T-Mobile

I visited this store while traveling in the area in October of 2015. I needed help with the inspection and setup of a new phone and Abraham B. went above and beyond to take care of me even though I had not purchase the phone from his branch and didn’t buy any products from him either. I asked for Abraham’s business card to write this review at the time, but misplaced the card and didn’t come across it until now. I have been a T-​Mobile customer for several years and never received customer service at my local office that was worthy of taking the time to write a review. This case was by far different. If Abraham B. still works at this store, I highly recommend that you ask to speak to him if the other staff seem unable to reach the level of customer service expected from the business (as was the case with me with the salesperson who spoke to me before Abraham B.). Thanks, Abraham, and all the best!

They are helpful and they do take the time to understand your questions. The music is To Fucken Loud tho it’s hard to hear yourself.

Do not let ARELY help you. She is a liar. These people will rip you off. I was supposed to be paying 97 $ and I asked her countless times «are you sure that’s all I’m going to be paying monthly? Just 97 $?» And she told me yes over and and over. Guess what? Now I’m paying a little over 200 $!!! I know there are tax fees but 209 $?? And then on top of that, she doesn’t want anything to do with you once she sells you the phone. They will lie and do anything just to get their incentive. Beware. And they have no real answers when you try to question your bill. they talk out of their a**. These ppl don’t know what their doing. I made a big mistake switching to these scam artists.

Went in for an port over from a samsung s3. I wanted a newer phone. I was told it would work with my gear watch. Offered the Prime. Took it home. Tried to lair it. Didn’t work. Went to best buy to the specialist. He told me it does nt work. Only works with the galaxy series and some note series. Went back to upgrade to the S6. I was told that i would have to pay a restock fee. I told him that i shouldn’t have to because they misinformed me. They wouldn’t waive it after i was even going to spend more money. I told him to cancel my service right there on the spot. I had a 50 deposit i wanted back. He then told me AFTER that they were mailing me the deposit in the form of a gift card. When i mentiomed it at the beginning he says «lets see about getting your deposit back» as if he was going to refund it to me right away. I told him i wanted to make sure he sent it to my po box. He said it was done and sending it to my home address. I told him from the get go. Today is fEb 9^th and i still dont have my refund. Bottom line is. Nothing but slimy high school dropouts working here. Reminds you of the typical dirty scum of the earth used car sales people. They will string you along. And rush you out the door. No ownership of their service or company reputation t make it right. Stay away from this location. Needless to say. I went with another carrier. They lost my 2 year business over a 50 dollar restock fee. When i was going to oay MORE for the phone. Hours later. Nice business move there JR.

Stay away stay away… Ive only been a customer for one month and I’m going to leave thanks to the people at this store… Management is a joke here, the associates are even worse… STAY AWAY GO TO VERIZON, AT&T SHIT EVEN METRO

Wish I could rate no stars but it is a necessity to include at least one to write how horrible this little lemonade stand is. This associate (black hair middle aged woman) –didn’t really catch her name– was just a horrible person to have attempted to lie about a charge. I have the «jump» plan, you know that plan advertised to gurantee your satisfaction of an upgrade without any hassle only having to pay the sales tax on the new phone? I mean it’s quiet obvious of how it works and being with Tmobile for 2 years and jumping from my former phone my (galaxy 4 to a note4) I would assume I know what I am talking about. Anyways so I’m eligible for my jump and was super stoked to check out the note 5 and ready to make things happen when she opens her mouth and says «so you will have to make a small down payment including sales tax on the phone». Then I was like «wait, what? Down payment? Where is that down payment coming from?». Then she attempts her sad pitch of a lie starting it with «well based on your credit it requires you to make a small down payment of $ 60 dollars including taxes with the amount of all totaling up to $ 120» first of all RED FLAG on that bluff, how in the world would you have access to my credit score? Lol on top of that why in God’s green earth is there a «jump» plan that eliminates that factor of a downpayment if it’s not going to follow through on its program of switching over to new devices hassle free!
I simply stated «no that information is wrong, and thank you for your time» the reason for this review is to let others out there to not fall for these schemes and cheats who play the system to their favor. I love Tmobile and hope they do something about these crooks who are shattering Tmobiles reputation.
FYI I contacted customer service immediately and double checked with my jump policy and eligibility. All was confirmed that the only money spent would be of the sales tax and when I informed the lady at customer service of what had occurred at the mall she agreed there was something off about that and completely incorrect.
Fellow consumers beware of these crooks at montclair Plaza!

This location is the only location that I go to, to handle my T-​Mobile account, whether it is buying a new phone or updating my plan. The employees have always been friendly, knowledgeable and have been very straight forward with me in regards to my purchases. One of the girls helped me transition from an iPhone 5s to a Samsung S5. I was originally going to purchase the Samsung Note 4, but she explained to me that all I would basically be paying for would be a larger screen (which wouldn’t sit too well in my front pocket) and the stylus pen. Turns out she was right and that saved me money. I’ve been going to this same store for several years now and I wouldn’t go to a different store even if one was closer to where I live. If you want a friendly staff with knowledge of the products their selling and are straight forward with you, this is the place to go.

I’ve come to this location several times and never had much of a problem.
Yesterday we came to upgrade our phones but found out that there was something wrong with our account. I decided to go home and talk to reps to figure out what the problem was instead of wasting time inside the mall. Today as I am approaching the mall doors, the rep (Paul) who help me yesterday walked out for his break. When he saw me come to the door he asked if everything was ok and if I were coming back for the phones. When I said that I was, he walked me through the doors and helped me right away.
I think I was in the store for a little over an hour for upgrading two phones. Paul was very helpful and very knowledgeable. He even walked to the other t-​mobile location just to get us the cases we wanted. He also installed our screen protectors and put our cases on for us.

This was my first time to this location. I went there just simply to add a line on my cousins account and pick up his simcard. Apparently this girl, black hair, kinda chubby maybe between 20s to 30s, was the one who helped was not much of a help because she absolutely doesnt know what shes doing. Her customer service skill was just the worse. In fact the funny thing is, when i told her i need a sim card for samsung galaxy s3, she asked me back so what kind of simcard is it ?? I told ger i dont know and she gave me the look like im so stupid for not knowing. WTF !! In my head was like «Biatch, i dont own the phone so i wouldnt know. And who work here, me or you ??». But before i said that, the other associate told her what it is … WHATEVER !!! Dear manager of this location, please train your people and eliminate the useless one.

I recently joined t mobile about 2−3months ago i got a Galaxy S5, i was helped by Paul he was super friendly & helpful. The only thing i didnt like was that i askd for him to give me the total of what i was going to be paying, because i didnt want surprises & when everything was set & i had to pay the amount was more than what he had originally told me. He said it was more because of the taxes, im guessing i wasnt clear when i said total & i shouldve said including taxes. Any way so i had a good experience other that that little suprise. Since the phone is great reception is good & the phone is fast, i havnt had any issues with it, my boyfriend decided to switch to t mobile as well. When we went in to get him the phone he wanted, we were helped by James his customer service is amazing answered all our questions was super helpful & we had no suprises. I was recently in there on Dec. 26^th because i checked to see what my phone bill was going to be & it turns out its about $ 100 more than what james had told us, it was going to be a month. So i went in there because i wanted to know where that was coming from & just wanted to make sure im not getting ripped of. So i was helped by a girl named Jessica, shes the main reason why im writing this review she was so rude & not professional she had a stank face the whole time i noticed since the moment i walked in, i work for customer service so you better believe im always noticing things like that. She had me walk over to a computer & asked what i had a question on so i let her know & she replied with an attitude & said «well you added an extra line didnt you» i said yes but thats not my question i want to know where those extra $ 100 dollars are coming from & what exactly am i getting billed for i want to know what you guys are including in there because last month i didnt pay that & i already had the new phone added on, i want to know why james told me one price & know its a different price. She replied with well you added another line, same thing with an attitude, then said last month they billed you for part of the new line & this month there adding on what they didnt bill you for last month. What really pissed me off was that she said assumed that i couldnt pay for it & said something about payments. I replied to her that i just had a question & just wanted to make sure that im not getting billed for more than i had been told & that i wasnt getting stuff added on that i didnt approve of, & that i didnt mind pay that as long as it was correct. I hate her customer service that attitude needs to change working with people is hard i understand, because i work with (patients) customers all day. But there is no reason why you should give people an attitude if there not being rude to you. Specially if thats your job, i dont know if it was that (faja) she was wearing that was sucking the life out of her where she couldnt breath or was uncomfortable where she was taking it out on the customers. All im saying is if you dont like your job find yourself something you enjoy doing because we dont need to be looking at your nasty ass face, & having someone help you with an attitude. Well if you need something simple & need a t mobile ASAP i would say go here just dont have jessica help you, i definatley recommend Paul & James they are the best. I will be looking for another t mobile to go too. If i ever need something to where i need a t mobile close by ill probably stop by here but only if i dont have another option.

On my last visit I was helped by a guy named Mike (bald, middle aged, name badge said Asst. Mgr) and the service was so bad I took my business to Verizon! The guy never seemed to give me his full attention, he kept flirting with the young lady at the register next to him (his co-​worker) and he often made extremely inappropriate sexual comments too! When I asked to speak to the Manager I was told that he wasn’t in that day (his name I later learned is Brian) and if I needed to complain I could complain to him. I just stormed out and left feeling really upset!

This is my go to t mobile location. I normally seek out James for any needs I have because he is so helpful but he wasn’t in today. I was greeted right way, had a short wait and was helped by Carlos. Just before being helped by him, everyone uncomfortably witnessed an older gentleman aggressively lose his temper. Feathers un-​ruffled, Carlos calmly and kindly helped me. Kudos to any customer service employee for handling a situation the appropriate way =) thanks for the new s 5 bro.

I am new to t.mobile. I decided to change over from Sprint to Join my boyfriends plan. My first attempt was great i went in and the sales rep James was awesome. I needed a phone asap and the one i wanted wasn’t in until the next day. So he lent me a phone. The following day i contacted the store and came in for the new phone. When i walked up to the sales associate Teresa everything changed. The first thing that she told me was that i had to buy a bundle pack of accessories to get my new phone. I told her «no thank you» She then repeated herself as if this was not debatable. I told her to show me where it states that this is true. Teresa then gave me a copy of a flyer advertising a promotion about a discount. This not only puzzled me but pissed me off. I then asked to speak to a manager but when she went to get them she came back alone. She said that since i was upset that they would wave this for me. I told her that you cant waive something that never was policy. By this point i was fit to toss the loaner phone and walk away. For those who ever encounter this person her rep number is 2 508 034.
This type of lying should be grounds for termination. So if any of you end up needed a phone from t. mobile go to any other location and stay away from this store. btw t. mobile has yet to return my phone calls

Wow I just love this t-​mobile!!! They are so helpful! I came in to get the S 5 that they have for $ 0 down when ever other carrier has it for $ 200 or more.
I went to the kiosk and they were extremely tech savey and showed me everything my new phone can do that my old one didn’t. Took extra time with me to set up my Gmail! On top of that they transferred my photos and contacts!!! I didn’t feel rushed or being sold to.
Also they hooked me up with the best plan! I get unlimited calls, text, data, international roaming, iPad with 4gb data, insurance that let’s me upgrade whenever I want! And a new Samsung S 5 when I was paying twice that before!

I HATE THIS LOCATION!
I’m sitting in my car writing this review… cause I’m THAT piss so this will be quick.
This is the location I signed up with for tmobile. Before signing any contract the salesmen are nice and informative… *we can do anything for you*
But can you say GREEDY OLD CAR SALESMAN PERSONALITY!!!
Cause once everything is done and you’ve signed & paid… Everything you ask for is replied with… *there’s nothing I can do to help you with that* Yes Carlos I’m taking about you!
And in the past with ATT they always let me pick my # but here they said I can only pick my area code… wtf… so I kept my old #…
OMGGGGGGGGGGGG!!! Since I’m not on contract with tmobile I’m seeing this relationship end pretty soon.
Furthermore they don’t carry any 32gb for the iphones in the store… so you have to pay for shipping. And when I bought by phone the shipping date was like in two weeks so I had to PAY MORE to rush order it. Any money I could have saved WENT TO ALL THESE DAMN HIDDEN FEES!
Carlos lied to me and said tmobile doesn’t keep 32gb iphone 5s in store at ANY locations. Sounds more like he was trying to seize commission on my account. *ahem* The Irvine location says otherwise…
… and here’s the cherry on top!!!
My cousin bought me a $ 50 refill as a birthday gift and the gift card clearly says «use for a monthly plan or pay as you go» … But… I think the name is Usman said I can use it to pay. And said he can open a new line for me. I already have your services!!! WHY WOULD I NEED A PAY AS YOU GO LINE FOR ONE MONTH!!!
Ughhhhh … running back in to talk to a manager now that I’m angry writing this up!!!
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Ahh yes. their manager Michael is unable to help me either. jeez !!! there’s nothing they can do? Wtf!
Time to call corporate … and write to BBB
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Okay no more writing to BBB. Corporate took care of it… I just want to include… If Michael really couldn’t help me he could have just said sorry and offered me the customer care number. But I had to personally ask for the number!!! So yeah… I’m never coming back to this particular location!!!

Amazing staff welcoming friendly I always come in and they solve all my issues, I always pleasurable experience going into that store :)

This place is horrible ! Horrible service slow ass workers taking their sweet as time. Looking like they don’t want to work then why the fuck are you even working pathetic employees. Not enough workers make everyone wait with a waiting list. I’ve never had to wait for AT&T.