Calaveras Shell Car Wash

Beyond unsatisfied — FUMING! I came in and paid for the most expensive car wash package expecting an above average cleaning. Instead, I got a tarnishing job of my car’s paint and horrible customer service.
Before coming in, my car was simply dusty and needed a refresh; however, it came out foggy and lost the normal luster it had before coming into this place. The manager (who treated this like an everyday occurrence) tried to justify his crew’s lousiness by blaming my car’s age and refused to acknowledge that I JUST had the car repainted last year. Eventually, they tried to compensate by attempting to shine my car with WINDOW CLEANER. This obviously worsened the condition, so they tried to save their efforts by caving into waxing. Unfortunately, the damage was already done and worse than before they tried to compensate.
AVOID THIS PLACE if you care about your car’s paint even a tiny bit. You’d be better off without a car wash.

Worst car wash in years.
After 20 minute of them «cleaning» my car. I received the keys back. I sat down to what looked like they had barely wipe down the inside of my car. There was dust on all the doors still mild dirt on the seats which was just simple stuff that wiped up. I had to go and get someone and manually point out each and every bit of dirt for them to clean. Mind you my car was not all that dirty to start with, I wash it on a weekly basis.
I would not go back to this car wash again. If it was possible to give them zero stars I would.

As I pulled up to the entrance, I specifically told them not to clean the inside and not to roll down my windows because I recently had my tint installed. The guy showed me the different services/​prices they had. I came here instead because the Chevron hand car wash was already busy. My car wasn’t too dirty, all it needs is a basic wash. The express was $ 11.99. While waiting I saw one of the workers from a far getting into to my car so he could pull up. Suddenly, he rolled down the driver side window about half way. I was mad and angry and was just hoping my tint didn’t get messed up. Good thing it was already 4 days after I had my tint installed. By the way, I would never come here to get any detailing done because the rags they use are very filthy! Not only that, I’ve seen them press on the break really hard whenever they have to pull up. That scares me the most! I don’t want to have to worry about having dents in my car. I just wanted to get out of there quick and hoping nothing happened to my car! I’ll stick to the self car wash.

Don’t bother with this place. They are so careless, there are spots all over the car that weren’t wiped, so your car actually looks worse after the «wash».

If I could give half a star, I would. They sprayed my car when my window was open. I had to tell them that my window was open but they didn’t listen until they got water in my fucking car. This happened right in front of me and did they apologize? No. Rude af. This is the last time I’m coming here.

THEY STEAL!!! Aside from the rude service, and lousy cleaning, my fitbit was stolen. DO NOT GO THERE unless you don’t mind getting your stuff that you worked so hard for stolen.

Do not go here to get your car washed if you care about your cars paint job. They use old dirty towels that they do not bother to rinse between wipes instead of the better cloth that the other car washes use. As a result their dirty towels scratched our car. We have super black paint on our car and it really shows on our back bumper where the scratches were made from the wiping. They asked us what Scent we wanted for the interior of our car and we said Jasmine. We walked into our car and it smelled like the same old dirty towel that they use on the outside. The only good thing about the place is that they are thorough in the cleaning. They just need to buy the better cleaning cloths (lots of them) we had to get our own scent just to get rid of the mildewy dirty towel smell inside.

The worst car wash in town, don’t waste your money on this place. Poor cleaning and the place doesn’t even except complaint! Do not wash your car here!!!

I have had my car washed here twice. Both times I was very pleased. This place is not pretty but they do a good job for the money.

Very bad EXPERIENCE! 1ST cashier ignored me, way more interested in people in booth with him, 2ND car on outside was still dirty. Inside was good. Thank-​you god 1 thing so 1 star for you

If you want your car to smell like mold, definitely come here.
Paid $ 30+ to get my car handwashed. The genius attendants here completely soaked my car mats, and did not dry them AT ALL. I suspect they did not remove my car mats from the car to clean them — I believe they just dumped water in the backseat to clean the mats and didn’t even bother vacuum drying at all. I didn’t notice the back of my car mats were soaking wet until the 30 hours later when I opened my car and noticed the nastiest moldy smell.
I called them the minute I noticed their fault — *tune in for an update for that* I will be disputing my visa charge for the massive inconvenience.
***The manager Tam didn’t do anything but yell at me and told me he didn’t car about the odor. All he had to do was vacuum out the water in the mats, and reclean the carpet and mats. I wasn’t asking him to reclean the exterior, I had no issue with that***
This place deserves 0 stars. Attendants don’t care about your car, and will only ruin it. Stay away, you have been warned. Pay attention to the other 1 star ratings, they are all true. If you care about your car, money, time and especially sanity, never ever get your car cleaned here.
And for those of you who have horror stories from this location, I encourage you to contact Shell corporate. You’re not going to get any help from the local management.

This place is terrible. My mom went in for your typical car wash. Everything was well until we saw a scratch on the back of our car. We went in to let them know, only really looking for an apology. One of the workers instead starts yelling back at my mom, going into a whole argument that led to no resolve. Waste of time going here. Don’t waste your money, or risk your car getting damaged.

I paid $ 32 for a wash and got the works done to my suv it came out hella fine but today I came in my daily driver and paid $ 9.95 and it came out ok, they did’nt bother doing the wheels but i guess you get what you pay for. In and out both times under 20 minutes.

I’ve been doing my car wash here since, and now their charging me 20bucks to include my tire shine, that’s BS these guys are fools I’ve been here getting charge for 18bucks lately then now their charging more. I’m not trying to be cheap but shit I would love to pay more in a car wash has a good costumer service, has a nice store that you can relax while waiting, good accommodation and has a good reviews, I’m not going back on place HELL NO… and plus I have to do their job again, my rims is still dirty, some part of outside still need to wipe down with cloth, front bumper still has more dead insects that I need to redo I dunno FML

This SHELL gas station on calaveras, This car wash is bull shit. Got a car wash, left the place with fuken missing paint on the hood. Terrible car wash (AVOID THIS PLACE)…

Despite the bad reviews, I still had a good experience here and gave it a try. Quick and efficient service. I was in and out within 10 – 15 min.

got my car washed today and I have to say after reading all reviwes they accully did a great job clraning my car for only 20 bucks. I would go again. good job guys

I would give negative stars if I could! This place damaged my car with scratches!!! The guy fought with me and did not take responsibility! The scratches were all in the same place along the bottom of the car. My car was pristine and now is ruined!!! I hope nobody ever goes there again and has the same experience I did!

AVOID THIS PLACE!
I went in for the $ 8 car wash special and they broke my right mirror.
I drove down the street and noticed my right mirror was broken off so I went right back to the car wash. When I came back they KNEW what they did. they kept saying it was my fault (that my window was loose already) but I know that nothing was wrong with my mirror because I’ve washed my car so many times and never had a problem with the mirror falling off… The management is HORRIBLE. the guy that helped me told me he is the manager and kept yelling at us. He said that they will not pay for the damage. I even asked for a refund and he said no. This place has the worst staff and customer service that I’ve ever seen/​experienced.
Update: this incident occurred almost a month ago and i STILL have not heard back from the station even after leaving multiple voicemails.

I haven’t been here in ages.
Note:
— they accept Visa/​MC now
— there is a shaded area to sit down at (w/​a TV)
— the worker does everything (including driving through the wash)
— you get to pick from a list of different scent for your car (vanilla for me, too bad they didn’t have chocolate or jalapenos or Sriracha scent, haha)
— the wait for the basic ($ 17.95) is about 10 – 15 minutes
— you get your ticket, get out the car, and pay at the cashier
My car is a million years old so I’m not too anal about things but for a decent wash inside and out, I can’t complain. It sure beats doing it yourself. Yes, I’m spoiled. I would SO pay for convenience!