Michael Kors

Walked in just looking around seen signs for 50/​off. I told my husband I think that can’t be. Walked all over the mall before my day was over went back to see my if everything was really 50/​off. I still was like no that can’t be. I asked a sales person if everything was 50 off, she said no sum is 65/​off. Damm I got a 228 bag for less than 100 bucks out the door hubby got it for me. With all the money we saved we went to Olive Garden to celebrate, happy wife makes life so much easier

I went to the store on ⁴⁄₃₀ at 8:55pm (mall closes at 9:00). The sales clerk stops me at the door and says the store is closed. I look in the store and people are still in-​line shopping then look at my watch and she just shrugs her shoulders and pulls close the entrance to the store. I realize that it was very close to closing time– but technically the store was still open. I was really disappointed because I was there to purchase a number of items for a birthday and Mother’s Day. I went to coach and they gladly let in me the store (still not 9:00) and graciously took my money! Due to the customer service I will not shop at Great Mall location and will tells others to shop else where!

Horrible customer service. When you buy stuff from here, it can only return as store credit. The lady doesn’t tell you why it’s only store credit, and when she gave me the store credit card, it is even an used one with PIN number scratched. Worst and very unfriendly!

Ignore all the hate about lack of customer service. Those Unilocalers are pissed about the return policy of only store credit.
I worked at great mall before, the store credit policy was probably to regulate bulk buyers who resell MK items overseas. Anything the bulk buyers doesn’t sell, would simply return it. As a customer I’ve seen returns of 5 – 6 bags and to have $ 1000+ cash refund, which can hurt the company.
Back on topic, customer service is kinda overwhelming as I can’t walk more than 20 steps without an associate asking if I needed help. But when I do needed help, the associates were ready to drop product knowledge.
If you’re buying a watch, I’d suggest that you visit that other watch store, a few stores down, before purchasing. I bought a watch for my girlfriend and was saddened when I saw the exact same watch for a way cheaper price. Remember, store credit only. returns.

We go here to shop all the time and today there was so much people so we understood the line. My mom had to leave me to pay so she gave me cash. When i waited for 15 – 20 mins and got to the register the lady at the counter said that they can only accept cash if i had the exact change. So she had me call my parents then when they were coming she took my cash anyways and gave me change!!! What the hell is that? You embarrassed the customer make the other customers wait longer than you just do it anyways? Policy my ass.

I come here often since I like to be on the lookout for a good sale, but its normally a miss in the service department. Most of the time the employees seem understaffed and stressed. The sales haven’t been really good at lately. I prefer the coach sales much more. I also dislike their return policy. They only offer store credit and won’t acceptable responsibility for damaged items. Luckily I have never had to return anything, but when I am stuck in the long line I always see angry customers leaving because they couldn’t return something.

This store is my happy place. There’s such good deals and they were so helpful finding me the perfect watch. Also have purchased a purse and wallet and still very happy with those. While it can be crowded, I always leave pleased. Usually not returns but they also specially say no returns and it’s on the receipt.

This store is a joke! I wanted to exchange something here w/​o receipt but tags were still on and they wouldn’t even let me get store credit. I talked to a «manager» and even then they just rattled off that they can’t do anything, even when I said it was a GIFT. How am I supposed to have the receipt? I was looking forward to coming here and browsing around, possibly getting something but no. The workers here seem like they couldn’t give 2 shits about a sale. +1 star for cute stuff though.

UPDATE: I went into MK last night and was able to exchange my watch for a new one. (Like I had originally planned the first time after it broke) Wendy, who is the store manager was able to do it for me and it went well as planned. She even resized the watch for me. She also said that if it happens to break again to ask for her and my watch could be exchanged with her again because it is a brand new watch and should not be breaking. If you’re thinking of purchasing a watch from here I would be sure to keep all your tags and your receipt and ask for the store manager because some of the other girls in the store have no idea/​clue what they’re doing when dealing with their merchandise, or even on how to treat customers. Thanks Wendy.

Horrible shopping experience. went and bought a bag at this location thinking that I should get a little better deal since it claims itself to be an outlet. After few hours from purchasing the bag, I went online and found out that at Nordstrom, the same exact model and color was marked down 25% off, so I went to return the bag to purchase the same one at Nordstrom. Little did I know they don’t do refunds! What kind of business is this? Ok, if you have such a specific policy, you should at least have your customers know about that at the time of purchase. When I said that, what they said was «Oh, here’s sign at the register about our return policy.» That so-​called sign was tiny thing, not something that you could easily spot it’s there. Another thing they mentioned was that their return policy is on the back of the receipt. But hello, when you get your receipt, it’s already too late to do anything. There should be a huge sign or all the employees should have their customer aware of this very unusual return policy. I swore myself never to return to this specific location.

No return policy at this outlet store! Be aware people on what you buy and how much you spend. Everyone here is saying they should inform us when buying that it is no return policy!

Probably one of the worst customer service ever here. I know it’s an outlet store but these girls are unprofessional and uneducated on their product. I rather pay full price at a regular concept store than to be treated with such lack of customer service than I did at this store. Messy and scattered and girls doesn’t even know what their material is made out of. Disappointing to spend $ 300+ here and to get over 10 girls not knowing their product or their own policy. Great prices in the items, bad service. The only thing that was great about this store is the asian guy (thai?) that welcomed me in with a genuine smile. Won’t be shopping here again, rather give my money and commission to girls who know the brand inside and out.

I visit here almost every weekend recently. A lot of buyers and always crowded, especially for recent promotion. Sometimes you can not find what you had seen last weekend. But luckily, Jerel is there.
I got extremely great customer service from Jerel. She is smart and very helpful. She really knows what they have in store, the prices (without checking the system) and where they are (without checking the system, AGAIN). I’ve been other Michael Kors outlets stores, but never got comparable service. She helped me find everything I need and wrapped them in a proper way.
Every time when you step in Michael Kors outlet in the Great Mall, find Jerel. You will never be disappointed for her service!

Wasn’t made aware of the no return policy at the time of purchase (exchanges or store credit only)! Went in at lunch and decided just to purchase a purse since I didn’t have much time. Had I known the policy I would have NOT purchased it. For me, the return policy on the back of the receipt is too late because purchase is already complete. And the signs near register are very small print. You’d have to go out of your way to read it.
All I got were several «sorry» from the associate and that since a manger rang me up, he «should» have told me. They really need to be up front and add obvious signage if they want to improve their customer service.

Went to Michael Kors with my friend after work and the store was kind of busy, and saw the girls on the floor just kind of standing around, and just asking everyone if they needed help.
While looking around, I had a great customer service from Tai. He helped us out getting the right price for the bag my friend got, and he was really polite and asked if we needed more help or not. And he even went to the back just to get new wrapped purses for us. He was awesome, I think he deserves a raise. He was great.
He has a great attitude towards his customers, if he’s not sure on something he will ask his manager and let us know as well. Overall, I think I’d go back to him If I ever go back to Michael Kors again at Great Mall.
Thank you Tai for your excellency, it was great. Hope to see you again next time when I go to shop there.

Wow the stock guy must hate his job and the manager. Came here on thurs. April 23 7pm. Trying to find 5 purses for mothers days. Found all of them except one. I approached the register and there was a women there with a clip board asking the guy if he took a break, he said no. I know the women saw us but she continued to ignore us looking at the clip board with me standing there. I waited but no help then the guy came around the corner and said excuse me so I can move. In my mind I was like wtf! The manager continue to stare at her clipboard. Daym didn’t know the clip board was so difficult to read breaks and sales! Anyways worst service on management but the girls on floor was helpful. I ended up leaving and bought the purses online.

Thank goodness i didn’t experience what other mk shopper had i walked in the store today around one hour before they close and pick out a bag i wanted but couldn’t make up my mind what color purse i wanted but i ended up getting the brown tote bag and a white wristlet everything was good the lady who rang me up was nice.

This review is for the employee with the name Tai or he goes by Andy
We initially talked to him about buying a tote bag. We were very indecisive. He helped us compare the differences between different types of bags (which I never knew there was such) Spent 20mis with us.
We left without buying but later on we made up my mind to come back.
Unfortunately Tai was on lunch. we had waited in the dang line for so long already and were exhausted, so we decided to let another girl help us (Kind of an easy sale for her)
Tai came back from his lunch and first thing he said to us was
«Oh my Gosh I am excited for you. You are getting a new purse. Let me get you a bag «– This is when we were stunned .
We all work in sales and we all go thru all those competitions and commission crap, but the way Tai handled the situation really showed us how he professional he was.
Doesn’t matter if it was his sales or not, He was just excited that a customer just bought something @the brand he works for. We feel like that kind of work ethics should be recognized. So we did, on Unilocal

Zero stars for customer service.
I came in here and saw what I came in for within a minute, so i just went straight to the register. Worst customer service ever from associate 111 684. Really hope thats her number because that is the one that’s on my receipt. She’s big with huge curly hair… and whole lot of attitude. First off, you shouldn’t be talking shit about your co workers during a transaction in front of your customers. Second it’s not okay to give attitude for answering questions to a customer.
Dont even ask for a box cause they’d give you attitude for that too. Oh and let’s not forget to mention that i asked for a box… and she gives me just the bottom of it.

Why this store needs soo many employees standing around is beyond me.
They customer service was mediocre for the amount of employees in the store. The majority of the time they were just standing around talking to each other rather than helping their customers.
I came to exchange a purse after the strap had broken after only two months of purchasing it. The girl who helped me was polite, but the guy hovering behind her shoulders telling her that I could only exchange and not get store credit was a #&@#$. You get the idea. Why can’t I get store credit for an item that is no longer being sold because of a manufacturer’s defect? Hmm. Aside from that, he kept telling me that they were basically doing me a favor by letting me exchange for anything in the store.
Weeeell, why am I being limited to choose what I want to exchange my item for? There was an item defect, and the item is no longer being sold. what else am I supposed to do?
i told them I wanted to hang on to my purse and check other stores and see what else I could do. He basically rolled his eyes at me and told me that if I come back again I might not be able to get an exchange.
Uhm, whatever. 1 star is being generous.