Custom Concepts

Got my 2015.5 Volvo S60 tinted here a while back. Amazing service, and the guy who tinted my windows was an overall nice guy. Would get more cars done here.
My only issue is the location; If your car is lowered or below the average height of a sedan, you WILL scrape coming into the garage.

Just picked up my 2015 Toyota Camry and immediately brought it over to Darelle. I don’t even think I had 200 miles on it before I brought it to his shop. (That’s trust!) He did my Audi a few years back and did a fantastic job so I knew it was in great hands. Did 20% all around and it looks incredible. Highly recommend!

I brought my car to Custom Concepts about a year ago and I must say that I was absolutely satisfied with my car. Custom Concepts offers professional quality and five star work. I wouldn’t recommend going anywhere else for window tinting. Darelle’s the MAN!

I’ve been dealing with Darelle for about 13 years from when I had my first car to different phases of opening and growing a business. He has done design work, to tinting and lettering of trucks and trailers for me. He is very professional and does outstanding work in a timely manner. I would highly recommend him to take care of your tinting or graphic work.

The most important thing to know about this «shop,» which is basically just some guy named Darrelle in a garage, is that he does terrible work, refuses to stand by his work, refuses to remove botched tint jobs, and refuses to offer refunds.
Let me start by saying that I’ve gotten tints done multiple times, for multiple cars I’ve been fortunate to own, and at different shops because I’ve moved around a bit. Never in my life have I encountered such unprofessional service.
It all started when I dropped of my car at 9 am. He tells me the car will be ready by end of day, 5 pm. At almost 7 pm I get a call from him, he’s rambling, telling me he couldn’t get to my car, asking if I could pick it up the next day at 10am. I say fine, but at this point I’m annoyed because I have to be at work by 9:30.
The next day buddy gives me a ride to work, and I just figure I’ll pick it up at 5 pm. Then I get a call from him at 11 am, telling me that my car was «challenging» and that he has to «redo the tints» because he kept «messing it up» and he wanted to «get it right.» At this point, alarms start going off. What tint guy is going to be challenged by a normal as all hell 5 door Volkswagen hatchback? Isn’t that like bread and butter for a tint guy? But I tell him that’s fine, I’ll pick it up at 5.
As soon as I roll up at 5 to pick up my car, I see it from 4 feet away. Bubbles, bubbles everywhere. I get out and start inspecting. Literally every window has really bad bubbling. I know this happens after tints, so I pay the guy, take my car and decide to give it a few days so it can settle.
One week later, and tiny little bubbles are still everywhere. When I inspect it more closely I just find specs of friggin dust and *dog hair* inside the bubbles. Did I mention the guy keeps his *dog* at the shop? I start going over the tints more closely. Not one, but two windows’ tints aren’t even cut to the right size. One window literally has a quarter inch on the right side that isn’t covered by tint. The other window is missing tint on the top quarter inch. WTF, Darrelle. You literally had one job.
So I bring the car to him to check it out. The dude immediately gets defensive. He literally says, «Every once and a while I’ll get a customer like you. A perfectionist.» Seriously dude? Not wanting a quarter inch gap in my tints is being a perfectionist? Maybe you need to revise what you think is an acceptable tint job. He also insults me by asking me if I’ve ever gotten tints before. Really? How about you fix your garbage tinting practices rather than insulting your customer’s intelligence?
He tries to fix it on the spot, and starts using that tinting squeegee, *dry* and proceeds to scratch up the tints some more. Great, now the crap tint job has scratches all over it too. He tells me to give it another week.
I’m fuming at this point. After another week, I call him up. I tell him I want him to take off the tints, and I tell him I want a refund. I no longer have any faith in this guy’s ability to do even a subpar, mediocre quality job, which at this point I would accept over Darelle’s terribleness.
Turns out Darrelle has a convenient «NO REFUND» policy. He tells me this is my problem, and that it was my fault for not noticing the sign he supposedly has hanging up on a wall in his shop. He literally starts yelling at me over the phone, while I calmly tell him that he should stand by his work and treat customers with some respect.
Darrelle, how about you stand by your work and try just a little bit to keep a customer happy. Must me very convenient to do such terrible work and also have a no refund policy.
Now I’m stuck with a crap tint job, and every other shop I’m calling is telling me it’ll be another $ 100 to $ 250 to remove the crap tint job. Also, every other shop I’ve called is shocked this guy won’t give me a refund. Now I’m out of $ 190, and will have to pay $ 100 to have them remove, and another $ 250 to have them redone.
Thanks a lot, Darrelle. Thanks a lot.
Oh, one more thing: I’m pretty sure all his other online reviews are written by himself or his friend.