Gamestop

Bad customer service and poor management. There were a lot of people in the store and there’s only three employees, one at the cashier with a long line of customers waiting to pay, one going in and out the floor stocking more items and one chatting/​flirting with two women who didn’t even buy anything. When i finally got the attention of one employee and asked if he can help me he replied «maybe». One of the worst gamestops I’ve been to!

It’s a cookie cutter game stop simple as that nothing more or special. What makes your buying experience different is the employees that work at the certain location. At this location they have a little white female that works their. F*&K YOU, you stupid little cunt bitch. Learn some fucking manners you rude fucking cunt. The only reason I didn’t rip your head off at the register is because my kid was their.

Been in 3 times over a month and received the best customer service each time from Earl! I will get ally kids video games from Thai location

Welcome to the video game zoo. Or at least that’s what it feels like.
I used to play a lot of video games, but growing up into an adult has made it very hard for me to find time to play video games. Still, I do enjoy a new one here and there. This location was once much smaller, but they have now expanded and are a bit on the bigger side.
Despite it being bigger, there is still a ton of people here and you might find yourself having a hard time moving around. They don’t have many employees so forget about being helped while you’re looking around. Also, when you do buy something they really push you to pre-​order another game. I’m truly tired of having to hear the whole pre-​order monologue every single time I come here. I’d prefer it if they turned the complete opposite direction of me and talked to the wall. Now, that would be entertaining.
Still, with video game stores on the endangered list, I often have to come here looking for an older came. I really don’t have much of a choice.

I rarely give out 5 star reviews especially at a place like GameStop. But I felt like this SPECIFIC GameStop deserved a 5 star because of 1 employee. Specifically Allen. I’m not sure what his last name was but he is the nicest employee I have met. He is passionate about what he does and you can tell he loves his job. I came in to return 2 preowned games and for another game + a new headset. I told him I was wanting to upgrade my Playstation Golds and he went above and beyond to make sure I got something I wanted and also insured that if I didn’t like them I could return them.
Thanks Allen!

I had a really good experience my first time here. I had a complicated transaction that involved an exchange, warranties, and a rebate that I didn’t want handled over the phone. Ryan (I think that’s his name) helped me do everything and even got me an upgrade! There was a lingering question that he didn’t know the answer to so I left my contact information with him to follow up. He called me the next morning. I am amazed at the service I received from a store at the mall.

This may go for all the gamestops I have been to but I always have great customer service from the workers here. They always can answer any question I have, give me information about upcoming events and release days, and also help me find games that I’m looking for. The store definitely deserves a bigger store space to hold all that they have there!

I experienced, Very bad customer service. I asked an employee a question. I got the look of «what the f– do you want?» And «I hate my job». No warm and fuzzy feeling here. He didn’t even give me a verbal answer, just a nod and a the look of death.

Great staff! Josh and Ken are the associates that helped me and my brother out. They are very knowledgeable about gaming. I came in to trade in my PS3 for a PS4 when they had a promotion and with no problem with my system it was quick and painless. I appreciated their help so much that when I bought a second PS4 I made sure that they received my bussiness even though I live on the other side of town. I do recommend this location for all of your gaming needs

Worst customer service ever! Am I really waiting in line for 20 minutes so the front people can sweet talk their customers? Where is your other employer? Oh yeah… standing by the games ignoring the long anticipated line that’s obviously there. You guys need some work.

This particular Game Stop is busier than most with only two employees working on a Saturday evening. Jarod was the person who rang us up and he was extremely helpful. He explained the two different memberships they have available and despite how busy it was, he took his time with us and we didn’t feel rushed. He explained their policies in a short, concise way and I discovered things that I didn’t know before.

The employees at this store are slow earl and his buddy were takeing forever one was testing a video game system &earl was selling a customer on paying more at this rate i would have gotten to the front of the line by 9:00 an hour after i got in line gamestop either fire these slow people of hire a 3 person to get the line moveing. i finally put the game down I was going to buy they lost $ 22

I’ve got to say the same thing that most one star review is have said this gamestop is very poor on customer service I stopped in one day and bought a game at on my way out I noticed the new Ninja Gaiden game that’s coming out I axed want to be associates if you knew anything about it and he just said it was a comic version of the ninja garden game and then he just left saying that he was clocking out I wish I could do that to some people sometime but if I did I would get fired from my job

This place has used games for my kids that they love. Today the line is pretty long… Must be because of the after Xmas sales and good deals that they have everyday.
Recommend you get a membership card so you can get the discounts.

The store expanded quite a bit more than before which is great. I’ve had to come here ever since Gamecrazy closed down and its a bit farther than I would want to drive but what can I do. I sold games here and the pricing is decent if you have a fairly popular or recent game. I used it to reserve my copy of Pokemon Y and it was worth it. Today, I came there for the release; too bad they didn’t have a midnight release like other Gamestops.
If I knew that, then I would have pre ordered it somewhere else. Anyways, for the games, they stockpiled quite a collection, which I like a lot. It gives me a variety of choices to go through what I want. When they had the release, the employees stepped up very well. They had organized lines and actually talked to the customers while they were waiting.
The employees were wonderful from waiting in line to helping us at the register. I think it deserves an ok rating just because, quite often, you feel cheated out of the games you sell back but what can you really do, it’s a business.

Chaos. Just utter chaos. I entered GameStop, no one was attending the desk, there were a ton of customers, all the games weren’t in alphabetical order. If I need a game, I’d rather go to Best Buy than GameStop.

Horrible customer service.
I’ve been on the customer service train for a while now and this place SUCKS.
I don’t recommend shopping here unless you want to be ignored and looked at as if you’re an idiot when asking simple questions
The two guys that were working last night (Nov 1^st 2012) were just the worst.
ignoring me, not even looking up from whatever it was that they were doing.
I made my purchase and upon leaving i noticed the game case was damaged to the point of not being able to close. Literally a minute after leaving I return to get a different case. the guy behind the counter seemed annoyed.
BUT HERE’S THE KICKER!
When I was in there I couldn’t get as much as a full 2 seconds of eye contact but one of the workers was already balls deep in the computer trying to get info for a female customer… wth guys. Never coming there again.

I don’t shop here, my bf does, but I’ve been here enough times to know a few good things:
+ Come here on a weekday. There’s less people, less teenagers, more time to browse in peace
+ Look low. Their used/​clearance stuff are located on the bottom shelf for PS3 and in dump bins. If you’re looking to score a good deal, go here. The selection always changes, too.
+ Talk to the associates. Unlike most retail place, Game Stop hires people who know what they’re talking about (most of the time). If you have $ 10 to spend, they might find you the right one. Or, they will have something behind the counter or in the back room.
Happy gaming!

Ever since GameCrazy went out of business, I’ve had to come here a bit more lately. I even signed up for an Edge Card.
One of the cool things they do once in a blue moon is they have trade-​in deals where you get up to 50% more for your trade. Usually a trade would run you about 25% to 40% of the original new price (if the game is new enough), so adding another 25%-50% usually gives you some value. On top of that, you can use the Edge Card (which is now the Power Up Rewards Card) to buy things off their website. You couldn’t buy things online at GameCrazy so it really helps. Also, the original manager from the Capitol Square GameCrazy is now a manager at this GameStop, so I feel quite at home.
Anyway, all the reviews before mine are pretty much obsolete. This location has expanded ridiculously. They took over whatever store was to their left, and now they have their own mall entrance right across from Century Theaters. I don’t know why it was done, but I’m not complaining. Maybe it’s because having their own entrance allows them to take part in midnight releases that prior to this expansion have never took place?
Now with its size, it’s become a lot more spacious and organized. Going here used to be a drag because it was so cluttered and full of people, and now I don’t have to feel so claustrophobic. They also make a really valid attempt at keeping all their games in alphabetical order, so the place is shoppable (if you’re stupid enough to buy games at full price when they aren’t that great).
Also, I’ve bought new released around three times here (that isn’t that much, but honestly, Amazon is a whole lot cheaper) and it looks like they don’t gut their games anymore. This may NOT ALWAYS be the case, but I think the size of the place allows them to keep more in stock without having to gut everything.

What do you think? It’s GameStop, your onetime stop for video gaming and being a nerd. This location is full of items that will rot your brain as well as your eyes.
Except this location has a knowledgeable cast of team members. If you really wanted to find something that suited you or just get reviews on a game you haven’t played yet ask Chris, he’s the assistant manager there, he knows everything and anything that has to do with videogaming. Chris will also give you a lesson on Call of Duty and Monster Hunter.
Coming here during peak hours is NOT ADVISABLE, you run into a line similar to that of the lines of coke in BLOW with Johnny Depp. Just out the store, so weekends are a no no.
Other than that I LOVE GAMESTOP!
Unilocal!