Digicopy

If I could give zero stars I would. This place has gone down hill with the newest group of employees. They are rude and the last few times I’ve been there it’s been extremely unpleasant. Usually, I go in and give them a flash drive, they print my work, then ask if it is to my satisfaction or not. If it isn’t correct or something messed up they reprint ask again and then we go to check out. After I gave the work printed and in my hands I pay and leave. They had one very pleasant woman working there a few weeks ago. I haven’t seen her since. Maybe she just hasn’t worked since I’ve been back. On average I’m there once a week if not two to three times a week. I’ve had bad experiences but today was the worst. I went in gave them my flash drive and told them what I needed. She immediately charged me for the order before even printing it. I had previously printed this poster at the same size about two weeks ago and was charged $ 14 (because it was printed later than I requested but the receipt said the price before the discount was $ 20) but today I was charged $ 35! Before I could even process the price the woman told me that it’ll print, I should grab it when it’s done and cut it out myself. When I was there two weeks ago they cut it out for me. The print didn’t even fit in the cut station that they provide for you to cut it yourself on and I know they have a larger one that they will use to cut it out for you. I had done test prints earlier in the day and the colors were correct in those but the final print was way off, streaky, and had splotches on it. But my deadline was fast approaching and I couldn’t wait any longer. Frustrated and dissatisfied I left and won’t be going back. I’ve been to the Wausau location and much prefer it. I’d rather drive the extra three hours and give them my business. Much friendlier, and way more helpful. This Digicopy has lost all sense of its customer service values.

We have been working with Digicopy for several years now and are very happy with the consistent high quality product and fantastic customer service! We have ordered everything from multiple copies of thick manuals to large poster prints. Without exception our products have been produced in very high quality and ready on time.
I highly recommend Digicopy to anyone needing great quality print work!
Nice job, Digicopy!
Diane K.

There are some pros and some cons here. I walked in and was plainly ignored for a few minutes. Then a guy came over and I explained I needed some files printed. He asked if I had them and I said no, but I could send them to him. He huffed and walked me over to a computer and started fiddling around and said to email them to some email address. I said ok, and started typing in my phone because it doesn’t take a wizard in 2013 to email things from a phone.
He asked me one question and then said I would need to talk to the production manager and she’d be right with me. While I waited for about 10 minutes, I noticed a guy in a suit sitting at a table in the entry way. On a sales call. This didn’t really strike me until the next day when I came to pick up my order and he was there again. Get the man a desk, people.
So anyway, the production manager was a woman who was supremely helpful and kind and made sure that I was going to be happy with the result before I left. She even promised to have it done by the next day, which they did.
I will say that the price was a little higher than I expected, but solely on account of the production manager was this a good experience. If only those dodos she is apparently working with could take a few lessons from her…

I have received excellent customer service from this location. The woman kindly helped me print a portfolio that I was unfamiliar with doing. I received updates via phone about the order and felt confident that it was in good hands. I loved the focus on customer service, something you’ll never find at a big box