Straub – Mililani Family Health Center

Dr and staff get 5 stars. But…
Even with an appointment, Don’t count on on-​time service here. «Running 30 minutes late…» Could mean an hour +. Great place for retired folk, sel-​employed, or others with a flex life/​work schedule.
Combined waiting room for maternity, pediatric, and general population is higher risk for pregnant patients. Preggos should find a doc with its own office so they don’t catch something from the rest of the waiting room.
Other than that, convenient for suburbanites in the area. Good quality care. Facility feels like a 90s military base hospital to me. Could use a remodel.

This review is about the facility itself and why I chose to drive all the way into town for my medical needs instead of staying local. It’s dirty. The restroom where you have to leave «samples» is dirty. The floor needed to be mopped. It made me feel gross. It’s a medical facility. It should be clean at all times. The trash was overflowing both times I went there. I dislike that maternity patients have to share the same waiting area as the sick and probably even the same bathroom. I was annoyed that I got billed because someone couldn’t figure out my insurance so I had to add another item to my list.
Note: The doctors and the staff that I’ve encountered were great though.

Friendly, fast, great care. I recently moved to the island and was nervous to find a good doctor/​health center but this was a great first experience.

Front staff is OK speedy check in, waiting room is nice. THEN you have to wait for a scheduled appointment with my regular doctor. Appointment 1 month in advance 2^nd appointment of the day 1– 1.5 hour wait, once i waited over 2 hrs all the while the staff has rehearsed excuses why the doctor is behind this early in the day. People in the waiting area are livid and complaining, talking amongst themselves. The problem here is the DOCTOR sneaking in the back door while the staff make up excuses. The clinic will not let you change doctors or listen to complaints that is the CLINICS problem. All in all if you are considering Straub Mililani i would look somewhere else. The hospital in town is a NIGHTMARE too !

I usually come to Straub mililani for my normal doctor appointments. I had to go see the doctor unexpectedly so I called but no appointment was available. The receptionist did suggest I go to their after hour clinic. Thank goodness for that option as I was leaving on a trip two days later and needed antibiotics.
It was great to have that option that was close to home and somewhere I was familiar with. They don’t take appointments for this as it’s a first come first serve.

I’ve been trying to get in as a new patient for three weeks now. Well the day of my appointment finally came and the doctor called in sick. To reschedule the earliest they can get me in is another three weeks. I had already up to this point called three tImes to check if there are any cancelations with any doctor and also had to go into the emergency room. Now I have to wait three more weeks which seems so unfair. The receptionist over the phone told me doctors are human and get sick too, which I absolutely understand, but this just does not seem right. Also, she told me there is a walkin clinic, which of all the times I called not one person had previously told me. I never need to be seen, but the one time I do and am scared and in pain it does not seem to matter. I’m a good person who has never run into this before, but to wait 6 weeks when something could be seriously wrong just isn’t right. I now need to find a new office and I love my son’s pediatrician at Straub, but this has me so upset that I may be looking for a new place for him as well.

Dr. Flores is my daughters Pediatrician and he is wonderful! He answers any questions I have and is very thorough when my toddler has an appointment. I can always ask him questions by sending him a message, instead of making appts and waiting a couple days/​weeks, and he replies by the next morning. His nurses are just as nice and knowledgable!
I only took one star off because of front desk staff answering phone calls. One woman was rude while I was trying to make an appointment. Maybe she needed another cup of coffee this morning?

I was a patient of Dr. Val Baliad for close to 20 years.
I never realized how good he took care of me till I moved to the mainland. I miss him. If you’re lucky enough to have him as your doctor you should appreciate him greatly.

Love this place my child goes here.

We brought our son here since Schofield pediatrics was unreliable and just plain crap. We’ve been seeing Dr. Flores and he’s amazing! Very friendly, tentative, and answers all our questions even when we are away from the island. He is very consistent with my sons vitamins, check ups, and let’s us know what to look out for. Would recommend him to anyone looking for a pediatrician

Now that I am not a nervous-​wreck and my daughter’s appointment is finally over, I can Unilocal all about it (haha). So when we went in I was pretty happy and amazed with how clean and spacious this office is, compared to the clinic I used to take her in the mainland, this one takes the cake. After standing in line for just a few minutes, the lady at the front called us over and she was very nice. I gave her the necessary things she asked me for, I signed a couple of papers and we sat down in the waiting area. The waiting area is very clean and they had Bubble Guppies on! It is a cartoon my daughter loves. After sitting for no longer than 10 minutes, she was called in. I was still a nervous wreck, but I kept cool and collected thanks to my boyfriend. The nurse told her to take off her shoes so she could weigh her and check her height. After that, she checked her vision and hearing (this was new to me because in New York they do not do this until you are much older, but I was very happy they do this here). Anyway, my daughter was a little shy as always but she did so good on her tests, although confused when it came to her hearing test, since they put headphones on and you have to wait for the beep, but after she got the hang of it, she aced it (BOOYAH). The nurse then checked her blood pressure, and then signaled us to the next room where Dr. Tanaka was going to be at. When Dr. Tanaka came in, she had that warmth and reassurance look, she was so nice. She told us that in the Straub facility it is all about doctors getting to know the same patient, they like to always see the same people so they can build a relationship with them (so awesome). Also, she mentioned that she’s not the type to always give medicine unless a child needs it (again, so awesome because I am a more towards natural things). She mentioned that they are a «for vaccines» facility, they only see patients who are vaccinated and do not have a problem getting vaccines. She saw that my daughter’s vaccines are up to date, she will finish her Form 14 (to enter kindergarten) once her TB test results are seen (2 days from now). By the way, my daughter took the TB shot like a trooper (BAM!) and the nurse was so nice throughout. Overall I am extremely happy with my daughter’s first doctor’s visit in Hawaii!

One star for the women at the desk, add they actually do their job
This review is mainly for Dr. Kwan because she is literally the worst doctor I have ever experienced. She is the opposite of personable, and friendly. She seemed very judgmental of anything I did, and would ask questions that came across as it was my fault for whatever I was dealing with. Completely unsatisfied with her (sad excuse for) «service».
Another star for Patient Care worker Sherry. Because of an incident/​misunderstanding between the doctor and myself, she called me to ask if I was okay, and try to explain any misconceptions. When I told her how awful my experience with Kwan was, she called me back to understand why Kwan is such a terrible «doctor». I appreciated her actually caring to know.
TL;DR– Kwan is the worst doctor ever, my ENTIRE family couldn’t stand her and left Straub because of it.

Called Straub Mililani to get appointment and time information on a past appointment — was on hold for 30 minutes and they kept transferring me to different lines and no one could help me. This was all on the phone when I called in. Get it together, Straub.

I called at 10:30am on a Thursday. I asked if they were doing walk-​ins and the phone receptionist said no, not until tmrw. Maybe they don’t accept new patients on the day u want to walk in?

My medical is under Straub and my doctor is nice. I recommend him, however, the front desk at Mililani wasn’t very helpful at all today. Usually they are polite but whoever I spoke with on the phone today was acting like I was bothering her when I was just trying to find a doctor for my pregnant wife. I ended up calling the main Straub office and the lady there was very nice and told us to go to the urgent care in Mililani today before 8pm. She may have given us wrong info though because when we got there, the lady at the front desk acted as if we shouldn’t have been there and straight told us, «I don’t know what you are here for.» There was an attitude that shouldn’t have been there when we were just being polite and we need help in getting my wife care. I just feel like she should get rid of the attitude and be more polite. We are a bit lost and didn’t get any help and got the feeling like we were being a nuisance. My wife is extremely stressed about the situation and was actually crying because she is worried. The last thing she needs is to be treated like this by the people who are supposed to help.

Inside this clinic entrance is a DLS (blood work lab) on the right. They have early to mid afternoon hours. They accept most all insurance and if not, they will work with you. If you have a lab slip from the competition on Island, they will accept it too. Just a few forms to sign and that’s it.
They can do blood and urinalysis examinations. The wait is minimal and there were 3 people working today, so I didn’t wait, just a few signatures and I was on my way to a draw.
The «Phlebotomist» was great. Sure, as with all metal things being stuck into your veins, there’s a little discomfort, though just think about laying on the beach or sipping a piña colada poolside.
I strongly recommend the Mililani Town Center’s Phlebotomists.

These guys are awesome! ! I can’t sing their praises enough. I unfortunately, since I’m old and apparently falling apart, have had to frequent this place a lot lately. One day I was feeling miserable at work and I tried to call Straub to see if my regular family MD could fit me in. He wasn’t in that day, but to my pleasant surprise, they just started after hour urgent care walk ins and said I could come in after work. I walked in there late in the evening after work and was told they were super busy and I would have to wait at least an hour!
I was in complete misery with abdominal pain and the receptionist could tell. So she told me to hang on for a minute and walked to the back. She returned to inform me that Dr. Fujioka, my OB doc and his nurse, was willing to stay late to see me right away! They brought me back quickly. Dr. Fujioka was thorough, patient, and informative despite having to stay at least an hour past his normal scheduled time. He also took the time to call me the next day to see how I was doing. These guys go above and beyond with giving exceptional customer service!

Dr. Derek Flores is a great pediatrician. The clinic itself is clean and well organized. They walk you through insurance procedures and return calls promptly. My neighbor recommended this clinic for my mom, I have since recommended my father and 3 other friends and they all have had good experiences. I now take my daughter to Dr. Flores and although they don’t have a lab or pharmacy there is both within the shopping center (Diagnostics Lab and Long’s CVS) so it’s not inconvenient. Scheduling an appointment is easy and they call to reconfirm and remind you a day or two before. If you don’t have insurance they offer discounted rates and it’s affordable. The doctors don’t order unnecessary tests and give you plenty of information about any that you do need.

This is JUST for the Lab.
I see a Dr. in town, so it is ultra convenient to come here for lab work (which I’ve had plenty, being 6 months pregnant.) I’ve never had to wait more than a few minutes once I get checked in at the front. I’ve had to bring my 3 year old with me a couple of times, and the lab techs have been great at letting me hold her while they are drawing my blood, and answering all of her 3 year old questions about «what they are doing to Mommy» The lab techs are nice, professional, and friendly. Even with the new Petco/​Petsmart/​whatever, there is generally plenty of parking. I could go elsewhere to get my blood drawn, but this place makes it so easy, why would I want to?

I love this clinic. It’s SO convenient, I never have trouble getting an appointment and they are SO thorough and kind.
I have PTSD and often have trouble seeing doctors and being put in such a vulnerable position. I take me and my two (almost three) year old doctors there for EVERYTHING. Really great clinic. Very kind, helpful and wonderful.