Jiffy Lube

I’ve been here for 25 minutes in my car in the work on area or whatever and haven’t been greeted or helped. They have given me weird looks and are cursing at each other very uncomfortable for my kids and I. I recommend going somewhere else.

As always. I am greeted with a smile.
The attendant always walk you through the bay, avoiding all the safety hazards, telling you of all the cool things they have while you wait. The waiting room has Chairs, TV, Bathroom, Drinks like Coffee and Tea for free. I’m not sure why they have all these amendments as will not be here that long. A video game machine would be cool though but that’s just me.
Got a mid-​grade oil change. A new Air Filter and a Rain Treatment for my windows for about $ 55.00

For the first time I had a good experience with getting my oil changed. The girl helping me (Trina) was extremely helpful. Definitely recommend this location over the others in the surrounding area.

Pulled up to this place yesterday, and while all three bays were in use, I was the first in line. I was ushered into the waiting area where I had coffee, watched an entire show about vintage cars, read a couple magazines (which were ALL targeted toward men! Hey guys, women get their oil changed too.) after 40 minutes I looked to see if my car was nearing completion… Uh… It was still sitting where I left it! I asked the guy what was going on and he said «we’re just really busy today. I’m really sorry. We should be able to get you started in maybe 10 minutes.» I said «no thank you.» And I left. In the future guys, if someone pulls in for an oil change and you don’t think a single bay will open for another hour, you should say that up front. I had kids to pick up and you guys wasted 40 minutes of my time that I could have been getting other stuff done. I’m giving two stars because at least on the surface the guy was nice. They just aren’t running a quick change shop. At that pace they should offer customers a shuttle home while their oil is getting changed.

stellar group of gentlemen! Daniel and the crew took great care of me. extremely professional and went out of there way to make sure my YJ was ready for the road. highly recommend this location! keep up the great work.

If I could give 0 stars I would. Scammers the old bait and switch with price, got a quote on brakes confirmed when I pulled up, next thing I know when I’m checking out its twice the price quoted. I left. Since it wasn’t a police matter I called the corporation they said they would resolve it. The manager/​owner, continued to call and harass us, threats to have an officer at my door to arrest me, for yada yada… Which they can’t do. Corp. also said not to respond to any of his calls. BTW I did offer to pay the quote before I left and he wouldn’t take the payment. Don’t go here ever. Not for any reason

Not sure what the other reviews are about. Had a great experience. Fun bunch of guys working there. They got me in & out very fast. Great service. Actually had fun bsing with the guys working. Will be back to this location! Also, no pushy up sell on anything!

First off I swore off Jiffy Lube after my last experience in Oregon City but thought I would give them another chance at a location I had better experience with, in the past.
I know the up sale is one of the things we all expect, but this is getting out of control. I had just bought a used car and told them that I was just looking for an oil change. They tried to sell me an engine flush citing that its recommended every other oil change (the dealership said this was BS and its only done if there is contamination in the engine like sludge). They tried to sell me a fuel filter even though its clearly visible on my Subaru and looked very new. They did point out my belts, they need to be replaced I already knew that and had planned to do that myself. They tried to sell me a transmission fluid service statin that its supposed to be done every 15,000 miles (being a former fleet maintenance mechanic I doubted this and the dealer recommended every 30,000). They recommended my air filter that was laying on the table be replaced, it looked fairly new and no where close to needing replaced yet. They told me my radiator cap needed replaced and I needed coolant topped off, then offered to sell me one for 16.99 then cut me a deal for 13.99, they sell for under 10.00 at the local auto parts store. The icing on the cake is when they told me my wiper blades needed to be replaced, I paused then told the pushy salesman that I had just replaced them the night before, then asked sarcastically if they had already worn out overnight.
I am knowledgeable in automotive maintenance and so I go into this from a point of knowing more than the kids changing my oil, but not all are as lucky. I talked to a woman in the waiting room and they had sold her a bunch of unneeded services, I think I seen her bill while checking out and it was over $ 230.00 that’s almost criminal. After all their attempted up sale and failure they did dink me an extra $ 2.00 for having an all wheel drive vehicle. After this my next oil change will be with the Subaru dealership since its only about $ 5.00 more to have them do it.
Avoid Jiffy Lube or go in and stick to a basic oil change and don’t give into their high pressure rip off, I mean sales tactics
PS I also plan to contact the local news people to see if they will run a story on how these guys prey upon people who trust them.

Had fast service the last time I got my oil changed here (beginning of July) but on my way home the sensor in my car came on for low air in my tire. I’ve had some issues with the sensors acting up so I thought nothing of it at the time. The next morning I was getting ready to head out of town and found my tire completely flat. I went to Les Schwab to get the tire fixed and they wouldn’t touch it. They told me the tire pressure monitor was snapped off and allowed air to leak out of the tire and I had to take it to the dealer to get it fixed. $ 215 bill later and Jiffy Lube won’t even return my calls. I’ve contacted the manager at this site on at least 4 different occasions and he keeps telling me his boss above him will get ahold of me and now 6 weeks later we are no closer to a resolution of this matter. Moral of the story: don’t go to Jiffy Lube if you don’t want parts on your car broken with no reimbursement!

Horrible customer service. They take forever to service your vehicle and installed the wrong equipment in my car causing me $ 200 in repairs

On April 6, 2014 went here to get an oil change and was greeted by Damon who was very nice. I always sit my car during my oil changes and have never had a problem at other Jiffy Lubes. Part way through the oil change one of the service guy said to start the car and so my boyfriend started the car. From below, we heard the guy that was actually changing the oil start yelling and cussing because apparently we weren’t supposed to start the car at that point. The guy that had given us the direction to start the car actually left «the scene» to seemingly avoid something that was his fault. He said «start the car» but claims to have said «turn it to accessory but don’t start the car». Regardless, a couple of employees acted like complete jackasses over something that was obviously not on purpose and left (me) the customer feeling threatened. After sometime he was still down in the pit throwing a fit about his shirt. I get that you’re pissed off and your shirt is covered in oil and you’re covered in oil but let it go. Never had a problem at any other Jiffy Lube with «the starting the car thing». Wish I would have gotten the names of the 2 employees that were rude. Oh well. I will never go back to this location AND I WILL NOT STAY IN THE CAR AGAIN.
I could go on and on and on for pages of how unprofessional 2 particular employees behaved. Thankfully Damon was there to be friendly because I was actually getting nervous that the guy from the pit was going to come out if there and do something irrational.
I HAVE TO SAY THAT EVEN WHILE DAMON WAS JUST BEING PROFESSIONAL AND ATTEMPTING TO TELL US «IT’S OKAY», THESE TWO OTHER EMPLOYEES WERE PISSED ABOUT THAT AND MAKING COMMENTS LIKE, «OH ITS OKAY HUH DAMON? IT’S NOT FUCKING OKAY!!»
SO 5 STARS FOR DAMON AND 0 for the others.

Friendly guys and quick service, but the upselling is a little out of control. I came here for a quick oil change, and got one, but not without having to say no to a lot of nonsense first. Between pulling out the engine and cabin air filters just to do a show-​and-​tell about how dirty they are (even when I changed them a month ago), using bad tests to suggest you need a new battery, and pushing insanely overpriced synthetic oil, it’s hard to love a business whose profits are all based on, essentially, lying to customers — trying to scare you into spending more money rather than selling you what you need. It’s always this way at Jiffy Lube, though, I guess — this location isn’t especially bad.

I received the regular oil change for the price of $ 19.99. I haven’t had any problems but they offer recommendations even though they don’t check the fluids. For example they said I needed my coolant flush because I’m passed 90,000 miles but I perform the service myself didn’t check the coolant quality. My recommendation would be to receive a normal oil change and go elsewhere for other maintenance on your vehicle always make sure to get a second opinion to receive the best price as well.
Oil change 4**** alone for «price»

I got my oil changed here about a year ago. As I mentioned in another oil changing post I have a mechanic who I usually see. As he requires an appointment, however, and I often realize at the last second that I need an oil change, I went to this Jiffy Lube on a whim. I, like most, heard the horror stories of the Jiffy Lube but decided to give them a try.
It was a perfectly pleasant experience. The technician had the type of oil on hand that I requested and made sure to inform me it would cost more than the $ 19.99 deal. He continually explained what he was doing and why, and didn’t try to sell me any extra services or products. I actually mentioned to him that I had never been to a Jiffy Lube before because of the negative press, and he replied that he was hoping to create a better image for his store.
I would likely return to this Jiffy Lube if I’m ever in a pinch again!

Went in for the basic $ 19.99. Then he showed me all the extra checks I could get with the $ 49 «Signature» service. So I went for it, but the strange thing is, they only kept the truck in the bay for about 10 minutes total. I was thinking even a basic oil change would have taken at least 10 minutes as well.
When I came to pay, the manager came over and check the paperwork with his employee, and muttered «Too much time on the vehicle.» Shocked, I said, «I paid $ 50 and you’re complaining that 10 minutes is too much time? You trying to squeeze blood out of a turnip?»
That pissed me off, plus the usual trying to upsell: brake fluid drain/​refill, radiator drain/​flush, front differential fluid change, etc, etc. Which of course all I turned down.
So won’t be going there again.

I’ve been to a few Jiffy Lubes throughout the Portland metro area, and the service I’ve gotten from this one over the past couple times I’ve been in has been great!
Experiences at other Jiffy Lubes have me jaded at times. A 19.99 oil change is never just that because they’re always pushing more stuff on you. I went in with a twenty dollar bill to another location and ended up spending over 200. Here though, I’ve had employees that don’t want to cheat me, and they aren’t just going through the employee handbook either. These guys know about cars, and they treat your car as if it was their own.
My latest trip, the employee that helped me told me straight up what he thought I should do and what I could wait on. I spent more than the $ 20 minimum this time around, but I didn’t regret it. I really felt like I was getting good, honest service from the mechanics.
If you go for the signature service, you can stop in anytime between oil changes and get a fill up on fluids and tire pressure.

I’ve had nothing but negative experiences with this Jiffy Lube – which sucks because I used to like Jiffy Lube. The staff there are painfully slow. ALWAYS. They just don’t seem to care about hustling. There was no one in front of me yet it took over 40 minutes for an oil change?
I told the guy I wanted the $ 19.99 service but at check out time he tells me it’s $ 25. I told him no, that’s not what I asked for and he gave me a discount –acting like it was a hardship. Um, I asked for the $ 19.99 service, not the $ 25.
Also, they have since changed their policies, apparently, and don’t include things like topping off wiper fluid. I got half way home when I realized they didn’t fill it I went back. I was told it’s no longer included. Why wasn’t I told before hand?
Such AWFUL service. I will never go back. It’s worth spending the extra money to go somewhere else.

I saw a guy waving a sign $ 19.99 on McLoughlin Blvd working real hard, still, I didn’t like the 2.5 star on Unilocal! I thought to myself, I got all day, if they turn out to be NOT so Jiffy, I will just read my Kindle while waiting.
They were very Jiffy, actually too Jiffy, I didn’t have enough time to start up a draft on the Unilocal app.
Jiffy Lube (this location, not sure about other locations) wasn’t pushy, professional, stinkin’ fast & the price was RIGHT!!!
I asked the manager (NEW MANAGER) about the 2.5 star on Unilocal.He didn’t say mean thing about the previous crew (What a gentleman), I mean he could easily said they sux or something, he said that he wasn’t sure but this Jiffy Lube is under new management and crew.
NOTE: I went with the Jiffy Lube Signature price $ 24.99 (Still much cheaper than the oil change near my house by AT LEAST $ 25).
Yay!!!

I rolled into the McLoughlin location last Friday morning, hoping to have my oil changed and tires checked before a trip to the beach. The three bays were full, so I knew I would have to wait. The fellow who greeted me was courteous enough and I took a seat in the lobby.
What the guys working there DIDN’T know was that I have a friend who operates the #1 Jiffy Lube franchise AND single location right here in Portland OR. I know what is supposed to happen, I know how they generate profit, I know «the deal».
Well, I sat there for about 25 minutes, watching the staff move at what seemed like a less than efficient pace. A young woman with a Dooney Burke bag and a BMW (albeit with a reconstructed title) was hit with a $ 180 estimate, that she truly believed she had to pay to get her car out of the bay.
Another gentleman had his full sized truck in there, and the boys weren’t able to get the tire pressure right — which took them at least twice as long to service that vehicle.
The leader, with his annoying sunglasses (no sun that day son, so what are you hiding), barked at the third man — who is a structural engineer, not some third class citizen — to «come with me». It was so rude, I actually felt offended FOR the customer.
I poked my head in at the 28 minute mark, having had nearly all I could take, and could see that my vehicle hadn’t been touched. I asked if that was actually the case, and I got a smart assed retort about them being SO BUSY. I asked for my keys and went where I should have gone in the first place. SE 33^rd and Sandy. Ask for Jim.

Sometimes I doubt the «jiffy» part, and I’ve probably spent about a day’s worth of hours in the lobby of the Hawthorne location over the years. Kickin’ it in that cramped, stinky little lobby. Jiffy Lubes are all over the place, there are many to choose from, but for some reason I always went to Hawthorne. No longer!
This location, a few miles south on McLoughlin, was tops. It’s bigger, so they can handle more cars at once. Service was straight out of the «how-​to» manual to become Employee Of The Month — really chipper, helpful, and quick. The lobby and bathroom were sparkling and spotless. SPOTLESS. I actually spent most of the short time I was waiting thinking about how filthy my bathroom at home was and making mental notes to pick up a variety of cleaning products on the way home.
The main man servicing my car explained in detail the suggested work my car needed done, but was never pushy about anything, and I was rung up and out of there in no time at all.
Yep, turns out a good lube is just a hopskip out of Portland in Milwaukie.