Verizon

This review is for Jeremy who is the best Verizon guy I have ever worked with. After a horrible experience with the downtown San Jose Verizon called click away I was pretty much done with trying to get an upgrade. I called in on the phone Jeremy let me know what they had in stock and made sure everything was ready when I got there. He made the process so quick and easy I was in and out with my new phone in 40 minutes. He was so professional and never pushed anything on me I didn’t want. Unlike the scum at the San Jose store these guys are professionals here and put their customers first. I will come back here for all my Verizon needs including family and friend upgrades. Ask for Jeremy if you want top notch service without being pushed around or pressured into anything.

I had problems with my new phone, and Joshua Sanchez did everything he could to make it work. It took several attempts and calls, but he stuck to it and made it work.
I like this Verizon because the customer service here is awesome and helpful.

Waited 30 minutes to get helped, Joshua assisted us with our transaction heard about our ordeal (please do not go to a authorized retailer especially go wireless off Oakland road). He upgraded two devices based on a pop up promotion they had for the weekend and resolved a few issues all within 20 minutes. Had a few discounts applied and we were so ecstatic about our final stop to just upgrade a phone.

I came here few days ago with my parents because my dad wanted to have his phones swapped.
We walked in right around 11:40am and Leon was there to greet and helped us; he was very quick and friendly, didn’t give us any annoying face because we didn’t purchase anything (trust me, we experienced those a lot). We would definitely come back here and ask for him when we are upgrading our phones next time.
One thing I had to complain is they didn’t offer free wifi, so we had to go over to Starbucks to finish the setup for the phone (didn’t want to do it at home in case something happened).

Long overdue, but it has been on my mind.
5 stars and bonus for Theo!
He went above and beyond. I bought a Surface 3 on 1^st day it came out unlocked and had a hard time to connect to Verizon. I had to come in to Verizon multiple times trying to get it to work. Theo helped me each time and because he knew the situation, he even passed another customer to help me.
Thanks Theo!!!

30 minutes of my Saturday wasted!!!
My husband has to buy a Verizon LG phone for work. We walked into Verizon telling them we just need to buy the phone. We don’t want it to be on service and no contract. The employee at the door told us he thinks they have it but is not 100% sure. He took down our name and told us to wait. There were a few people there before us so we waited until our turn. When we thought that it was our turn, the employee started helping people that came after us. Finally when we were the only one left that’s not being helped, one of the employee came and ask us how he can help. When we told him we want to buy the phone, we were told that they do not sell phone off service. It is fine that this is their policy but they should have told us that before the 30 minutes wait. Also, if you have one employee dedicated to be at the door taking down names and asking what people are here for. That person should be able to tell customer what they can and cannot do. Or at the very least, make sure customers are being helped in the order they come in.
Side note: we took our $ 600 business to Best Buy across the street right afterward. Not only did we get the phone, they even gave us a $ 150 gift card. So thank you Verizon for not selling us the phone.

My boyfriend and I came to this store to switch him over from Sprint. He ended up getting the new iPhone 6 Plus and Katherine helped us with all of our questions and made us feel comfortable. The transition went smooth and didn’t take long, she was sweet and very knowledgeable. Thank you Katherine for making it an easy transition for us, it’s nice to have someone that knows their stuff!

Very rude Sales rep and store manager.
I walked in to check a phone I wanted to buy. They asked for my verizon phone # and when they knew that I have a cooperate account (no sales commission), they said we cannot help you and turned their back and walked away.
I went to AT&T store across the street and got all my questions answered.

In the past I’ve had difficult times with Verizon’s Customer Service. I dealt with Angie Nahe today and she was a slice of Heaven! She not only listened to what I needed, but she found a way to make it work!!! Incredible. After years of having to talk to the supervisor’s supervisor, she told me that Verizon is really making Customer Service a top priority. Based on what I experienced today, this is a whole new Verizon for sure!!! Hats off to whoever made the decision there to empower employees to provide concierge level service. Truly amazing!!!

Thus review is only for the current manager of the store, HIS NAME IS PAUL. And if I could have gave him a negative star I would have. I asked him very politely how much longer the wait was going to be. He said once he had a person available I would be helped. I was confused the store was pretty much empty and I had been waiting a half a hour already. Then one lady was about to help me and he sent her on lunch. WTF I get people need lunches I’m not mad about that but being in retail they should really plan better or shut down for lunch or just tell me that it would be an hour or so before anyone could see me. No instead he says «sorry I have to obey by government laws, I know people don’t need lunches» in a very sarcastic and (excuse my French) B***chy tone. At that point I had had it I was storming out that door then I finally got helped. Idk what it takes to be a manager here but evidently you have to have horrible customer service skills and a crappy attitude, and you got the job. Aren’t managers suppose to be the ones to keep clients, not pitch them an attitude and send them out the door? Version wireless needs to rethink his management position.
Then the nicest lady named Kathryn helped me and SHE is the one that saved me from going to another carriar, that’s right Paul was that god awful I was going to switch my phone service. But back to Kathryn, She is the absolute best. She should be the manager. Thankfully I got her card and never have to deal with that douche bag Paul again.

Thank you Joe for taking care of us. He got is in and out in about an hour or so. I guess it helped that I came on Memorial Day when the store just opened.
After the horrible experience at the Verizon store in Daly City last weekend, this was a welcomed change. I visited this store a couple weeks earlier to inquire about the share everything and edge plans. Joe helped my family that day and remembered us when we came in again yesterday.
Note: This branch is always busy so come early to avoid the wait.

********************* UPDATE REVIEW **********************
The manager name Daniel was ridiculously rude and has absolutely no customer service skills. He asked me: «You don’t listen to me!» WTF
Then without hearing my previous experience, he talked over me, cut me off, and completely disrespected me.
It’s amazed me a guy like him could managed a store like that and if Verizon job is to SCREW customers and try to get more $ out of us, this guy darn sure did his job!
I thought at 1 point, I would moved my corporate account phone # to a personal account. But after this guy attitude, I was totally disgusted. I regretted that I have ever walked in that store.
I don’t wish this upon anyone, especially Unilocalers, but if you got to come here and deal with him! I wish you luck. Please take your business else where!

There payment center has been out of service every time I come here for the last 2 months with all the money vzw makes off its costumers you would the things would work here

These guys are legit.
I think the manager here named Brian helped me through some complicated matters with my phone, and when they couldn’t figure it out that evening, he contacted me the very next morning to let me know the results and everything worked out the way it needed to.
Just a word of caution… DO NOT LEAVE ANYTHING VALUABLE IN YOUR CAR. A customer that got in before I did left his laptop bag out in his back seat and well… when he got back from dealing with the staff at the store, his car had a brand new broken window and one less laptop bag.

Nice little store. Small, but well staffed. They’ve helped me buy a phone twice now. Staff is almost entirely well informed with features and prices.
Today was my second visit; first for my phone then today for my wife’s phone. I’ll be back!

This store only wants to make more money. Please do not fool yourself with their large store. My phone was dead. I have been there waiting for a long time and they told me that I am not eligible for the upgrade. I went to ANOTHER store (in Oakland rd) and they simply show me my Verizon profile which indicates I was eligible for the upgrade: a very good deal to buy a cellphone. In this store they want people to buy devices in full price. They do not even bother themselves to look into your profile and guide you. I am so sorry that they have a good location and a large place, all wasted.

I have found a Verizon store that will have my business going forward! I made an appointment for this past Sunday and my sister, brother and I were all so impressed with the guy that took our appointment — Brian Yee.
Out of all the Verizon people I have met in the past… Brian knew his stuff. He is supposed to be in Sales, but actually helped us save money and my family could not help raving about his customer service to our friends after.
I would never trust meeting with anyone else and my brother and sister feel the same. Brian is legit and just gave us another reason to love and stay with Verizon!

I’ve been here a handful of times to handle simple (in my mind) transactions, and this store did in fact keep them simple.
One time was a while ago… I needed a SIM card for a phone that I had purchased myself off eBay. I was in and out in about 5 minutes… no questions, no hassle, no charge.
Today was my latest visit. This time, I wanted to change my plan. I was greeted immediately upon entering by a woman whose name I did not catch, but she was polite and helpful and got me all set to talk to a rep.
When I met with the rep, Corey, I mentioned I had read about a $ 60 unlimited talk/​text/​2 GB of data per month for folks who are out of contract (or almost) and who have been long time customers (anyone remember GTE before Verizon?). Since I had done my research I knew I fit the criteria, but wasn’t sure if that offer was still valid. He did some quick checking, found that it was valid and that I did qualify, got me all set, and I was on my way. Maximum amount of time in-​store was 10 minutes. Again, no questions, no hassle, no charge, no paperwork to sign, no fuss, no muss. Thanks Corey for probably the easiest transaction I’ve ever had at a phone store!
When I have a need to go to a Verizon store I will almost certainly come to this location… everyone here has been great so far.

Had an awesome experience here about a month ago when I came in to get information about Verizon’s plans and phones.
For the past couple of years I have been using a corporate cell phone and recently decide that I wanted to get my own. I was pretty sure that Verizon was the carrier that I wanted to go with, but I was curious to see what sort of in-​store deals were available to new customers. I knew I wanted a 4G phone, but was debating between the Galaxy 4s and iPhone 5s.
I was helped by Rex, one of the store managers, and he was very helpful and informative. He went over a «hypothetical» plan with me, which was at a great price. Since I was able to get all the information that I needed, I decided to get my new phone that day. The set up and registration process was simple and fast, and Rex was very patient while we sorted through the available options for a new phone number (I admit I was kind of picky).
The whole process took about 30 minutes, and I walked out the door a very happy customer.

worst customer service ever. The sales guys here are straight crooks. Came here to have them check out my bill and investigate why i was charged. The guy Tan was totally unhelpful and brought his manager over who only said «sorry but you’ll just have to call verizon wireless».
well then, why did i drive all the way here? and, this was after two hours of waiting for customer service via phone. do yourself a favor and don’t go to this store. The one in downtown san jose is much better.
p. s. i called customer service and the nice lady on the phone said: they absolutely could’ve fixed it in the store. so. in your face lame-​o milpitas Verizon store, sales rep Tan and his lamer manager.