My gf recommended this place, having had numerous shoes fixed there herself.
I have read many of the other comments listed here and have had the same experience at other shoe repair places about it not being worth it to fix my shoes.
So I took my very well worn boots to this place. The boots were both missing the heel bottoms, very worn soles and really needed some help. The owner (Asian guy), looked at my shoes, laughed, and said no problem.
He needed a week to fix them and they look great! It’s like I got a brand new pair of boots for about $ 30! Sure the place is old inside, and he’s not super talkative. But, my shoes look great. Nuff said.