Sephora

So I couldn’t find the mascara I wanted so I settled for another, when I got to the register the employee asked me if I found what I needed I explained to her that I did not, nor did anyone ask me if I needed help, the only reason I’m giving a star is because of her, she kindly looked for the mascara I needed and found the last one; as far as the other employees, they’re pretty useless and rude.

Employees are useless!!! They do not greet you, or ask if you need assistance. They are too busy chatting and gossiping with each other, very unprofessional!!!
The store is dirty and they are never fully stocked! I don’t know how this place is still running. District managers seriously needs to come in and revamp the staff and store!!! Until then, I will not be returning!!!

I think the closest real Sephora to us here in Montebello is Pasadena or Cerritos which can be a drive. Given that reason, I try to order online as much as possible. But sometimes you want that instant gratification. Or you just want to see some makeup in person. A day I wish I could take back was when I walked into this location for my Kat Von D foundation. Wow. I’ve never been to a war zone, but I’m pretty sure this is the cosmetics equivalent. The displays were a mess. The selection was awful, I’m not sure why they do not receive replenishment like a normal store would. Trying to get help from an associate? Good luck. And if you do, they might be super rude. Customer were all over the place, opening sealed packages and letting their kids run amok. It’s safe to say this place would be my absolute last resort. If it was the last Sephora on earth last resort. I think I’ll take the scenic drive down the 210 to Pasadena next time.

Went to this sephora for the first time and regret not checking Unilocal first. The customer service sucks. There were a lot of customers stalking one single makeup artist because she was the only one helping people out (yes, including myself). I felt lost because nobody would come and help me. But then again i guess its a good spot to go and freeload off the samples because the employees do not care about what is going on. You can literally go and apply full on makeup for free that is if you have ur color iq code.
Talking about color iq (the camera that matches ur skin color to applicable foundations, lipstick powder. etc) I was surprised that they do not use it in this sephora even thou online it says they do… truly dissapointing because I really wanted to give it a try.
Anyways, finally that one makeup artist I had been following around said she would be with me momentarily. Gosh, I wish I would have just left since the beginning.
Here we go… I told her I needed medium coverage foundation and powder. Right away she was on it recomending smashbox. Truly seemed to know what she was doing. She began matching foundation to my neck and giving advice and tips. I was just beginning to think I had made the right choice on staying. She even did half my face with sephora foundation and the other half with smashbox to show the difference.
But once I looked in the mirror I wasnt sure I completely loved it… my face looked pale and trust me, im a healthy latina… I DO NOT have pale skin.
She gave me the products to purchase. Hey, i mean how could she have the color off? Shes a professional sephora makeup
was probably just the lighting in there.
Idk call it instinc but with the products already in my hand I decided to leave them and just run away.
I met my boyfriend in the parking lot just so he could laugh at my face… sayin I had a discoloured white face. I looked in the mirror… Ghostly! he was right! Outside it looked way obvious i had the wrong makeup color applied…
I was glad I did not purchase anything but still major dissapointment.
Do yourself a favor and DO NOT go to this sephora total waste of time.

Wow what a fu*ken joke, please give these jobs to people who actually want to work. I politely asked this half balled headed girl with tattoos if she would help me find a foundation for my mother ON Mothers Day!!! She was rude, impolite and useless. I really didn’t appreciate her rude gestures in front of my mother asking us «what do you want» I asked for her opinion and she rolled her eyes and gave us a foundation. I would have told her ugly face off if it wasn’t for my mother being there I didn’t want to ruin her day. I’ll never spend one cent here again!

not going to lie, but this sephora has a rep for being pretty crummy and it is. ive been to this location multiple times, since i live around the corner. every time ive been in there, the service and selection has been mediocre. not horrible or good to write any review. it was always just meh, not bad.
i stopped by when they were having some event and it was insanely packed. barely space to walk around. only 3, literally just 3, working on the floor, and 2 at the register. but even so, they were very courteous, and tried to assist everyone. no one threw their anger at you. and props to Columba. i got some face wash that didnt work, and she was able to give me suggestions and samples. it wasnt just «get this, here you go, and get out». and i informed her i had this lipstick i was interested in but they didnt have any in stock. she actually went to check the stores online stock, not the one we go order from, but the store specifically. and told me they were discontinued. but she went out of her way to help me go through the store finding something similar to color while she helped someone else do a mini makeover. and she did not leave me hanging! she was able to help them do a mini makeover, helped a two customers with some quick samples (who knew exactly what they wanted), check up on customers and helped me.
ive had some crappy help at this sephora before, and some alright help. but this might be the best experience ive had at ANY sephora. please go give Columba a damn well earn raise.

Hmm. I kind of see why a lot of people gave this place such low reviews.
Usually, I’m at the Sephora in Old Town Pasadena or the one at the Americana. Because of some errands, I decided to make my way over to the Montebello one, thinking «wait, I don’t recall seeing a free-​standing store at the mall, so it’s probably in the JCPenney.» And I only went there because of the BI coupon, and this is the only time I go to Sephora to make my annual restock of the Clarisonic Mia brush heads. (Yeah, I’m only a BI because I get most of my stuff straight from South Korea; see my other reviews if you don’t believe me.)
Cool, I was able to find what I needed, a dual pack of the Alpha brush heads. As I was wondering around the store for skincare stuff, I noticed the box was a bit dented. Decided to go back and exchange it with another one. Yeah, the other box was badly dented. Two boxes left, which I find kind of odd, as these brush heads aren’t usually sold out.
Waiting in line like a normal person, as I heard other people talking about what kind of make-​up they want to get, or to look at the sales section. One of the customers in front didn’t have a big purchase, and was offered probably one of the best services she gotten, getting free samples of the Glamglow mask, and a flyer asking to come back on this day for more points. Note, she didn’t use a coupon, but had BI status (and two accounts, as the salesperson said she can check her points on her other account). The service went out the door as I was at the front of the line. No nice gesture, no free samples, nothing about if I want to use my points for anything. You know, just a guy who’s just purchasing brush heads for a decent amount of money, and nothing. Just shoved my receipt and box in a bag and let me be. Out of all the Sephora stores I’ve been to and made purchases, I have never once experienced this kind of sexual discrimination, and I’m kind of appalled at such behavior, especially coming from a place that sells both men’s and women’s products. Yes, it would have been different if I was reacting like a douche, telling people left and right that Sephora’s over-​rated and all, but I was just being plain ol’ real-​life Tom T., a quiet timid guy who like to mind his own business.
Never again will I step foot in a Sephora that’s inside a JCPenney ever again.

Just horrible staff rude af empty shelves all the time how these girls got hired i havent the slightest clue honestly it would make it a lot better if they were at least nice but nope just made a bad experience to the number one worst sephora experience ever and i will never come back i hope corporate takes a look at this specific location and find out why so many others like myself have given crappy reviews because obviously it is for a reason

I’m not a huge make up person. So with that being said I have a lot of questions on products. foundation for $ 48 in a tiny bottle seems to extreme for me. The customer service for this sephora was not good. First of all, I walked in looking for a foundation, the young lady could not give me information on different types of product .My skin is very sensitive which prevents me from just putting anything I see at the store. Little did I know they give samples which she didn’t even offer me. I was willing to buy the daam product without even trying it just to check it out to my surprise they had run out. My experience with sephora was not good. I hope they fix it. I didn’t feel welcomed at all. Come on montebello sephora get it together.

This Sephora is horrible. The samples are in very bad shape. A lot of the samples are missing. The staff is not helpful. They don’t ask if everything is ok and you have to chase them down. One time I was waiting for a staff member to finish helping out a customer and when she finished she just walked away without acknowledging me after I had been standing in front of her. They are very rude. They never have the samples that are offered to the beauty inside. After my last experience here I tried Ulta. From now on I prefer Ulta, Macy’s and Nordstrom.

Don’t waste your time here. Worst customer service. Either go to another Sephora or drive Ulta!

I stopped by this location today, didn’t seem too busy. it was my first time at a JCpenney location … and I was not happy. normally at Sephora, you’re greeted while you’re browsing. I’ve never felt so unwanted in a store before. I waited in line to ask for help with the color match since my current foundation is too dark. I explained my situation and she just seemed like she hated life. her name was Maria I believe. I had multiple questions from foundation to brows and skin care. she was little to no help. I probably will never be back to this location. they really need to retrain or something because the Sephora at Santa Anita and Pasadena are busier and more helpful. it made me want to return my items as soon as I bought them. probably will so I can purchase them at a different location with more knowledgable workers.

This Sephora is the worst in every possible way, the girls that work their think their too good to help, and when you get lucky and one of the workers comes to help their rude, so your screwed any way. The store is always very dirty, the lipstick testers all smashed and sticky, I never even try them on because I don’t trust it. And you can’t never shop peacefully because it’s always so crowded, with baby and kids running around. Their always empty on all their products, and huge lines. Their register system is always having problems with accepting gift cards or credit cards (this has happened to me several times here). If you have a chance to go to a different Sephora do it, don’t waste your time at this location.

This sephora sucks! I’ve always said it and I’ll say it again. I went in on Tuesday to see one chick at the register and no one on the floor so I took off. I came in yesterday around 4:30 and there were two girls at the registers. I was looking for someone to help me and instead I see one of the employees messing around on the side. So I’m like «is anyone gonna fucking help or am I just gonna stand here or what?» A different girl came to help so I asked about the Kat Von D liquid lipsticks and when they’d be in stock again. She said they don’t have certain arrival dates and they kind of just get what they get because that location wasn’t a priority. No shit –_​–
Customer service is bleh. Everything is always out of stock. I’d rather shop at MAC.

I normally go to sephora for all my makeup needs. I knew exactly what i wanted and went to this sephora to grab a couple of essentials. This by far is the WORST sephora i have ever been to. Everything is misplaced and unorganized. Even the try on samples were missing, and if there were samples… they were duplicate colors. I asked a sales associate if they carried hour glass and she rudely answered only sephora stand alones carry that brand. I love sephora so i cant give them 1 star, but corporate should come clean this mess!

0 stars if I could. This Sephora is a joke. I’ve been trying to get my hands on the Kat Von D liquid matte lipstick in color Noble and Bone Arrow which by the way is sold out at every Sephora. One of the girl at JCPenny Sephora (Arcadia Mall) told me to come back Thursday since they have shipments coming in that day. Montebello JCPenny is adjacent to my workplace so I figured I’d stop by. Not surprise their store is a disaster lacking the cleanliness a makeup store should be. Makeup fallouts everywhere. Everything is disorganized and dirty. Employee’s level of friendliness and helpfulness is ZERO! Please go to a different Sephora. Arcadia and Pasadena Sephora has an abundant amount of staff that’s willing to help you.
Girl at register on Thursday 1÷7÷16 working at the register with the slit back ponytail around 4:15, you are f***n rude! Yelling at me from across the room was not necessary. She yelled at me as if I was a child trying to steal something. No lipstick was available on display so I opened the drawer at the bottom to see if there were more in stock. She put me on blast in front of everyone. I shop at Sephora way too much (VIB Rouge status) and never had an employee talked to me in this manner. I understand maybe I’m not suppose to be opening the drawers but she could have handled the situation more differently. My local Sephora and other Sephora I shop at never mention about the opening the drawer rules. They let me open away. Kind of sad Sephora has to be inside of a JCPenny.

I’m standing in line 20 deep as I write this. The only reason why I came here is because I was given a gift card and it can ONLY be used at the jcpenney Sephora where it was bought. WTH???
This place is an absolute mess, zoo, whatever negative thing it can possibly be it is!
I can usually spend a lot of time at Sephora but I just want to get the hell outta here.
The line is moving so slow. I want to cry :(

The girls here are seriously useless. Asked an associate if they had any Anastasia Self Made palettes in stock and her response was, «oh the ones you make yourself right? Yeah were out» then walks away. I think she thought I was referring to the single pan shadows where you can create your own palette, but no that was not what I was asking for. Sigh… don’t waste your time here or any Jcpenny Sephora actually.

The WORST Sephora EVER (NO EXAGGERATION).
So, I went here in search for a new foundation and needed a color match. I asked the makeup associate if she could please color match me and she was extremely rude, just the way she would respond, like she did not want to be there. She took me over and said «which one» in a rude tone I told her the hd forever. She just slabbed some on my face over my old foundation and told me to go look in the mirror. I dont know if this girl knew what she was doing or just being flat out LAZY. Im here to spend my hard earned money so I would expect her to help me out and find the right foundation especially if its $ 48! I would say her name but she had no name tag so the best way to describe her is half a bald head and tattoos. There are so many people in need of jobs out there I’m sure sephora can do better with their employees, and by looking at the other reviews I think its about time they seek new MANAGEMENT! I went to MAC the day prior for a color match and that was a totally better experience.
P.s Yes I ended up buying it here because I was in desperate need of foundation! and this was the closest one, but I NEVER AGAIN will I return to this one.

This sephora is the worst one ever. I asked for help and the girl just had to point to what I was asking for but she said it wasn’t fair to the people in front of me, but I had already been waiting for sometime before asking. Ugh! It was the closest one around.