Tires Plus

Needed an oil change and had a low tire and checked the Tires Plus website. It told me my total for said service would be $ 37.51. They also had a printable coupon for $ 10 off any oil change.
I printed out everything and brought it in with me. I told the gentleman at the counter i had a coupon prior to the service. He said that, that was okay. Then the manager, Tim came out and said that he wouldn’t honor it. He said that was an «online thing and he doesn’t honor those.» I told him that i printed it off of the Tires Plus website.
I threatened to write up a BBB report and he said, «okay we’ll honor it this time.» I thanked him and told him that. ‘i was just trying to get an oil change’.
My truck took about an hour. I paid and they handed me the keys. I got in my truck and my low tire light was still on. I looked at my inspection report and it said, «customer waived inspection.»
Evidently, me telling them i ‘just want an oil change’ means that i don’t want my other fluids topped off or anything checked. Now i’m not even sure they even changed the oil.
Won’t be back. If i were you, i wouldn’t either… especially after reading everyone else’s experiences.

finally wrote to Tire Plus from posting on my review. Received an email from the corporate complaint line that said a regional manager would call. I received the call this morning, spoke to the manager about my experience. As expected, he did apologize and stated that they should have helped me that night. I agreed. Just because it would have been a minimal sale of $ 20 or so dollars, the future sale of $ 800 plus is what was a stake. Still probably wont go back since I have multiple choices for tires. Unfortunately, they had their chance that night to gain a customer but a decision by the person working the counter cost them that chance. Although I do appreciate the apology, it is almost required to do at that point by the manage, I WILL NOT GO BACK TO THIS TIRE PLUS.

I arrived a day early for my appointment because my tire just couldn’t hold air any longer. They were able to get me in and recommended a more economical tire than I had originally planned to purchase. The worked quickly to get me in and out and were very friendly and accommodating. I highly recommend them.

One huge advantage to them, they are evidently the only place to get a new tire on a Sunday; so they can treat you as they wish. Oh joy.
I personally believe that the technician (Jake) needs glasses or an eye exam — and manners. I greatly enjoyed being yelled at for parking a car in front of their bay & blocking access to it, especially since the driver of the vehicle was still behind the wheel & very clearly not me. I guess it’s better that he yelled at me & not at the elderly person actually driving it…
They are clearly a frustrated lot, not what I would call professional. I don’t give a damn how frustrated you are, is still important to treat your customers with respect.
It seems as though they were competent in getting a new tire on the car. The guy at the front counter was professional & pleasant.
Due to the service techs, I do not recommend this place at all unless you have no other choice (and if you can, drive to another city).

I usually do not have good luck at auto places. I had taken my last car (Acura TL-​Type S) to several dealerships and it would leave in worse shape than when I brought it in. I gave up on dealerships and decided to just try Tires Plus. I was pleasantly surprised. They did good fast work and I didn’t have to go back and right wrongs like I had to do several times with dealerships.

Hate to say it but I’ve been steady at this location and I believe I’ve gotten fleeced on a couple occasions. For my 6 year old compact car, a bulge appeared on a newly replaced tire that I paid the extra warranty $ for ($ 20 per tire I believe). They claimed that they would replace the deformed tire at no extra cost to me, but the opposite tire required to be changed out at the same time, but I would have to pay for that. To me, this should have been covered under the warranty also.
The second fleecing came at 120k miles when I had the shocks replaced due to some minor cupping found on rear tires. (to the tune of $ 850 to replace 2 tires, 2 shocks, and a 4wheel alignment) OK, the car is getting a little old, I guess that is about right for this work. Forward 8 months and 18k later, I now live 3 hours away, I take my car in to a DEALER to investigate why my tires are terribly cupped, and they explain the shocks are blown and to take it back to where I had recently purchased them. So on my next trip back to town 2 weeks later, I take the car back to a tires plus and they say the shocks are blown «due to abuse». What? How do you abuse shocks in a less than 2500 lb compact car in well less than 18k miles? Did they put bicycle shocks on there? Did they install previously blown shocks? Needless to say, they did not honor any kind of warranty and I foolishly shelled out another $ 750 for 2 new tires and 2 new shocks. At least I got a verbal commitment from the mechanic that «you should be good now». But I will take that with a grain of salt.