Hawthorn Suites By Wyndham Midwest City/Tinker Air Force

AGGRESSIVE AND VIOLENT MGR, NOT SAFE TO STAY– I placed my parents in this hotel following losing their house and all belongings in a fire. Things were good… for a few months. Then a new manager arrived named Randy. He was clear that asking him to address any issue was an inconvenience for him. His family is often at the hotel eating free breakfasts and dinners and he is usually busy talking to them. My parents were at the hotel for almost one year and he never once asked them about the fire or even knew their names. When they left and I relayed issues they had during their stay and he immediately became aggressive and violent and said he will make sure no one within my family will ever be allowed to stay at any Wyndham hotel ever again. When I explained to him I travel 300 days out of the year for my job and often stay at Marriotts and their processes on how they could improve things he said he came from Marriott. Mysteriously he was incorrect in Marriott’s processes and unfactual in many of his statements. I asked for his superior’s name and number and he insisted that he answers to no one and does not have to provide me with this information. I have made a complaint to Wyndham to ensure they are aware of the kind of person they have placed in management at this location and hope they will work to resolve.

Descent place to crash for the night. Pet fee only $ 15. Comfortable bed and pillows, water took about 10 minutes to get warm, not hot Updated poorly, no vending machines to be seen, and were out of toothbrushes. Never asked for any essentials at a hotel. One time I do they are out. On a better more, they had a great breakfast buffet. Lots of easy to grab and go items. Parking for moving truck is non existent, luckily the hotel was dead and we were able to park diagonally. All in all, served its purpose and was CLEAN!

I stayed here for a few days when getting back in town. I made the booking through one of the mainstream booking sites and messed up the days (non-​refundable). The manager greeted me when I walked in and took care of the problem.
The rooms are nice. Separate living and sleeping areas. Almost a full kitchen with a stove and full size fridge. Friendly housekeeping. Everything I needed. I did stay on the top floor, which is the smoking floor. My room didn’t smell like smoke at all, but throughout my stay, people would clearly light up in the hall while walking to their room.
Every morning, they host a free hot and cold breakfast that includes eggs, sausage, fresh Belgian waffles, pastries, juices, etc. On Wednesday, they host a manager’s dinner that includes beer and wine. I didn’t get to try that, but the breakfast was good (and included).

We been staying at the Hawthorn Suites by Windham in Midwest City, OK 73 110. So far, we have had horrible housekeeping services two of the three nights that we’ve slept here.
One morning we respectfully asked one of the housekeeping staff ladies if they would please go into our room and perform their housekeeping duties. When we returned later that evening, the sofa bed was still layed out with the sofa seat cushions on top. The 2 queen sized beds in our room had their respective comforters just tossed onto the beds with the pillows on the muggy and sticky carpet floor. The only thing that they truly accomplished was to substitute the used towels for new ones.
As the saying goes, «fool me once, shame on you. Fool me twice, shame on me». Attempting to avoid another situation like the previous day, my wife and I decided to approach the front desk on the next morning, to respectfully request that the housekeeping duties be fully accomplished. We spoke to an older Caucasian man with a white beared that was working behind the front desk counter.
When we came back that evening, we came upon our room having been untouched by housekeeping services. The room was left exactly as it was when we left in the morning. Not happy with the situation, we called the front desk immediately to notify them of the situation.
At the front, a girl by the name of Taryn answered the phone and received our complaint. My wife told her that this was the second night in a row that housekeeping services had been unacceptable. The prior morning they had completed a half-​assed job and the second morning was by far worse than the prior. When we told her that we needed new bed sheets and that our room needs to be actually serviced, her response was, «I can give you sheets, but I can’t clean your room for you». She didn’t even sound apologetic or even attempt to apologize for the inconvenience of paying for services that they were not accomplishing.
I went downstairs to pickup the new bed sheets. When I approached Taryn, I told her that I was from room 318 and that my wife had just finished speaking to her. Her face went from a smile to a disgruntled and rude look and headed out for the new sheets. Upon her return, she didn’t even attempt to apologize or reassure me that this would not happen again. She was too much in a hurry to close out her register to clock out.
I had to ask her who the on-​duty manager was. She snapped and said no one other than her. For obvious reasons, I asked her who the next manager on-​duty was going to be and at what time their shift began at. As I was dealing with Taryn, an older lady with red hair clocked in and took over the scene.
The older lady advised me that Randy Chilensky was the general manager and going to be on-​duty early the next morning and that I could speak to him then. I told her that I needed to speak with him immediately. She said although he is the on-​call manager, he doesn’t like to be bothered with work related issues while off-​duty. I told her that it was ironic for a customer not to get full services that are being paid for through the nightly rate but wrong for the general manager to be bothered at home with customer satisfaction issues for services not rendered. If I’m not mistaken, it would behoove a general manager to have great customer services because customer hearsay is by far the cheapest and most effective marketing technique in order for your business to strive.
Apparently, Randy doesn’t care about his position, hence, giving not only a bad reputation for this location but also to Hawthorn which is the company he represents.
The older lady then decided to call Randy and advised him of the situation. The older lady didn’t even allow me to speak with Randy and said that he wanted me to leave my phone number and name so that he could call me directly in the morning. Apparently, Randy doesn’t like to handle issues on the phone and prefers to do them in person. Ironically though, Randy wanted to call me in the morning to handle the situation.
We shall see if Randy does indeed call tomorrow morning or not… I even have the pictures to prove the unsatisfactory services rendered.

Before booking a suite to accommodate My self and about 4 ladies and makeup artist and staff etc, the hotel lied about the pool area being available for us to use. As we were in a mediocre and out dated suite, the front desk clerk comes up stairs. She was extremely rude and nasty. She said the money had been refunded since the pool was closed and told us to pack up and go! Uhmmm I will never ever reserve a room at this place myself ever in the future.

Carpet had stains on it. Bed was low and uncomfortable. Toilet seat was beyond cheap and broken. Customer isn’t always right.

This has been the best hotel experience I’ve had in a long time. The staff was so friendly and helpful, our car broke down so they left off some charges they could have made us pay, the rooms were nice, and I’ve never had a better hotel breakfast! Sausage, scrambled eggs with salsa, and biscuits and gravy. I’m definitely coming back here if I have the opportunity!

I stayed here one night on a cross-​country trip from venice, ca — asheville, nc. The front desk staff were friendly. Our suite was roomy and comfortable.
My only complaint is that the floor we stayed on was a smoking floor. Didn’t even realize hotels still allowed smoking indoors. It reeeeeked in the hallway. Fortunately our room was on the end of the hall and the smell wasn’t as bad there.
This hotel is pet-​friendly with only a 10 dollar pet fee which is pretty cool!

Still think the price is great but stayed at Comfort Inn when traveling this time. I just couldn’t face the sluggish controls. Yes, I know that is a pathetic reason but when I am used to a DVR, a slow response to a remote when I have an afternoon and evening of channel surfing just seems archaic. I called Hawthorne to see if it had changed and the clerk didn’t know if a change had been made. The last time the manager said it was just the way their system worked.

Lumpy beds. Stale smell. Bad breakfast. Not very friendly staff. Would not stay here again.