MAC Cosmetics

The customer service at this MAC location is horrible, I went in after running a few errands and I had no make up. I was completely ignored and when asked for help I was blown off and over heard 2 of the employees gossiping about other customers including myself. It was beyond unprofessional. I had just wanted to turn in my back to Mac empties and get my lipstick buy a pigment and head out. I ended up leaving before I even had explained what I needed. The following day i returned with my make up on and a few of the girls from the previous day were working as soon I started looking around they instantly asked for if I needed anything. I ended up explaining to them that I had been there yesterday and that they had gossiped about me and multiple other customers and I had heard everything they said, and that they were in fact the girls who ignored me when I needed help. I proceeded to pull out my bag of empties (there 16 by the way) just so they were aware that I am a regular customer at MAC and that had they assisted me I would’ve purchased more items but instead I decided to leave and let them lose that commission. I will be avoiding this location at all cost. I have no desire to return or give this location a second chance.

I always come in and work with Denise, she’s very attentive and very helpful as well as sweet. However, I went in on Tuesday and got help from Ricky who was also awesome! I got all of my essentials in the perfect tone and everything. I came back Thursday and worked with another girl, I think her name was Sara? Kinda rude at first then she became helpful. Overall experience here is four stars. ONLY because they’re sold out of my favorite colors of lipstick and liner and they’re not sure when they’ll be getting them again.
I’ll definitely be back to this location. The customer service is awesome. A million times better than Sephora LOL.

I went to Mac to get my makeup done for a birthday party. I was pretty excited when I was finally given a chair and makeup artist. I got a woman named Nicky. She took two hours to complete the process. Between doing my makeup she helped people color match answered questions made appointments and was at the cash register. I felt so disrespected, I finally got the courage to politely ask a male makeup artist if he could just glue my flapping lash so I may leave. Instead he went up to Nicky and told her I was complaining. Nicky returned to me and with a bad attitude. In the end I still thanked them as I do have manners. I honestly believe these people are oblivious to good manners and common sense.

Ohmygod! what horrible customer service!!! this is for the Mac store inside Macy’s at Montebello Mall. I’m 45 years old and have worn makeup all my life. I mostly use Estee Lauder, Shiseido, and Clinique but I wanted to see what else was out there so last night I made a special trip to this Mac Store in Montebello. Let me first begin by saying that I am used to the extra care customer service I get. I now expect that every where I go and I don’t mind paying for it in the overly priced products I buy. I went in to Mac with high expectations thinking I was going to overhaul my current makeup… boy was I wrong! after wating around for ten minutes, waiting for a sales person to come to me, I finally had someone in front of me… rude as can be… it was almost as if she wanted me to be gone because she was busy. I asked her a few questions about some products and she quickly said that they didn’t carry them… she didn’t even suggest comparable products. I felt like I was intruding on her time. So I got one product and figured I would go to one of their bigger stores over the weekend to get help. When I was at the register, I asked her for blending brushes, surely they would have those, instead of her bringing a couple of brushes to show me, she rudely said that they were between $x and $x and never offered to show them to me. If I tell you I need a blending brush, you should bring a couple of them for me to buy. Very rude, never once smiled, I felt like I was intruding on her time. I will never go here again. This was my third time visiting this store and have been treated this rudely every single time… I will never go here again and rest assured I have already told all my 300+ friends on Facebook.

I hate the mac store in Montebello all the girls r mean and rude I remember I came in the morning to look what they had because that’s the only Mac close to me. I had no makeup on what so ever I jumped out of the shower n came (looked bad) so I went n no one helped me they saw me wanting help n nothing no smiles on there faces looking u up n down like I did something wrong to them then I came again in the evening with my friends n that time my hair was done full makeup n glam u should of seen how they were with me all nice n sweet n smiling like do I have to look good for u to show me good customer service .also if u don’t buy anything they will be rude till u leave with out helping u or talking to u but once u buy lots of stuff again there nice to u like mac come on what kind of ppl r u hiring.

Hate this place. I’ve been twice. Both times screwed up customer service. I was not greeted. Instead, I had to interrupt two of their workers that were casually chitchatting in the middle of the store! Both times, they recommended the wrong color. Sold me product that was totally off. Worst advice from this place. Don’t believe a word that comes out of these workers mouths. I think they are just trying to make a sale despite whether the product is right for you or not. Their inventory is NEVER stocked! They also can not get into any records of what you bought from other Mac stores. Lame!!! Worst lazy workers ever!

I walked inside Macy’s MAC on a busy Saturday afternoon without an appointment and was greeted immediately. The Artist name is Daniel, I told him I had a wedding to attend and was wondering if I can get my makeup done he was very sweet and sat me in a chair right away. I was so happy because after reading the reviews I really thought I was going to be turned away, but lucky for me I walked into the right person. I wasn’t too sure what I wanted so I let him take over completely and I’m so happy I did because I LOVED it!!! He explained the whole process and informed me of every product he was using along the way as well as educating me on what its used for or what it can do to my skin etc. The best customer service I’ve ever had at a MAC counter. I highly recommend him ladies. He’s for sure my go to guy from now on

THE WORST!!!
Walked in to a messy and un kept store.
wasnt greeted by any of the 3 emloyees.
The chubby girl in the front was hugging chatting what seemed to be a personal friend. The other girl was wth a client I kept asking for help and all I was told was to wait. Wait??? while you talk to your high school friend???
I asked the other girl if there was a line after I had been passed by a half a dozen times. She said to wait my turn I then replied and told her that my wife and I where there prior to all customers that they where helping. She then told me that she is the A. Manager (Ava, Armeda or someting along those lines), and if I didnt like to go to Macys!!! HUH ??? I then told her in calm and collective manner OK, have a good day. THis is the worst experiance I have ever had at the Mall!!! Corp. needs to step in and clean this place up. They had a for sure sale with me but seemed to not care. I hope they get it together

Costumer service is horrible! The girls who work there give you attitude, I prefer to buy another brand than to go there! They are loosing lots of customers due to the workers attitude I put one star but I will give it just because the product is good

They have very POOR customer service and they recommended the wrong color foundation. It looks fine indoor but once I walk out I look like I have a bad tanning. My face looks orange. I like the products but I really dislike walking in to store.

I looked and felt like a dumbass standing around for 10 minutes without anyone saying «hello» or «may I help you?» I had to bother a man who was doing make up on a client because apparently the other girls were too busy talking to each other. There was one girl who helped me with a question I had, but she just made me feel completely awkward.

Never again.
I stood around for about 10 minutes waiting for help along with some other customers. One SA said that she’ll help me after she’s done checking out some people. About 5 minutes later another SA turns to me and asks if I’m waiting for assistance so I say yes and she says that there’s a line. THERE’S A LINE TO ASK FOR ASSISTANCE yet no one tells you that so you have a bunch of people waiting in this tiny little kiosk thing for help while the SAs talk to each other. The makeup artists who were doing other people’s makeup looked concerned as they continued to do their work. If the store has a reputation for incompetent workers maybe it’s time to switch things up?

By far the worst costumer service. Some of the girls there are so rude and snobby. I was asking a question on my foundation and I wanted to know what compact would match me best. The lady handed me the brush and rudely told me to try them myself and she just walked away. The main purpose of being a make up artist is to make women feel and look beautiful. She could’ve been the best make up artist in there, but her attitude made her look ugly inside and out. I try to avoid this location as much as I can.

So starting with my first experience, it was on a monday around 1pm, usually the mall is slow atvthis time, but apparently Mac was pretty busy, i walked in & looked around for a couple minutes. I was completely ignored, the employees would just walk right past me. I only saw about 2 girls working that shift, & about 15 customers, i highly recommend that they place more employees per shift! Eventually i got tired of waiting & feeling stupid, so i ended up buying my foundation at the Bobbi Brown store right next door.
Based on my second attempt, it was today (Wednesday) around 3 pm (again, usually the mall is slow at this time) i walked in & luckily was the only customer at the time. I greeted by some girl with short black hair, who was very welcoming. I bought my miracle powder & left satisfied & with a smile. If it wasnt for the second attempt, i probably wouldnt have returned to this location again. You get 3 stars my friend!

I’ve been to many Mac stores and by far this location has the worst customer service! It’s not the first time it happens to me! The employees see me standing there, they walk by me and COMPLETELY ignore me! They don’t bother asking me if I need help or to even greet me! Extremely rude and unprofessional! Avoid this location if you can!

Wow, I have been to more Mac cosmetics stores/​counters than I can count and this is the absolute worst! I totally get that they get busy and you sometimes have to wait. BUT when there are four workers just talking to each other while customers are waiting around, that’s just ridiculous. And this is the case most of the time at this location, just read some of the other reviews. Save yourself the trouble and shop online or go to another mall, like Santa Anita.

The girls here are really nice! They are very helpful (when it’s not packed) and you gotta cut them some slack when it’s super busy because they can’t do it all. I’ve gotten my makeup done here and the girl was super informative and although it was a little heavy for my taste, I got tons of compliments so I was happy knowing she did a good job (I wish I would have gotten her name though. argh!) I also collect lipsticks (and sometimes wear them hehe) and Luz and Liz are very helpful letting me know which ones are trending and what would look nice on me etc.

The customer service at this counter really sucks. The girls will chat with one another and not acknowledge the line of people standing around waiting for help until they feel like they HAVE to. They look so miserable. I only come here if I have to get something last minute, if not this is definitely not my first choice to come shop at… especially when they’re getting commission off what you’re buying but providing dull customer service. No thanks.

I’ve been a loyal MAC customer for years now, and I have never found any other eyeliners comparable. I’ll occasionally purchase some of their studio fix foundations (amazing coverage), eyeshadows (very pigmented), and lipsticks/​lipglasses for mama bear.
I have a fondness for this particular counter just because I had both my homecoming and prom makeup done here for free (with a purchase of $ 50+). Each time was a painless experience, and the girls were extremely friendly. I knew nothing about makeup back then, but they were very patient and informative. They talked me through the process, and even though it took about an hour each round, time flies because they made for easy conversation. I’ve also had my makeup done at the MAC counter inside Nordstrom at the Santa Anita mall, and it was a very unpleasant experience to say the least. I came out looking like freaking Shrek (cough) which goes to show that it was just a difference in skills.
Even though it’s a little less roomy than its Arcadia location and generally busier with girls getting their makeup done, I’ve never had a problem trying to buy my products. If it seems that all of their sales people are busy and no one is around to ask me what I’d like, I just walk to the register to get service. In and out of Macy’s within minutes.
*** MAC has implemented a recycling program known as Back to MAC. I had no idea something like this even existed, but thanks to the ladies at this counter, I can now claim at least 3 new tubes of FREE lipstick. For those of you who were not aware of this either, their website says, «Because we share your commitment to the environment, MAC accepts returns of its primary packaging through the Back to MAC Program. By returning six [6] MAC primary packaging containers to a MAC counter or MAC Cosmetics online, you’ll receive a free MAC lipstick of your choice as our thanks to you.»

I HATE HATE HATE this place. The girls swear i need there makeup advice or tips. I just need my stuff and go. The guys and girls are so rude. They walk around and does not acknowledge the customers. This is the only MAC i hate going to. I have friends use to work at MAC and they are nothing like this. Better and on to the next.