Safelite AutoGlass

Safelite AutoGlass is the place to get your windshield replaced. I was impressed with them from the very start. They were very professional, prompt and communicated well from start to finish! These guys are amazing.

The staff was very friendly on the phone, and initially it was very easy to get everything set up to get my windshield replaced. I had told them I was shopping around and they worked with me to even get a discount. I was very pleased.
However, I had to call back and change the type of windshield I wanted. I specifically said I needed the type with blue tint across the top but the person quoted me with the incorrect type of tint for my windshield and I ended up with a windshield on my car that wasn’t what I asked for.
I had to go back to the store for them to look at it and the mistake was identified. It’s gonna cost a little more for the right windshield which I’m not too happy about since it was them that gave me the incorrect quote, and it’s too late to go somewhere else now.
I have to take my car back in in 4 days (can’t be right away as the installed windshield has to set). I live close so it’s not that a big deal, it’s just kind of annoying.
The service at the store itself was very positive, the man that helped me was friendly and was just trying to understand what I was talking about. He explained to me there are different types of tint and they used the one that the quote was put in for.
I’m not happy with getting the incorrect quote over the phone though.
I definitely recommend Safelite! I’d come back if I need to. I would just recommend going over your request at the store counter after making a quote over the phone and certainly before they work on your car.

Pros:
–They price matched a competitor, and even offered a price that was a dollar less to replace my windshield.
–They were friendly on the phone and in person.
–The job was finished sooner than the estimated time of completion.
Cons…and one that bothers me:
–When the pulled my car up front, it had a huge dent on the driver-​side fender that wasn’t there before. I noticed it immediately from the waiting room as I watched him park in front of the store. I let him know, and he took it straight to the back to get it fixed. After a few minutes he came back and talked to me about the payment, and finished up with me. Walking back to the car I could still see a small dent. It bothered me, but I’m not sure if it was considered a big deal or not. I dont think I’ll be coming back.