Buy Buy Baby

Great products and even better service! I have been expecting our first child and know very little about baby products. It can be overwhelming choosing what gadgets you need for your little one. One of the managers Jeremy provides great customer service! Brad Kendall is an amazing sales representative! He is very patient and has provided my husband and I with extensive information from strollers to pack and plays to swings. The vast knowledge he has on a wide variety of products is both impressive and appreciated!

I could not believe the horrible customer service at BBB today! I went in to look at car seats and ask questions about the one I bought from them last month. The guy was not knowledgable and with something so important, these people need to know what they are talking about. After 40 minutes wasted trying to get the car seat that I wanted, he went to the back to look for it, I left. I also was waiting at the front counter for help to purchase a few items, and the employee was fussing with trying to put a form into the register instead of helping the customers. I told her I was in a hurry and she still didn’t help me. She called for someone else to come up and help, and no one came, so I finally left without getting my items and 40 minutes wasted! I will not be going back!

I can’t say enough positive things about this store and its employees. Well stocked and knowledgeable employees makes things so much easier. I’m a new dad and I appreciate the time and efforts. Jeremy is amazing… He helped me from strollers to car seats to play mats.
During my last visit, there was mystery child turd that was in the middle of the aisle. I literally cracked up laughing when I saw it. It was cleaned up fairly quickly.
Great place, great shopping experience. Thank you

Strictly on strollers available in store. They need to provide a few more samples of double strollers to try! I was hoping to see very common double strollers like the Britax b-​agile or City Select, but to no avail.

This is a great store with most things you can find online. The benefit to shopping here is that you can use 20% off coupons for your purchases (either Bed Bath and Beyond coupons or Buy buy Baby, both work).
The real reason I am giving this place 5 stars is the staff. They are helpful and incredibly knowledgable! They do not pressure you to buy anything, but rather just answer your questions well and supply useful information.
Great store!

My first time here and I was impressed. The store is HUGE! Friendly staff! Went in to registered, and I was very happy with everything. From the lady helping me and guiding me to what I need to do since this was my first time. I registered at the beginning of February and my due date was April.
After delivering my baby and had everything set up. 3 months after, the baby and I were able to go into town. She had her shots and I was ready to buy some things she needed. Went back to all the coupons and all the others things Buy Buy Baby gave me (in my little bag). ALL of the coupons and everything they have given me was expired! I couldn’t use any of it and the girl wouldn’t help me. I was upset and haven’t been back.
Good luck in registering. Double check you coupons. You’ll be needed it.

The store is clean, organized and full of helpful employees. They have unique products that you can’t find at other stores and they also have more natural parenting friendly options than other stores. The only thing I was not a fan of was their baby registry process. It made my husband and I feel like we were being interrogated. I’m not sure if it was the excessive amount of questions they asked us, or if it was the specific lady that was helping us. The whole process just felt kind of odd. It’s also a little silly that they won’t take expired coupons when Bed Bath and Beyond will. They need to pick a company policy and stick with it.

I find it funny how you can walk into Buy Buy Baby & immediately know that it’s owned by Bed, Bath, & Beyond. They both have the same exact feel, though they sell completely different things.
My wife and I came here looking for a baby shower gift. I can’t tell you how many times employees assumed we were shopping for us. My wife’s not pregnant. Not even close. She said it made her feel fat. I get that in a specialty store like this it’s an excusable mistake, but at the same time I can understand why my wife wouldn’t’ve had the best experience shopping there. It made me feel bad.
We also found out that while they do accept B, B&B coupons, they do not accept expired ones. Keep those for later.

We came in to buy a car seat for my daughter but were bummed that the color we were looking for was not available. Luckily a very nice young man named Garreth (sp?) came to our rescue. He helped us place an online order and get the item we want shipped directly to the store free of charge. We even got to use our savings coupon :). We were so excited that we got what we wanted after all.
Garreth was very professional and polite which made our shopping experience very pleasant one. He has truly blown us away with his «going the extra mile» attitude and assistance. You don’t see that too often these days.
We will be coming back to this store that is for certain. Great customer service. Kudos and a big Thanks.

Best Store Ever and BEST SERVICE ever! I swear this location and the way the run things reminds me of shopping at Nordstrom! They are very personable, extremely knowledgable and always go out of their way to help me. I shop here all the time and all their employees are truly the BEST at what they do! I hope they continue to hire the best people possible.
Love how the location has a nursing room and it’s stocked! It’s so convenient.

We purchased our crib and accessories from here a few months back. The service was great because the staff was knowledgeable and willing to answer many questions. We simply expect that — and that is why we chose to spend over $ 700 here.
We went back to look at strollers and car seats and again expecting great service. What we received was exemplary service, specifically from Ted — who merchandises and manages that department. It was actually on our third trip to that department that we purchased. The first and second trips were for research. Each visit, Ted took the time to listen to our financial needs and understanding that we don’t want to make another stroller purchase, due to poor craftsmanship. Different stroller brands really are different in terms of quality. He explained the differences using key points rather than boring us with explanation. He’s clearly up on his education and current models.
Again, I wish to reiterate how excellent his service was due to his patience; listening to our needs; and matching us up with the right equipment. We’ve read many reviews online and what he said brought it all to life. Ted «thinks» and this is the kind of employee that makes a great difference for new parents in this daunting world of baby «stuff». Go see Ted.
In addition, all the staff seem happy and willing to help. Nice job Buy Buy baby.

The best customer service!!! Everyone is nice and very knowledgeable. Love love love coming back Paul is wonderful

Such a far cry from the ToysRus next door… my husband and I went in there first to check out cribs and were quickly alienated by their treatment of my service dog (three employees approached us after we heard the call go out over the radio and it was embarrassing and unprofessional). We quickly decided to blow them off and walk over to this BuyBuy Baby. I think I heard a choir of angels singing when we walked into this organized, stocked and clean store, not to mention the smiles and greetings we received versus the grimaces and rude comments over at the other dump. Their selection is HUGE! Everything is fairly priced, did I mention organized? and I seriously couldn’t get over the friendliness of the staff. Thank you, BuyBuy Baby, for making our experience shopping for our first baby an absolute joy.

I LOVE this store! I am pregnant with my third and bringing my two toddler boys here is amazing! Their staff is fantastic and so helpful. Ted went over and above helping me order an attachment for my stroller. I love that we finally have a much better alternative to Babies R Us which has been an awful shopping experience for years.

Being a mom-​to-​be means looking for all the stuff that will prepare me for motherhood! I’ve been slowly researching all the «must haves» and have come to realize that seeing some of the stuff in person is much better. Since my husband works close to this location, we traveled down for a day in the OC.
Instead of wandering around aimlessly, we checked in with the Registry station and got a lot of helpful information. We were given a scanning gun and a little check list and went off on our merry way! One of the reasons why we registered here is because you are able to buy whatever is left over at a discount (some restrictions apply of course) and you are also able to use Bed Bath & Beyond coupons since they’re under the same umbrella. One nice tip we got was to not scan too many clothing items. Their assortment changes frequently so friends and family might have a hard time finding that specific outfit. After we were done, we returned the gun and collected our goodie bag. Inside were a couple samples-​a canister of baby formula (Enfamil brand), breast milk storage bags, «Baby on Board» car sign, coupons…
I feel like the assortment of items as a whole is greater than Babies R Us. The stroller/​car seat section and furniture section was huge in comparison.

BEST baby store! I live about 25 minutes from here and have a Babies R Us literally within walking distance from me but I still choose to make the drive. Prices are cheaper IMO than Babies R Us PLUS they take Bed Bath Beyond coupons (non-​expired) which makes it a great deal. Here’s why they beat out other baby stores:
1) You can always find someone to help you at all times and the staff are always offering help. Customer service here is TOP NOTCH!
2) They have a ton of things in stock and they store is always well kept, clean and well organized. They carry way more items than BRU.
3) If you are buying a gift for someone, they have the best gift wrapping section that includes not only wrapping paper, but bows and various sized gift boxes for your needs!
4) HUGE stroller, carseat, glider and furniture section.
5) Staff is knowledgable, you can ask them for their expert advice.
6) If something is not in stock they will ship to your house for free.
7) They have expectant mom parking!
LOVE this store! I wish they would open more locations and come to Irvine!!!

Best baby store around! I’m willing to drive the 20 – 30 minutes to go to this store for a few reasons:
1) They have the most knowledgeable, helpful staff! Everyone greets you with a smile and asks if you need any help.
2) They have more things in stock than any BRU or the store in Yorba Linda.
3) If they don’t have what you need in store, they will ship it to your home for free!
I really wish I lived closer to this location because I’d make it my number one baby store! Other stores have employees who seem like they could care less about helping you or have no idea what they’re talking about… At this store, I always feel like I can get the help I need. Kudos to the entire staff!

Omg they’re awesome and so helpful with everything. Lots of fun and no one got sick of my 40 billion questions. Spend the day and shop!

If you’re buying a car seat, you must come here and talk to Greg. Greg is amazing and knows everything about car seats … especially which ones get returned a lot and why. He totally showed me things about car seats that I didn’t even think about before and are really important to consider. He didn’t try to aggressively sell me anything or force me into looking at seats out of my budget. His favorite seat was actually less than the seat I originally came in to look at. Wow, just WOW, never expected to have such a good experience and I’m so happy to spend my money with Buy Buy Baby now. Three cheers for Greg the car seat man!

Came here to buy a gift for a baby registry and had an easy and pleasant experience!!!
Arrived half hour before the store closed on a Sat and was afraid to be rushed but was instead warmly welcomed by Pat who also assisted us with printing the registry and explaining how the store was set up.
Items are separated by sections according to the type of item and each area is labeled. The registry follows the order in which the items are placed throughout the store. How convenient!
So in less than half hour, we had found our items, wrapped them and were out the door!
I have seen free giftwrap at the other baby stores but this one had different size boxes, small cards and even ribbon!!!
I only wish there were more around SoCal!