Converse

The customer service here is great. My fiancé and I went here to get are bridal party converse and we had to get them in all different sizes. We had to ask them more than a handful of times to check the back for the sizes we need and they gladly did. Once we figured out what we wanted the cashier helped us with are transaction. She suggest we do multiple transactions so we can get a bigger discount. We were literally up there for 15 mins and they didn’t seem to mind. They were patience with us and very sweet.
Thank you!

If it wasn’t for a good friend of mine who needed a baby gift, I would have never stepped into this store. He happens to only wear Converse besides dress shoes for work so we wandered around the store after he picked out a onesie/​beanie/​converse bootie set for baby boy.
I own one pair of Converse– a black leather pair which has gotten a fair amount of use. One of the only reasons I don’t wear them as often as my other tennies is because they just aren’t that comfortable. The homie explained to me that all of the new Chuck Taylor All Star II’s have the new Nike technology in the soles to make them more comfortable. Yippee! So I told him that if he bought me a pair, I would wear them. It hasn’t happened yet but I’m sure with a fair amount of convincing, the homie will come around.
Because that’s what homies are for.

Someone recently told me that only teens should wear Converse. To them I say a big «Whatever». If you are like it and you are comfortable in it, go for it. So I wear Converse and have a few of them. The experience at this store was uneventful, in and out.

I would have to say my worst buying experience of a pair of Converse was at this location very unprofessional staff I bought five pairs of shoes and unfortunately one of my pair shoes I had to right foots came to the store to exchange but the clueless store manager didn’t know how to bring my purchase up with my credit card I paid for I would never buy a pair shoes in the store again worst buying experience and if you do! you have to doublecheck make sure you have the right pair!

Very unprofessional
The lady was biting nail while talking to me
None of them answer my questions but just try to send me away
To buy things online and they don’t even bother to check what’s the charge for shipping

Great service, but they don’t have a lot to chose from. For a Converse store, they don’t carry a lot of Converse model that you would like to have.

I brought the boy on a whim to this converse store to see if we could find a couple of pairs for ourselves. I’d been a couple years back after my ’11 visit, but haven’t been wearing my chucks as much and I tend to run them into the ground, duct-​taped soles and all, so it’s been awhile.
I didn’t much think that they were probably having a Presidents day sale, but the shoes were mostly BOGO ½ off, and I usually shop from the clearance wall anyway. But surprisingly, we still got the half off the lower clearance item — making out like a bandit at $ 15 for a pair of awesome high tops.
My main issue with this store is still there. They desperately — desperately, need to create a children’s section and it’s the only reason for me this store isn’t 5 stars. Free range children roam the small aisles, cough on you and trip over your boxes while you’re trying on what you’d actually like to buy. It’s an absolute mess and quite seriously a huge deterrent in shopping here. Converse should really give them some couches up front and fun picture chairs to look at or something.
All in all the boy and I got some fabulous chucks — mine were on him for a Valentines Day gift, dawwwww, and his were super nifty batman styled. The service was great, and we left happy with our purchase.
4 Converse Stars.

A little crowded and not many seats to try on shoes, but the associates were very helpful.

Great customer service from a guy named Josh (I think). Anyways service was extremely helpful. I think they rehired staff because I didn’t experience what everyone was complaining about. Anyways ⁵⁄₅.

This place has gotten terrible. The last time I was here, I had a great experience. Good customer service. I don’t know what happened here. The guy I recommended in my original review doesn’t work there anymore. A lot of the employees are different. Such a shame they lost some good employees. Fix your customer service. Like what Ann N. said, customer service isn’t a privilege, it’s part of the job! Do your job, people!

This store is exactly what I want. I want to get in an get out. People are complaining about customer service inside of a cheap ass outlet mall. If you want that you might as well go to west field valley fair where shit is three times as much an the workers are actually paid the right amount to give you the service. Cause honestly, I doubt these people are even making the San Jose minimum wage because this is located in Milpitas. So if you want a place that sells converse shoes at a fair an reasonable price, and dont expect to get catered to. Then this is a place for you, otherwise, go somewhere else an get your cheap ass out of the mall! I have nothing but respect for people in retail, because I know about the pain of retail. Even if the employees are busy, I am always nice an smile to make sure their day is as easy as it is gonna get

This is an outlet so here is what I want: just put the stuff out and ring me up. Beyond that I truly hope these employees enjoy their job and have fun with their co workers because life is short and retail sucks. Customer service is a privilege, not a right.
You people who shop at the Great Outlet Mall and expect good customer service are ridiculous. Why don’t you try working long days and getting paid close to minimum wage. Oh wait, you probably do because you are shopping at the «Great Mall.» I am so sick of Unilocal reviewers being hard on retail clerks. I too have worked in retail as many of you claim but instead of attitude, I have something called empathy. No one works in retail as a dream job, it where you end up until you hopefully figure out what you want or if you have that figured out, find a way to achieve it. So, for all of you who expect to walk into an outlet shop and get good customer service you either need to get a reality check or suck it up and put it in perspective… people all around you in the Bay Area and beyond are hungry, homeless and ill and here you are pouty about a slightly rude clerk. If you spent the same amount of time praising people, giving back and volunteering as you do ranting about your so called entitlements, the world would be a much better place.
i have always been content with my experience here. If I want great customer service I will go to Stanford, Santana Row, etc. and I will still show the people who help me respect because I truly feel appreciative that they are serving me. Customer service is a privilege, not a right.

I agree that this store is a kind of a joke. The choice is ok, but the staff needs replacement. They couldn’t be more ignorant…
The cashier left ink tag in my sneaker in an obvious location and guess what — the alarm didn’t go off and I got to know about this already back home.
I’ve lost another hour driving back to Great Mall to get this fixed and they pretended nothing happened and it’s just normal.

Do yourself a favor and do not shop here.
So as I was shopping around with my two friends, I over hear an associate talking crap about a customer to another associate. How are you gonna talk crap about a customer in front of OTHER customers? I am only saying this because I work in retail as well and wtf… sure as hell it is disrespectful and uncomfortable for customers to hear the WORKERS say that. It totally did not make me want to shop there any longer.
As my friend finished up, the associate rang us up. She asked if he wanted to also purchase shoe laces for 25 cents. He went over and looked at the wall with laces. He was specifically looking for the low top laces. He had trouble finding it and she said «THOSE ARE 47, YOU NEED 45» in a bad attitude like she wanted to throw us out of the store already. Girl… are you serious? Just because another customer gave you crap doesn’t mean you have to give the next customers your crap also.
Yes, I get customers can be difficult sometimes, but if you don’t have the PATIENCE to deal with those types of customers then you shouldn’t even be working in retail in the first place. Just saying.
Oh btw, customer service ISN’T a privilege. Part of working in retail is to serve your customers and make sure they have a happy shopping experience so they can come back again. It’s part of getting hired. It’s part of making sales for your store. Same goes for any other mall, whether an outlet or not. Lol.

Just because I didnt have my friends and family coupon on me they would not honor the sale price. This is the last time I shop there.

Came here for some rare All-​Stars that I had to have. Over the phone the lady dug them out and confirmed the size. Sadly when I got there the shoes were too big. All 4 employees got together to find my shoe in another location as they didnt have any smaller sizes for me there.
I was very impressed by their willingness to help and how friendly and polite there were, even though they had to call all kinds of other stores. Lots of retail workers hate customers like me
Great job.

NEVER SHOP THERE. Long story short: customer service is terrible. The store manager, named Leon, is beyond rude and super aggressive. I was buying 4 (!) pairs of shoes, and had the feeling he was going to punch me anytime.
Nobody come to help you choose or give you any advice. The only time the guy came was to complain that… I was trying shoes.
My big mistake: I tried 6 pairs of shoes (buying 4 at the end, remember). I also replaced the ones I was not using in the shelf (!). But he complained SEVERAL times that I tried too much shoes in a super aggressive way, even after paying .
If you like the idea of spending money to be yelled at, this is your perfect spot. Otherwise just go somewhere else, or wait for him to be fired I guess.

This is my favorite converse store. Always have the shoe I want, friendly staff, always willing to help out with questions with the merch.
This store is always neatly clean. Does that make sense? Hmm no matter.
Have a big selection of all types of converse on hand and always got my size in stock. Uh yeah! And the store is not overly crowed get in get what I need and out.
Cant beat the prices shhh. Get a big discount Was able to get a pair and the next for %50 off. WHAT DA! basically was buy one get one free. I will be coming back over and over again.

This is my favorite Converse store. They always have really deals that help me to save money. I like cruising the clearance rack, and you could totally score on great deals. For the kiddies, I get the bigger sizes, and wait for them to grow into them.
I appreciate how there is ample parking for the mall, and this store is relatively close to the food court. So, it’s really easy to be in and out in a jiffy.

In the Milpitas Great Mall, there’s a great lil Converse store that has good deals and sales. I love the retro look and feel of a lot of Converse gear. It’s fun, practical and durable.
My only gripe with them is that instead of wearing a 5.5 or 6 like I do in some shoe brands, I wear a 3 — kids… seriously? This really limits the shoes available to me. However… I do get my kicks for super cheap. ;-)
My boyfriend and I were there recently and picked up some gear. He got a t-​shirt and I got a cool hat. I was gonna get some grey kicks too but they didn’t have my size 3. *sigh* That combined with the staff that I had to approach for help (they were all hanging out together talking and then slow to help), knocks it down 1-​star.
See ya there!