Baskin Robbins

Had ice cram here earlier today. Yessenia was so professional and patient when taking my order. Usually employees at other Baskin Robbins are trying to rush the process on orders and roll their eyes at clients when we are trying to decide but Yessenia was very helpful and sweet. Best service ever!!! She was so pretty too!

Excellent service by the employee with a British accent! He attended me very fast and was very helpful and patient. He asked if I wanted to sample anything as I was checking out with an ice cream cake, of course how can I pass up delicious ice cream samples! I sampled the chocolate almond which is very chocolaty but still good. so many choices and they all sound so good, it’s also very spacious in there. I hardly come here but I would return!

They have a large selection of different flavors, cones and toppings. My son always orders chocolate ice cream, chocolate sprinkles and a cone dipped in chocolate with rainbow sprinkles. There is a flavor for everyone. They could use more seats, sometimes on a hot day they are crowded and there are no seats available.

I recently purchased an ice cream cake 4×6 deal through group on at this location. The cake had a price tag of $ 27 and it met the requirements for my group on deal. When it came time to pay for the cake I presented the cashier my group on voucher and was told that I would have to pay for the taxes which were $ 3.50. How is it that you have to pay $ 3.50 on a $ 27 purchase when the sales tax is 10%. California sales tax is not required on cold items that are sold to go and an Ice Cream cake is definitely considered a to go item, specially if you let the business know that you want it to go. The clerk made me aware that the owner made it mandatory for their employees to charge the sales tax on all ice cream cake orders sold and to charge the minum of $ 3.50 tax on any cake order through group on. I have filed a complaint through the BBB and I encourage anyone else who has had to pay sales tax for their ice cream cake purchase to do the same.

its ice-​cream!

Bought a cake here. Was told that there wasn’t a charge for text. When I paid I saw that I was charged $ 3.50 for text. The cakes here are pricy. Paid around $ 30 for a 4×6 ice cream cake…

While the staff always has excellent customer service, I have observed an issue several times. The manager’s attitude towards his staff (of course not to consumers) is at times… Horrendous. He’s very belittling, he yells in front of customers, and then yells some more because no one is helping them. But how could they if he is repremanding them. I visited the store and I feel the need to express to Ben that he was being beyond disrespectful to his staff (a young man, and two young ladies around 4:30). No matter what their flaws, not a single one of them deserved his behavior today. Thank you staff. Ben, for the customer’s and store’s sake, please adjust your attitude.

Hands down some of the best customer service I’ve had in LA. Sounds weird, you don’t expect that from a Baskin Robbins. Came in to get a cake for a party. I was helped by a guy probably 28 or so, forgot his name!

Mehdi gave me excellent service when I was ordering my cake. He was very patient with me and courteous despite it was very busy in the store. I recommend everybody buy their cakes from Mehdi!

Good location. Various flavor. Friendly, lots of coupon. Give u sample. Best in the town. I recommend every one come here

Omg samples for days good service very friendly and welcomed grate ice cream in all types of ways

The Best Baskin Robbins service ever!!! Great Customer Service at this location! I asked for a donation for my church and was given free scoops for the entire swim team. Way to support your community! Thank you Benjamin!!!

Mehdi provided excellent service! I ordered a cake, and he accommodated all requests, including food allergies. Mehdi is also very detail oriented and just went beyond the call of duty. Customer service is his number one priority!
Returned to buy another cake. Once again, Mehdi provided excellent service. As, always he accommodates requests and also gives numerous suggestions, which I find very helpful.

i went to this store last week .
the cakes were great .
they gave me lots of tastes .
service was great. they do fundraising too.
they gave me an ice cream cake as a raffle tickets too. i will raffle the ice cream ticket for my kids school soccer team, to raise money for the team.

The best Baskin Robbins I’ve ever been to. Friendly, helpful and attentive. Ben, Kim, and Matthew are the perfect staff. They Don’t rush you while picking your flavor choice. .answer all questions with a smile and really care about customer service. Looking forward to my next ice cream craving. …thank you monterey park baskin robbins in Atlantic square

DO NOT BUY YOUR ICE CREAM FROM HERE!!! THEY SELL OLD ICE CREAM!!! GROSS!!!
I happen to love black walnut ice cream and ordered my usual two scoops. As i started to eat the ice cream, which has walnuts, were other chunks of god knows what because it definitely was NOT a walnut. The texture was somewhat «gummy» and was sticking to my teeth!!! DISGUSTING!!! Just thinking about it makes me nauseous. Hope I don’t get sick!

Great service from the Manager Benjamin! First time trying an ice cream cake and it was delicious. I ordered Cookies & Cream with Oreo and vanilla cake, all the kids loved it. Benjamin gave me a great price for the football shaped cake and waved the design fee :). When me and my son picked up the cake he gave us a few ice cream samples too.

Stopped in for a scoop because it was super hot. We all got our order, and like usual it was delicious. As we were leaving we noticed there were ROACHES. We seen a couple crawling on the walls and floors and 3 dead, with wings. DISGUSTING! Never coming back.
The service was good though.

I love BR! My favorite spot! Better than Cold stones… But I’m disgusted and disappointed about their bananas… People should know what good and bad bananas look like! Yuck! Can’t believe they would even sell them! Personally I love my bananas yellow! Just right! These are more brown than yellow! Ugh!

The ice cream is always good here and the store is always clean!
But what inspired me to write this review is the amazing service I always get here. This was maybe my third time coming to this store (I try not to eat too much ice cream: p) but one person stands out in my memory. Each time I have come I have gotten excellent above and beyond service from Benjamin. Today when I visited again I immediately remembered my past experiences with him and today was nothing different. I am a service stickler since I have worked in the service industry for over 10 years and Ben always sends me off with some amazing ice cream and a smile from his upbeat attitude and dedication to service. He is always happy to give you samples even when it’s close to closing time. He is always happy to answer questions and go above and beyond for his customers. I don’t come often but I am always happy to see him when I do!
Some other people in the service industry could take notes from this guy! Thank you for being awesome!!!