This place has really gone down hill. Last time I went there I got a meal(I can’t remember what it was called) that had fried chicken breast served over potatoes with crunchy onions and gravy. The chicken was overcooked. My husband’s steak was overcooked as well. Their cocktails are tiny and seem to have very little to no alcohol in them. I used to always get the car side to go and there was a steak with tomato and potato weight watchers item that I would get. The last time I got it, there was only like two small pieces of potato and no tomato. I stopped going there for a long time because of that. I went back recently because of a gift card, but realized that they haven’t improved and their menu is horrible(more of a corporate thing, than location). It’s just sad.
Eli N.
Tu valoración: 2 Middletown, NY
As me and my fellow colleague entered this establishment we were seated right away. An issue we noticed right away was that service was completely slow. I feel like turtles could be our waiters and do better than these employees. I also heard other clientele complaining about how the service took forever. This isn’t my first time coming here and I continue to get mediocre service and food. Shrek must’ve been the chef because my colleagues entrée had more onions than the actual food. My food tastes terrible the fries had way to much salt. The waiters couldn’t even follow a simple request we asked for no ice in our drinks and of course they mess that up. I asked for a straw I don’t think it takes 3 minutes to retrieve one. The place was not even full. Honestly the only good thing about this place was the appetizer. I’m probably not coming back to this filthy establishment there are definitely other places worth eating at. Wendy’s would’ve been better than this.
Stephanie A.
Tu valoración: 1 Goshen, NY
Had dinner with my family there today… the service was horrible. The fountain drinks taste like mold. They REALLYREALLY need to clean their machine. The pasta was watery. The restaurant was empty and it still took our server 20 mins to come back with our drinks. The server never introduced himself or smiled. Wouldn’t recommend this place to my enemy
Barbara P.
Tu valoración: 3 Westtown, NY
We had lunch here today in Middletown. We were greeted immediately and sat in a nice comfortable booth. For a chain restaurant I was very surprised by how many different delicious choices I was facing and had a hard time deciding. I know that they have a high sodium content so I was trying to stay healthy but the wonton wraps with chicken and cilantro were too good to pass up. I got a Chinese chicken salad with grilled chicken not fried and my friend had a shrimp salad from the 600 calorie and less menu. The wontons were to die for. We both enjoyed our salad. I had enough to take home for another meal. I will also mention that the water served was more like bottled water. Very crisp and refreshing. It was a nice lunch. I would go back but just on occasion because it can get very fattening. Oh and the total tab for two good-sized salads, an appetizer, & a diet coke was $ 37. A little bit more than I normally would spend on lunch but it was worth it especially because I was with a nice friend and I enjoy her company.
Eds O.
Tu valoración: 2 Goshen, NY
Giving this place another try. I haven’t been here in a while; few years ago. Just like last time around, the food wasn’t so good. My burger was cooked well done, I asked for pink. Plus, the sauce was smothered all over it, I asked for it on the side, not on the burger. The manager was notified, he was great, no issues with him. Don’t know if I will be back though. Also, service/cook time was very slow…
Tori P.
Tu valoración: 4 Middletown, NY
Remodeled inside with local sports teams. Love the hometown feel, much nicer appearance than years ago. Had the best waitress we’ve ever had anywhere. New sandwiches were excellent. So glad we visited, last time was a bunch of years ago. Montréal steak on ciabatta had gourmet touches, and the all American smash burger had a fancy kind of mac sauce. All well presented. We will be back. Pics shortly…
Carly B.
Tu valoración: 2 Goshen, NY
Went there with my boyfriend this Saturday. I give 2 stars instead of 1 because our food was actually pretty tasty. The service on the other hand; horrible! We weren’t given straws or silver ware(I walked and got my own straw from the bar). My boyfriend asked for a second margarita before our meal was even out, and it didn’t arrive until after he was done eating; we sent it back. I didn’t receive a refill either. We were never checked on while eating our food, and I wasn’t offered a box before leaving even though I ate less than half of my meal. At that point I didn’t even want to bring it home. One of the worst dine-out experiences I’ve had. Do not go there.
JPP P.
Tu valoración: 1 New Hampton, NY
The brand is in bad shape but not half as bad as this location. One would have to have no regard for service or food quality/taste to dine here. Wife wanted the triple chocolate meltdown. I suggested we eat somewhere else and get the dessert but we decided to give them«another try.» While I found myself in utter disbelief of what I was experiencing, I kept saying that I knew this was what it would be and why am I surprised. The manager sits at a table two tables from us and stuffs his face while I have dishes piled up since the server can bother to clear them. Chips for spinach dip were the bottom of the pan shreds of pieces. The pretzels were microwaved. The fries ice cold. Heaven forbid you want a refill on a drink. I had to ask for anything and everything I wanted at least twice. That is not service. Management and staff alike could care less. TL Cannon should be ashamed of themselves and start visiting their restaurants to see what is actually driving customers away. If I could rate this place 0 stars, I would have. The worst experience that money can buy. It’s not worth the dessert.
Christin W.
Tu valoración: 1 Melbourne, FL
Horrible experience. My husband is military and we wanted to take our parents out for a good bye dinner. Dinner took forever and then when it came out my sister in laws wasn’t ready and wasn’t brought out. Finally we had all our food and there was hair on my plate. And we never saw our server again after ordering. Highly recommend any of the other establishments in the area.
Julius V.
Tu valoración: 2 New Paltz, NY
Service is very slow when they are not even busy. I’ve been here a few times. Maria is a shitty server Services takes FOREVER
Kris P.
Tu valoración: 4 Middletown, NY
Took my kids and mom to lunch, waitress was wonderful and went out of her way to accommodate my small kids. Extra coloring mats, extra crayons, food came out fast and had lots of patience. 2 Caesar salads, 2 chk nuggets w fry kids meal. 1 large sangria for me for taking my kids and mom out to lunch. Over tipped waitress
Wms W.
Tu valoración: 1 Middletown, NY
Stopped in with, family and friends they had kids 4&5, they got children’s menus. Maybe the adults should have also as the kids food came right away. I ordered the fish and chips nice size portion of fish a little too greasy, but edible, had to constantly ask our server for refills, my daughter ordered her chicken sandwich with mayo on the side as it’s spicy mayo. Well it came with spicy mayo on it and regular mayo on the side, after flagging down our missing waitress telling her about the mistake and asking for refills again. The manager came over to see what the issue was, meanwhile my daughter is trying to cool down her taste buds, but no refill yet. The manager offered to bring the menu as my daughter was just going to cancelled her order and just stick with her appetizer instead. Meanwhile the kids were done and waiting for ice cream which hadn’t shown up yet. The manager says«I will get those boys their ice cream with whipped cream personally». Well guess who shows up 2 ice creams no whipped cream. It’s our friend the missing waitress, we ask her for 3 take away containers, at this point we just want to get out of this place. The manager comes back to see how the kids are doing, I tell her about the whipped cream and off she goes to get that. Meanwhile no boxes, no refills, no waitress. Finally the whip cream arrives I ask for boxes again and get the check. Didn’t get charged for the chicken sandwich or the botched up ice creams. Big deal now I have to go to McDonald’s drive thru for my daughter, but that’s a whole other story…
Genevieve B.
Tu valoración: 2 Middletown, NY
I tried this restaurant because I’d been given a $ 15 gift card for it. Since we were broke, my sister and I went for the 2 for $ 20 special. We got mozzarella sticks as an appetizer(good), my sister got the chicken tenders with french fries, which was good, and I got the riblets with fries which were okay but not great. The riblets were a little dry and hard to eat with all the bones. The BBQ sauce was pretty decent though, spicey! The ice tea tasted strange. Our server was good, but the greeter/seater was just awful! He was so moody and rude that I couldn’t understand why his manager just didn’t send him home! He was the same as we were leaving as well. My sister and I laughed over it, but I do feel it was unprofessional of management to allow him to continue to behave that way.
Jay M.
Tu valoración: 2 West Point, NY
Service at the bar is horrible. Stay away from Kristin at the bar. Took over 20 mins to order food so I grabbed a waitress that passed by and ordered thru her. Everything was about as you’d expect it.
Cindy Y.
Tu valoración: 4 Blauvelt, NY
Love that they serve the food nice and piping hot! The spinach artichoke dipped is awesome and the blacken chicken penne was delicious.
Gail C.
Tu valoración: 4 Port Jervis, NY
This restaurant is good & the prices are not too bad. You should try & eat there early for dinner as they have alot of poeple go there.