The Finish Line

If the rating can go negative, I’ll give them negative. I bought 3 pairs of shoes online, one of them was really uncomfortable. I tried to return it in this store, the staff gave us a terrible attitude. They refused to return because I tried one shoe on!!! The soles were white, according to them, the right shoe had some «evidence» of «worn». Who the hell wears one shoe?! Honestly, I don’t remember if the right shoe was shipped to me like this. The staff was quite rude, feels like I just don’t care I just don’t want to return them for you, what can you do? No one cares about you stupid customer. I read the other reviews, it seems really no one from finish line cares about their customers. If their customer service is always like this, I hope them go out of business soon!

By far the rudest customer experience I’ve ever had in my life due to Alex the ‘manager’. Everyone else has said much of the same already. This walking ego was rude, unhelpful, condescending, and a whole bunch of other negatives that can’t be stated here. Have fun attempting to return or exchange anything without being treated like a criminal here.

Super poor customer service. I won’t say that ALL OF the employees are poor, just one in particular that I encountered the night I went. He didn’t want to help even after I asked for his assistance. No «Hello» (we walked in as he stood directly in front of us). No «Can I help you find anything?» No «Have a goodnight!» as we left the store… you know, the SUPER BASIC skills you NEED to have when working with the public.

I’ve spent around $ 500 here, it’s my go to shoe store since I’m always buying shoes and they always send me $ 20 when I spend $ 200. The employees are really friendly and they always ask if you need any help.

I’m writing to warn you about
. I cancelled an order 2 minutes after making it and was told by their agent it would be confirmed in 2 days by email because their system was down.
But all I got were emails saying the order was on its way! I spoke again to an agent who then said” we can’t guarantee cancellations and that no supervisor was available to talk about the situation! I refused to product and will not pay for it.
Don’t order form these guys! They lie to you and won’t honor their promises!

Made a bet here, after receiving below standard customer service regarding a return, that the Unilocal review for this location would be negative. And here we are, joining a handful of disgruntled Unilocalers, jotting down their frustrations about their experience at this location.
Purchased a pair of shoes online, that unfortunately did not fit. Went to this location as it was near home. Fortunately had the pleasure in being «some what» assisted from what appeared to be their poor excuse of an employee (or possibly a manager) in Florence. Overhearing her the past few customers ahead of in line, she took quite the unpleasant tone with each customer, responding in a very direct and blunt attitude, putting each customer in a very awkward position.
Let alone, here we are at our turn. Nothing short of disrespectful, below standard customer service, I mean would it kill you to incorporate a smile? Customer service goes a long way, most importantly, creates returning customers. This single interaction will now discourage me not to visit this location, but avoiding finish line as a business as a whole.
Florence, good job here…

This place has a few good deals. I only come here if I’m in the area and shop at Great Mall. They have a variety of brand name shoes such as Nike, Under Armor, Jordans, etc. The customer service is great and very helpful. If they don’t carry your size, they can call other locations. If they’re available, they can put it on hold for you.

Beware there were staffs that force customer to buy their waterproof spray after demo! Poorly customer service.

I have been there a couple of times now and found some good deals :)
The girl is enough kind, but one of the asian guy was not that good, he seemed pissed that I unfolded some sweaters… then he preferred joking with some other costumers when I was waiting at the cashier register…
I wish they had more sales for running shoes. Every time the only pairs on sale are size 12 or 13 !!
I will definitely be back to check out the stuff that comes and I hope to find better customer service…

This Finish Line store is pretty cool. It’s definitely not a store that I go to at all but hey. They had some good deals on mens’ shoes. My friend actually picked up a stylish pair of Converses (one that doesn’t look like their traditional sneaker) for only $ 30. What a good deal. The sales associates that work here also rather cordial.

Not a lot of good deals, not a lot of variety, understaffed (friendly though) when there are too many people. Oddest thing is that the cashier executes the transaction the this small phone like machine and she takes us to the children’s section to grab the print out of the reciept… Um werid.

the staff there is very friendly and helpful in assisting me with picking out the basketball shoes.

So, as an update, In July I FINALLY received a check for the refund, but it was the exact amount of the shoes. They kept the amount I paid for tax! Who does that? While I know that it isnt this particular stores fault for this mistake, they are all run by corporate. It was only a few dollars, but I called to give em hell again. I got the check for that 2 months later. In addition, I received some discount coupons. Like Im ever going to shop there again!

Friendly staff. They’re your typical high school /​college freshman friends (the cool ones) serving you. Greeted and was assisted immediately. They gave me my space while I was trying out shoes, and checked on me at the appropriate time.
The short black lady at the register was helpful when I asked to try on A’s hats. Although she handed me an Angels cap, she gave me the stack, so I can conveniently search for myself.
Overall, good customer service. The store has your typical and current popular shoes, but don’t expect to find limited editions. Leave that to real boutique shops.

Urghhh… I have to travel HOW far from my parking spot? And really do I HAVE to walk a mile around this mall… I mean all I’m looking for are running shoes so I can get into shape this summer.
Harharhar…
Of all the sports stores we browsed through, Finish Line had the best customer service. I love shopping with a dab of education on what I’m trying to purchase. Alicia put her training to work, informing me about what makes a running shoe and how to choose the best cushioning to fit my feet. I learned about feet that over and under pronate and the benefits of a thin and thick soul. Alicia didn’t hesitate to work with me for one second even after sending her in and out of the stock room nearly 3 or 4 times. Sadly, I did not purchase shoes here… but I got something better… Knowledge and Knowledge is Power.
Now if I could only take this new superpower to remember where I parked. Meh.

Please do not shop here anymore!!! The only thing that kept me coming back to this place was the store manager. There is something I learned in my business school and that is you can divide a company into two groups, those who know what they are doing and those who don’t know what they are doing. You can then divide those that know what they are doing into those that care about what they are doing and those that don’t care about what they were doing. The Store manager, David, both cared and knew what he was doing. He is gone and now this store sucks just as much as all the other Finish LInes do. When I say sucks, I mean that there is very little shoe selection, the workers don’t seem as motivated, and the new district manager was trying to make me side deals on Jordans (undoubtedly the profits were going straight into his pocket). If you are looking for some ugly cheap shoes made of plastic and you want to deal with hordes of unsupervised pre-​teens running everywhere vandalizing everything. shop here, you’ll love it.

i first have to give a little background before i explain why i gave this store 5 stars. so i order the jordan package on
(horrible decision!) and i see the amount pending on my bank account, so i assume that it had to be in the process of going through. a couple days pass by and i havent received a confirmation letter so i call the customer service line to see what the hold up was. she explains to me that they dont have any in stock and that they are finding another store in the U.S. that can ship it to the finishline wherehouse, and then the wherehouse will ship it to me.
problem #1– why would you sell a product you don’t already have in stock? i was told that
doesn’t even carry physical inventory, that they just take whatever leftover shoes arent sold in the stores. stupid!
so she tells me to wait a couple days while they find a store to provide my size for me. so i’m crazy and i wanted these shoes REALLY BAD and went to newpark cuz its close to my house and i ask a worker for a listing of all the stores throughout the U.S. that carry my size. the list i got had well over 30 stores that had it. and i’m thinking to myself… okay if i can see that there are this many stores with it in stock,
HAS to send it to me.
problem #2– i get a cancellation email saying they can’t find my size anywhere. i called the customer service line and explain to them that i had a list in my hand of over 30 stores that had it. she tells me she can’t do anything about that and it still shows up as unavailable in their system. BS!!!
problem #3– i call a few of the stores on the list MYSELF and see if i can just get it shipped directly to my house. they all say they DONT do phone orders. WTH? also, they told me that they are not allowed to ship shoes to any stores outside of their district.
so anyway, i go to finish line at the great mall and explain my story to one of the guys there who turns out to be the manager. i asked him nicely if he could, in any way, help get them. mind you, this is ONE DAY before christmas eve so i can imagine the insane amount of annoyance i must have caused him! so he takes the list from me and calls a store in washington, and he asks the manager at the store to pull this one favor for him– to UPS over my size to the milpitas store. then the manager tells me that he shouldn’t be doing this because they usually don’t ship to other finish line stores, but that he kinda sorta knew the manager in washington so he asked him to do the favor. he told me i should be thankful that the manager in washington even agreed to ship it over.
and thankful i am because i got them 2 weeks later!
LOOOOOOOOOOONG story short:
this particular finish has EXCELLENT customer service. the manager was very helpful, even during crazy holiday hours!

terrific store!
i just saw a shiny silver Converse at their store yesterday!
what a miracle.
but they do not have my size which is 8 or ²⁄₈ damn.
im sure ill visit nextime to get my size of that shiny silver converse!

The workers are pretty helpful here.
The store gets general releases on dunks.
They have a some what big variety.
They also sell most retro Jordans and you can check out the upcoming shoes releases in the glass display case.