Firestone Complete Auto Care

update since my review ¹²⁄₂₃. I’m a fan again. I will say there’s no excuse for not fixing my truck right the first time, BUT, I am very pleased with the response I received from Firestone and they’ve made it right. Brian, the Manager, had me bring my truck in today and in about an hour I was leaving with the truck running like a champ. He gave me his apologies and I believe he was sincere. Like I said in the first review, I had never had a problem there before and have always been pleased with the work. What ever happened or didn’t happen the last time I took it in was probably a fluke and I’m happy again.

I’ve been coming here for about 2 years for oil changes. They are always friendly, but this is the only reason they are getting 2 stars. The last few times I came in, I was very disappointed.
My most recent experience: About a week ago, I spent 4 ½ hours in the waiting area for an oil change & 2 new tires. Sometimes they are busy and you have to wait, but this was excessive. After a couple hours I asked how much longer and was told they had to get my tires from another store & they had just arrived. I had an appointment from earlier that morning in which I told them the tires that I needed. Couldn’t they have been transferred over then? After all this, I went home & a few days later noticed that my new tires looked flat. I filled them up twice that week & decided I should get it checked out before heading out of town for Thanksgiving. So now I’m back in the waiting area again. I called yesterday & made another appointment and was just told that it will be another hour & a half. Something was not done correctly on their part. I think because of this, I should get in right away. They need to stop overbooking their appointments or tell the walk-​ins that they are too full. I guess it’s time to find a new place for oil changes.

Honest, friendly and quick. I called ahead for an oil change because I know they can be quite busy (good sign). Nice guy set me up quickly and told me to check their site because there was a coupon for $ 10 off. Things like that seem rare today. He printed me off my bill before they started because he wanted me to see the cost and breakdown and to make sure I was ok with it. Obviously, I didn’t have to pay until the end. These guys impressed me every step of the way. Normally I’m on guard when dealing with auto shops and all their BS. This was like a breath of fresh air.
I will definitely be returning for any work my car might need and I recommend anyone in the QC to check them out.

My family has been coming here for over 20 years. I even drive down from Chicago when I need major service done as I know I won’t get ripped off or have unnecessary services performed. I’ve never had any issues here and the staff is super friendly. I love the 6 month no interest option with their credit card, and they give you a 5% discount with the card as well. It’s in a great location as I usually walk over to the mall while I’m waiting for my car. They are really great about communicating to you as well, and getting approval on any issues they uncover before they fix them.