Scratch Bar and Grill

Have given Scratch a couple of tries in the hopes that maybe different servers would make a difference. Unfortunately, none of the wait staff (at any visit) has been good. The staff is rude, barely available to take or bring orders (even when the place is dead), and not at all knowledgeable about the food or drink menu.
And the «bartenders» don’t seem to actually be trained. Tonight I watched a bartender put a straw in a drink to taste it, tasted it, and then put the same straw back in the drink after it had been in her mouth! She also made three of the same martinis, was short on one after pouring, and just topped the last one off with over an inch of mixer and some ice cubes to make it as full as the first two.
Made me glad I had only ordered one of the limited tap beers.

Great experience here and quite stubbled upon it actually. They really could use some more advertising on the exterior. Even my friends that live in the North Loop didn’t know where this place was. There food a great, the chef makes everything fresh, even all the sauces. They have the only happy hour downtown that is from 2PM-​7PM. It’s quite unheard of if you ask me but totally worth it. I’d definitely stop by again if I’m in the area

Well if you have a gluten allergy I would avoid this place. They just removed all of their gluten free items from the menu.

Place is a joke, went before the Kenny Chesney show and they were completely unprepared. Ran out of cash so only could use cards, terrible draft selection and they were out of a ton of very common liquor. Waited over an hour for food that never came. The people running this bar are very over matched.

Had the philly cheese hoagie last night. It was delish! Service was decent. Good happy hour! Would go again!

Management in the front of the house is a joke. The general manager does not support or help his staff one bit, seems more interested in meeting girls than running the bar. Consistently out of product at the bar, changing beer selection to much without any clue what actually tastes good. The food is phenomenal and the only saving grace for this place. Someone noted that this is a black owned business in the Twin Cities not sure what that has to do with running a bar but maybe finding a qualified general manager would be a start to becoming a legitimate bar.

While the bar and grill is still trying to find it’s «sea legs», they would defiantly achieve more gains, by partnering with someone whom knows the restaurant industry from the inside, and not just a patron. Granted, it’s very nice looking spot, the challenges I’ve experienced the several time I’ve gone, continue to sour my desire to return. My experiences to date: 1) Bartenders, not skilled, and are working with a limited or NO product to service the customer. How a bar runs out of cranberry juices, or does not have the items listed on their beverage menu available is not good. 2) In my observed the severs are not supported by the management, as it appeared more important for them to flaunt about verse offering assist with washing glasses, clearing tables, stock, etc. John Taffer may need to visit SBG. 3) What I’ve sample of the food, has been tasty and consistent, running out of a primary offering, chicken wings. Disturbing!
SBG has great potential to attract and maintain, a mature, stable client base, but the adjustment noted above, in my opinion must be addressed.