Michaels

I never would have thought of MICHAEL’S as a framing destination for fine art – but a friend highly recommended this location (near Walmart, in Milpitas), due to the framing skills of department head, MARILYN.
So far, I have taken three works of art to Marilyn (for framing), and she has shown an outstanding level of craftsmanship with each piece. What makes her level of customer service really stand out though, is her ability to truly listen to the customer – and to create a finished product that turns out exactly as the customer imagined.
New-​to-​the-​art-​world customers might find Michael’s custom framing pricing to be a little pricey: but for the quality that Marilyn delivers, you won’t find a better value. Comparable quality custom framing done in, for example, San Francisco, would cost about three to FOUR times more.
As for the store itself: During the holidays, I found it to be a bit unkempt and in need of a straightening. But most recently, in mid-​January, everything looked all cleaned-​up and well-​merchandised. The cashiers up front are friendly – but I haven’t yet noticed anyone working/​helping customers on the salesfloor.
One suggestion I would make to the store manager is to CARRY FRAMED ART. Many artists and lovers-​of-​art shop at Michael’s – so why not have a selection of art on-​hand to sell us?

I’ve been coming to this store whenever I need craft materials. Staff here is helpful and there is a good amount of material here. Their deals are always nice. Lately though, I notice there has been a limitation of certain supplies so I end up finding it online instead.

I love crafting. I was particularly craftier when I was in high school, but I digress. Michaels is always my go to place for arts and craft supplies. Only thing is that it’s a bit pricey but during holidays, you get huge discounts like right now 80% off of Christmas items!
Michaels is located in the ever dying McCarthy Ranch Shopping Area not on the Wal Mart side, but the other side with On the Border and Macaroni Grill. There’s a ton of parking so it should not be an issue.
Inside it’s pretty organized and clean just as long as you know where everything is. I was here for glass jars and labels that you can write chalk on. Well I found the glass jars right away, it’s directly to your right when you enter. Now chalk labels… have no idea. I basically went up and down the aisles until the very last area where stickers were. Aha! there they are. I guess I could’ve just asked a store employee but they’re far and few in between. It would’ve been a last resort if it took me a half hour more.
Overall you can get everything here including frames, clay, paint, jewelry supplies, yarn, fake flowers, baskets galore! Just make sure you find a coupon otherwise you’re spending too much.

If it weren’t for Wal-​Mart, would anyone be going to McCarthy Ranch? All the stores there are empty so you’ll never have to worry about parking and quite frankly, it’s rather depressing. Michaels and that furniture store across the street are probably in the worst shape in this plaza. This Michaels location is tiny compared to other locations so the aisles are naturally cramped with merchandise and people. The employees here are nice but if you have to go to a Michaels, try the ones in San Jose or Fremont.

I love going to Michaels for craft and art supplies, and I don’t mind bringing a coupon or two every time I go. Last night I went with a couple people to buy some Halloween decorations for the house. The supply was somewhat limited, which was a bummer. But the blonde cashier who rang us up was very lovely and funny.

A big thankyou to Danny for helping decorate a wedding basket.
Did not know they have many custom services to help with any project.
Great people, products and creative services. They are 60% or less than most other stores.

It’s sad to say that this plaza is way past its prime. On the bright side, there’s a TON of parking!
Customer service at checkout was fine, the store was mostly empty. There’s a decent amount of stuff on clearance and be sure to check out those signs above each aisle to find what you’re looking for! The brush pens I was looking for were actually located in two different parts of the store. I came home to find that one of the pens was totally dried out so I’ll have to go back for a refund, no fun. Hopefully, the store will be as empty of customers as I always remember and I’ll be helped within a few minutes. The one downside of the store being so empty is that I saw a lot of empty shelf space. In looking for pens, a lot of colors and packages were out of stock and my options were limited.
Remember to go online for savings, they always have coupons for at least 30−40% off an item! :)

I am very crafty and enjoy going to Michael’s just to past time. A few staff members are great and help out if i need it, others don’t really talk at all which is unfortunate.

Staff was friendly but supplies were scarce. The wedding section Was small but I was able to find what I needed.

Awful over the phone customer service!!!
Called today to ask if they had an item in stock that my local Michaels was out of.
I was on hold for over 10 min with the most annoying beeping noise going off.
No one ever came on the phone, I finally hung up.
RIDICULOUS. Why pay to have an phone operator if no one is going to pick up once they transfer your call?
Downright disgusting.

NEVER TAKE A CLASS HERE! The customer service here is appalling. Manager should be fired. I purposefully showed up to their Open House to signed up for their Mixed Media class as they were advertising 50% off on classes if you signed up that day. When I arrived for their class a few weeks later, nobody was there. I waited for about ten minutes, then asked an employee where the instructor was. She called her manager and told me he was «figuring it out». I waited ten more minutes where every employee in the store practically avoided me. Then I finally walked to the front registers, where the manager was mumbling under his breath and trying to call the instructor. He wouldn’t even acknowledge me or look me in the eye. I know he was stressed, but couldn’t he have said «Sorry miss, but I’m trying to find out what went wrong, will you please bear with me?» He kept mumbling under his breath and I said «I’m sorry?», thinking he might finally be saying something to me. Then he stared at me and said sarcastically, «Well, she usually calls to confirm if we have students for that day».
First of all, how is that my problem? Obviously there was a communication issue in between the store and it’s instructors. But I found it immature and unprofessional that the manager was blaming everything on the instructor. The classes are under Michael’s name after all, not to mention I paid for the class and the materials to Michael’s. Quit acting like I’m the one wasting your time.
He gave me a refund, but told me that I will now have to wait for the instructor to call me and schedule a new time, again avoiding responsibility and washing his hands clean of the whole thing.
I HAVE YET TO RECEIVE A CALL FROM THEM. So not only were they unapologetic about wasting my time, they straight up LIED to me.
I’ve taken art classes with their competitor, Joann, before and this is my first experience with a Michael’s class. Obviously I am never taking a class there again, nor am I ever purchasing items from this store again. I am also making sure to spread my unpleasant experience with all my fellow crafters.

Love my craft store! It’s nice they have promotions and coupons. Stocking up on so many little things adds up so quickly! Go here for my baking & crafting needs.

I’ve actually been in this store many times over the year, though my review is based on when my fiancé and I came in here on Monday.
We came to get myself a latch-​hook mat; there were very few on the shelf, which means either they sold a bunch of them or they were not keeping up with stocking the shelves. Anyhow, after perusing around a little and feeling my inner crafter come out, we went to the register for an underwhelming checkout. The cashier offered no greeting or how are you; in the first few seconds as I was putting my latch-​hook mat down on the counter, she said nothing and was looking at her manicured nails in a disinterested manner. I’m giving this rating 3 stars because the product selection is decent, and the cashier did actually take 40% off my purchase, plus give me a 50% off coupon and sign me up for weekly coupons sent to my email. Overall, the place is just decent, average. I’ll still come here in the future because it’s the closest craft store to my house.

I have been to this Michaels multiple times.
I am not sure if it is because its in Milipitas or near tech area, they still have christmas clearance items. Still impressed. I was able to get 3 rolls of red ribbon for valentines day for .50 a roll.
I love going to this Michaels, always clean and organized bigger than the one in Sunnyvale and Cupertino.
But the only catch to coming here is the «funky smell» in the air outside. I have to run from my car to Michaels Doors, so I dont smell that «Milipitas funk».
the Employees are always sweet, i literally walk down a few aisles and someone will always ask if I need help.
* don’t forget to get your mobile coupons for those extra discounts on your arts & crafts*

This Michaels is a lot smaller than my regular one. There aren’t a lot of employees around the store available to answer questions or help you out. I’ll stick to my regular Coleman Michaels thank you!

I don’t come here that often except when it’s a specific need. My usual need is weird sized frames and last night I had to find SIX odd sized frames and get custom matting. While it cost a little, the service was excellent. I got all six frames matted while I waited. They always have courteous staff who are pretty knowledgeable about their inventory and services.
I’ll be back.

I love Michaels, but their customer service is less than stellar. This is the third time the cashier made no attempt to greet, smile, tell me the total, and today, waited with no response while I was having problems with my card. Afterwards, she handed me the receipt, and did not say a word, no «Thank You.» Wow.