Supercuts

I had a grate experience here at Supercuts today. My hair is long, very curly and thick, and that is why I hardly ever go to hair salons, and especially because not a lot of people know how to cut curly hair. But I was in real need of a haircut, so decided to go in just to check out the prices, and they were not bad $ 16.95 for a cut, and no extra charge for leaght or thickness, so I went for it, and because it was totally empty I did not need an appointment, so I just had it done. I was surprised that the stylist did not complain at all about my curly hair, because other times in other places stylist have always complain about the thickness and the very curly hair that I have. I was so happy with the results, I was in and out in less than 30 minutes. Wash & haircut for $ 20 Not bad, went from waist length to shoulder length hair. I think her name was Bertha she was fast, and did a great job. I Will be going back again.

So I come in to the store for a trim (4 inches) and I’m told it’s a 20 min wait. There’s 1 customer there, thinking she’s with the customer that’s getting her hair done. Ok no biggie! They now call that customer and I said, I thought u said its a 20 min wait?! The receptionist said, you’ve been waiting 16 min. (In my head I thought, «ok you I’ve been waiting for what feels like 30 min.» Long story short, I waited 38 min (I set the timer on my cell). I told them, I could’ve gone to the market and back. Moral of the story, they should estimate their time a lil better, but then again you get what you pay for.

I went in to get my 4 year old’s hair cut. I asked to use their restroom and they said they don’t have any for customers. Really?!? We left immediately and went to Kut N Beauty next door where the service was much better. I should also note that the floor was covered in hair and the place was a mess. I’m not one to complain generally… but I was really surprised by the lack of costumer service.

Nope never coming here again. The hairstylist that cut my hair did a horrible job I told her exactly what I wanted. At the end she made me feel like it was my fault because she was older I thought she knew what she was doing now I have to go somewhere else to fix it. Sometimes I hate that I’m such a nice person because they still left a tip when I should’ve just gotten up and walked out!!! Where the hell is the harmony that makes the style connect. The line was supposed to go at an angle and it just looks like shit. My first time at Supercuts and for sure my last

If your a girl even wanting a simple trim or haircut do not come here! I came in wanting a simple lob. Had pictures and even a video to show what I wanted. My hair was to the middle of my back and I told her I wanted it past my shoulders and longer in the front. When it was done I wanted to cry. I didn’t even know what to say I was in shock. My hair was above my shoulders and the front looked like it was the same length. It looked very uneven and choppy and her so called layers looked like steps! And she didn’t even bother to ask me where I part my hair because that does make a difference and seemed like she was chopping away and was in a hurry to just get me out. I went in on Memorial Day because I was desperate and wanted my hair cut immediately and had been there before and they had done a decent job and I was short on cash. I had to go to another salon to get it fixed and even the girl who fixed my hair asked me if I actually paid to get that done because it was that awful. Luckily she was able to fix it but it’s still a lot shorter then what I wanted and the front part she told me I would have to grow it out for 2 months probably. Never ever again… save your money and go somewhere else. I ended up having to spend 75 in total for a haircut. I don’t remember her name because I don’t even think she told me her name, but she’s the kind of short Hispanic one. And the other reviews on here r all right when they say they are rude and don’t care for your business.

Great place! Needed an emergency hair cut and Erica did an amazing job! I have a lot of hair and she was able to cut it exactly the way I wanted! Place is clean and calm atmosphere

The only reason, I come to this location is because of my Fabulous Hair dresser SanJuana. She is one of the nicest and most talented people there. She really understands the way my hair works and alway’s lets me leave with the most glowing, Alluring, beautiful hair. Never have i had an issue with my hair stylist. BUT, then again there’s their General Manager who always seems to have a stick up her ass. She needs to get fired ASAP! have you seen the way she dresses and the way she portrays herself? Looks like an east L. A ghetto chola. GROSS! fire her she gives Super cuts a bad Image. She’s Rude to the Customers and is not fit to be in Her position. Give it to someone who actually deserves it!!!

I used to come to this location often enough, and I would even spend $$ on salon products, so it wasn’t always a cheap visit. However after today, I will NEVER go back. We arrived and there were about 4 people ahead of us (one was in a chair getting a cut) but there was only one person working while the other one was on a break. I get it, these people need to eat and take their breaks, but leaving only one person working is ridiculous! That means the pressure is on to hurry up so the waiting customers don’t get annoyed, which also means your haircut might end up looking less than perfect.
Anyhow, the girl who was on break told us it would be about 20 minute bc she was on a break, so I said I’m going next door I will be back. When we got back from shopping next door (within the 20 minute window we were given) we sat to wait our turn. We sat for 10 minutes and then went to check the list only to discover that our names had been crossed off the list!!!
There was no acknowledgement when we came back in to tell is we had been called or that we would be next… just outright eliminated from the wait list! Some great service don’t you think? It’s not like we were unnoticeable since I had a noisy toddler and two older kids, but the girl made no mention when I came back that we had been called. I wasn’t about to complain to someone who was going to cut my hair either bc most likely I would have been given a disaster coif.
We left to avoid any further disappointment! I was going to spend $ on products too, so they lost about $ 60+ in sales and future visits too. Good riddance.

Horrible service for those that require the use of a service animal. My friend and I tried to get our haircut and he had his service dog with him. One of the girls working immediately stopped us to inform us that pets weren’t allowed. Fair enough, except that when she was told it wasn’t a pet but rather a service dog, she refused to budge even after being read the ADA laws. She refused to get her manager or call her supervisor but rather insisted on getting our information with the «assurance» that she would have her supervisor give us a call. Did I mention that my friend and I are both vets of the wars in Iraq and Afghanistan? Needless to say we will never be going to any supercuts locations ever again and rest assured that neither will any other service members we know.

I normally come here and the store manager is the one who I usually get, great attitude and service. Though when I came by today at 8:15pm they had their closed sign up already. A little disappointed as I’ve been here before and they are always open until closing time of 9pm. We’ll see if maybe this was a fluke but closing early especially if published multiple places is not a good sign.

I have been bringing my son here since he was very little. They always do a great job.

Went back to my stylist San Juana, she’s the only one in the world who understands my hair. Hadn’t been here in about more than a year but felt great after she fixed my haircut, she’s a true expert… I LOVE you San Juana

My first experience here with Ashley was great. She held a conversation with me, cut my bangs exactly the way I wanted them and I was really excited to go back to her. I wish I can give them five stars all together, but my last experience there was bad.
I went back as a walk In and I was hoping to see Ashley but she wasn’t in. I needed a quick bang trim so I settled with whoever was available. I forgot her name, but clearly I don’t remember because I didn’t get service like Ashley. The woman gave me a quote for a bang trim and I sat down to get them cut. She was complaining about how Ashley ‘cut my bangs into my hair’ which was weird… Ashley blended them in for me because I don’t like my bangs blunt. So she starts cutting them and after she cuts them into the length I liked she asks me how I want them. I told her I wanted them blended in how Ashley did it and she said she would have to charge me 15.80 for a full cut because blending them in goes into my regular length of hair. Really? She was more worried about making quick money than making a client happy. She kept telling me she couldn’t do it and I didn’t want to pay more for just a bang trim. Since she had already cut my bangs I just let her cut them straight across. I’ve been dealing with looking like a cave woman for about a month now and I can’t wait for them to grow back to go back to Ashley. Now I know to make an appointment. The other woman that cut my hair the second time was horrible. No conversation, complaining about her coworkers work infront of a client, and not wanting to satisfy a client? I wish she would have just told me that she didn’t know how to do it instead of making me look ridiculous.
I recommend Ashley. She’s five stars, other workers are 0 stars.

I always go here cause they get credit cards or debit cards with a credit logo and they cut your hair fairly good.

They always do a great job and they are fast. I always go to mom and pop shops for everything else, but none do the style of hair cut that I want, therefore, I count on supercuts.

this place is Ridiculous! I went to get a haircut-​to cut off the damaged hair– and the stylist who did my hair gave my layers without even asking me. I hated the layers. Also, she had a hard time cutting my bangs. She tried to fix them 3 times (because I kept asking her too) and all she did was cut the length a lot shorter, so I didn’t even bother asking her one last time. I seriously didn’t even want to pay. HORRIFIC.

Excellent service! Ashley and Erica are my fave hairstylists. The place is nice and clean. Very courteous people. Will go back again. Highly recommended.

I don’t get it… i decided to cut some of my hair off since my daughter was doing so with her hair… The place wasnt busy at all… my hair at my waist… I needed a cut I know… But I asked about two inches off… and now my hair is four inches ABOVE my bra strap… Isn’t that wayyyy more than two inches… do the math… my hsir cut looks like im a thirty yr old woman trying to look like a seven yr old… ughhhhh… the girls in there didn’t seem friendly at all… ehhh. I’ll pass next time going to a real hair salon… analogy…this place is going like to walmart for your fresh groceries. instead of going to Vons or trader joe’s.go to a place that doesn’t do a crappy job… looking at my hair… I see bunch of little hairs that stick out from the bottom. u get what u pay gor

Worst service ever! I would never ever go back here again! Beware people! I wish I could just give them zero star !

I went in to this location earlier today. All I needed was to get my bangs trimmed and I needed to use a free haircut coupon. The woman who greeted me as I walked in also cut my hair. She gave me a hard time about using the free haircut for my bangs since the bangs was only $ 8.00 and haircut was $ 14 (I only trust Supercuts to trim my bangs-that’s all! I’ve had the worst experiences with other Supercuts.) After some back and forth, I asked he to cut my bangs and enter it in the system as a haircut.
I got my bangs trimmed with a whole lot of attitude. She was very short with me and started to get agitated since I pointed out that she had missed a spot. She acted like she was in a rush when there were no other customers there. I didn’t get her name only remember that she had very cheap tattoos all over her arms. She didn’t say Thank You or Good-​bye when she was done and only walked away (Supercuts, seriously… where do you find these people with no manners?)
Needless to say she didn’t get a tip from me especially since my bangs weren’t even properly cut :/​I’m glad I went with my instinct and only cut my bangs and nothing else.
Never again Supercuts! Never again!