Quest Diagnostics

Rachael at the front desk, back desk, blood specialist, office manager is smart, efficient and great… and all alone. She in is One Woman Band. And gracious under duress. This is a very busy office and cheapo Quest won’t add another employee?
Are they forcing people to drive all the way to SF or Greenbrae?
Or just forcing people to quit using Quest?

After all the bad reviews on here, I was tentative about using this location. But I had a great experience so thought I should write to let folks know the negative reviews might be out of date. I made an appointment online, and went in to the lab with my daughter to get her blood drawn in the next morning. The service was great. The technician was professional, friendly, and helped calm my daughter. The results came back quickly. All around, it was a good experience.

Doctor ordered a stool sample STAT – took it down to Quest. At first, they refused to accept it because it was in the wrong container. When I explained it was the container provided by the doctor, they said oh, maybe it is the right container. But it needs to be frozen immediately after sample taken. I explained the doc wanted the results STAT, the receptionist simply said, «sorry, I cannot accept anything that is not frozen, and results cannot be available today.» Catch-​22, welcome to Quest.

This lab, not all Quest Labs, is horrible. The techs are rude and not helpful at all. They are incompetent. For example; they had me wait for two hours for my test then told me someone had an appointment at the time they had me waiting for. SO FRUSTRATING!!! I’d recommend the one on South Eliseo Dr. Don’t bother wasting your time with the Mill Valley location on Miller Avenue! ZERO STARS!!!

plan to spend some time if you have no appointment. it’s true that one sole person manages traffic, communications and deliverables for this site. Also true however: the service is polite and professional and with the odds stacked against her, Rachel maintains a friendly easy manner while working with customers. My family of 4 uses this Quest location and will continue. Disarm people! give the employee a break.

If I could give this lab negative stars I would. They frequently have only one person staffing the entire lab, which means I have repeatedly had to wait up to 30 min even WITH an appointment. Also, they were totally unreasonable with me during a 2 hour glucose tolerance test and said I had to stay in their lobby the entire 2 hours, which doesn’t fly when one has to somehow juggle childcare. I am switching to LabCorp, even if it means driving further.

The location and address of this office are NOT THE SAME!!! Even the confirmation email lists their OLD ADDRESS!!! REALLY? Is this any way to run a business? Can they really feel OK with misleading people to the WRONG address with an appointment? Find another business to get your lab work done!!!

Terrible. Do not waste your time here. Waited two hours to be seen. Two hours! It would have been faster to drive to a Quest in the city. The phlebotomist is the receptionist. The one star is for her for being a trooper and dealing with frustrated patients all day long. She needs an assistant, a raise, and a lunch break but she also needs to give the patients a heads up on the wait time and ask whether anyone is waiting for a time-​sensitive order.

My wife has been here twice. A single staff member was working both times. The receptionist is also the phlebotomist. My wife had to wait over an hour (closer to 2 hours) just to get help both times she went. Having a single staff member was incredibly slow and unhelpful, although she is very nice and doing her best. If you value your time, avoid this place.

The one star is for the girl/​plebotomist/​receptionist that still works there. Otherwise they’d get zero. I just received a $ 353 bill because the claim was inaccurately coded.

A staff of one. Again. Wrong business hours posted on the website. Understaffed as usual. Only one nicer lady today

Wow. This place is the worst. The lady working here is very sweet but she’s alone. I came on a Friday and waiting an hour and a half for a blood test. Other people had waited 2 hrs. Don’t bother coming if you don’t have an appointment. It’s maddening when you haven’t had coffee or food.

The worst, worst service EVER. Quest in Mill Valley has always had poor service, not enough staff. Staff that is there is professional and nice. Quest has gone done to less than zero with service. Quest has always been understaffed but patients could easily walk in for lab work and be seen within 30 minutes. The phlebotomst doubles as the receptionist. Without an appointment there is now a 2 hour wait as the Mill Valley location is serverly understaffed. Appointments can only be made through Quest’s toll free number. The first appointment was a week away. So, another morning of fasting for a glucose tolerance test and another day off work. Very sad.

Horrible horrible, do NOT go here.
They have one very rude and incompetent guy, Bryan, in a dingy space. Not friendly and very slow and I had called ahead to make sure everything was in the system ready to go.
I had mistakenly thought this would be an easy, convenient local option for blood work. When I expressed my frustration that it wasn’t And that O could have had work done at the hospital during my visit, I was invited to go there instead. No customer service skills, none. And this is the same guy who then takes your blood! No thank you.
And when you ask for a supervisor, don’t expect a name, you’ll get handed a business card with the 866 customer service number out in service center land some place, (probably outside the US).
This was my first Qwest Lab experience and will be my last. I am amazed they have 2.5 stars, I’d go 0 stars if that was an option.

Awful. Rude. Slow. Go somewhere else.
I went to this lab twice today once without an appointment in the am. I waited about an hour with no sign of service In sight (the wait appeared to be getting longer not shorter) so I went home and made an appointment for the afternoon and came back. This time I arrived a few minutes late and when the one tech/​receptionist came out after a few minutes he told everyone it would be about an hour or more. I told him I had an appointment and he asked for when. I told him and he replied in a very rude snippy manner saying it wad 3:11 now not 3:00. It was about 11 minutes past my appointment by then. Several other people expressed their frustration with this guy and left without being seen.
In short don’t go to this place! I will NEVER go back.

My experience here was excellent. I walked in and the place was empty. I told the person doing the blood tests that I really dislike needles, and she used a special type where the point was so small I did not even feel it. She was sympathetic, caring, and considerate. The whole process took maybe 20 minutes, which included five vials of blood and the paperwork. I would go here anytime, and recommend it to anyone. Maybe they have new people since the bad reviews – this was the first time I went here.

I’m surprised by all the negative reviews. I have gone here with and without an appointment. It’s much faster when you do have an appointment, but even without one I waited a reasonable amount of time (I don’t remember how long, but certainly not an hour). With an appointment I’m in and out of there quite quickly. I go regularly for blood work and the service has been professional and friendly.

This branch of Quest seems to have given up on caring for customers, or about customer service. It’s a dead zone, devoid of hope or happiness. Going there makes me feel sicker. Run away.

Quest Diagnostics is just fine!
I am very surprised by the bad reviews for this lab, and suspicious when one of them talks about ten people walking down the street to another lab and all getting «in and out quickly.» I’m writing this review to correct what I saw when I was looking for which lab to go to.
There were two receptionist/​technicians at work when I went into Quest two mornings ago at 8:10 a.m. A couple people were in front of me, no big deal, I was seen in 11 minutes. The staff were both friendly and highly professional. The waiting area is big, and when I asked, I was told that yes, sometimes there’s a rush and it can get crowded, and there’s sometimes more of a wait. That’s life in Marin labs, I’ve had it happen over at the Marin General Outpatient lab in Mill Valley too.
By coincidence, I had almost had this lab work done a few days earlier at the other lab down the street referred to by Susan A. in her review, so I can say some things. That lab had only one receptionist/​tech, and there’s no waiting area except for a set of three chairs right in front of the ledge that separates the chairs from the phone area and single blood draw area (you can see into both from the chair area). Ten people would not have FIT into that area, and couldn’t have been seen more than one at a time – there is just physically not space for more than the one receptionist/​tech to work there at a time. The woman was very nice, but I ended up not using that lab because of an oddity in the paperwork I couldn’t get corrected. I have nothing against them. I’m sure the work is fine and my doctor’s office likes them. But when it starts to look as if a bad review for this lab is a plant by that one, that is just plain wrong.

their phone service is really bad — unless you are a doctor, don’t even try to get through.
I was on hold for 18 minutes and then was disconnected