Nine West Outlet

I will absolutely never buy a pair of shoes from here again. I purchased a pair of pumps, wore them to work and within an hour had to put on my spare flats. These things were brutal. I called the store and asked if I could exchange them for something else, the associate put me on hold and came back and said the Manager Christine said no. I asked to speak to her but she would not get on the phone. I don’t care about the measly $ 50 pumps, just makes me sad that they’d lose a loyal customer that has spent hundreds of dollars, over a simple exchange.

1 star for Nine West poor shoe quality/​design AND dismal customer service. The workers are clueless and incompetent, f**kin up left and right, ugh.
I ordered 4 pairs of shoes online (so many ragratz) and ended up liking none of them. You would’ve thought out of 4 pairs of shoes, maybe ONE will be nice enough to keep but you’re wrong. Nine west shoes kind of sucks. I called Nine West customer service to see if I can return the shoes to the outlet store and the rep. told me they now accept online returns at outlets. Great! So I go on over to the Nine West on Atlantic Blvd struggling to bring in 4 pairs of shoes in one go.
I tell the worker I’m here to return shoes I bought online. She tells me they don’t accept returns at the store. I explained to her that I called prior to coming and was assured I can do a refund at the outlet store for an online order. After going back and forth with her, another worker hears and tells this smart girl they actually do take returns from online orders. So no more dealing with her anymore.
The other worker scans the shoes and says they can only take 1 of the shoes back because the computer «wouldn’t scan the others.» I am so done with Nine West at this point. I tell her that’s fine just help me do that return. When I get home, I notice that the other smart girl didn’t even refund me the tax paid on that shoe. Instead of going to this Nine West, I should’ve just returned all 4 shoes by mailing it back. I’m not going to bother going back to get my $ 3 something tax refund, I’m just going to write a review on how sh*tty this Nine West outlet is. I dont own a pair of Nine West shoes and I will never buy any of their shoes after this!!!

tried to purchase a pair of boots that I loved. it was the last size but they were damaged. I asked if they could do anything because of that and they continued to say how «the boots are already 60% off» and «selling them is not an issue» so if i didn’t purchase them someone else would. horrible customer service. rude remarks like that are what made me not purchase the shoes or return to the store.

The staff at this location is extremely helpful, always willing to assist in finding your size or the right shoe type. Additionally, the staff is always willing to locate your shoe size in other stores to have it shipped to your home. Honestly, it is a joy coming to shop here, everyone is always in a great mood and willing to assist you in any way that they can.

Shoe quality sucks! And their online customer service is run by monkeys. Very disappointed.

I really enjoyed shopping for shoes here! They have great styles, decent quality and extremely affordable!!! I stopped by Sunday just to take a peek and was promptly greeted. The two girls minding the store were sweet, helpful and very attentive. I found six pairs of stylish shoes all for under $ 200! What a steal!

Came to buy some shoes (birthday shoes) and a buy one get one 50% off was happening. I ended up buying two pairs of shoes normal price and one clearance.
I had left the store in giddy because I got new shoes. Opened the box in the car and my heart sank. A part of one of the heel was flawed. I was the last customer tonight. Knocked on the door and they allowed me to exchange it.
Employees are knowledgable (whether a certain size or material will fit or get more loose), always asked if I needed help finding anything, friendly. I love buying from this Nine West.

I stopped here on a Veteran’s Day and much to my amazement, I saw shoes on sale for $ 19.99! There were also shoes that were 25% off.
I never expected Nine West to have such deals!

excellent! great customer service and great selection!

I find myself in here during my lunch period when I have time and they always have good sales! I can usually find BOGO 50% off.
It’s located in the big plaza near the 60 freeway. The parking could be better, but there are lots of other stores in the plaza too.
They have a good range of styles of shoes and accessories. They have some cute purses with matching wallets too.
Lately, I’ve been looking for some cute low heels for work, but I can’t find them ANYWHERE! :(Either they are flats or 6″. So, I’m stuck with boring pumps. :(
They also have some shoes from the Boutique 9 line. Those shoes are AWESOME!!! So comfortable & fashionable. Love it! They can be a tad more expensive, but so worth it!
I haven’t ever had a bad experience here, the girls are usually pretty good with service. The place is usually kept pretty organized too.
Retail therapy always makes me happy! :D

If I could give them NO stars I would!
You’re probably asking yourself why?
It all came down to the customer service. HORRIBLE!!! I gave this location 2 times to get it right. They should be thanking god that I wasn’t a secret shopper or from their corporate office. I have walked in on 2 separate occasions and was never greeted. The workers there, were standing around gossiping, yes gossiping about the night out they had and about some girl and her boyfriend. How do I know? They were talking that loud and went on like as if no one was in the store. (there were other customers there as well) Sad thing is, this location has made me weary of Nine West all together, I did see some cute sandals I was going to buy, but for the lack of customer service a sale was lost and my experienced was shared with my family and friends and now with Unilocal

They have a great selection of shoes and purses all for outlet prices. I found a great pair of heels for Halloween that I was also able to wear to my holiday party later!
Great deals, great selection. Don’t expect to get helpful service though. They basically ignore you until you come up to them which can be fine if you don’t want to be «hawked».