Megabus

As expected, if you read this don’t bother emailing the
email. It is quicker to copy and paste the terms and conditions to yourself and sign it a fake name. I literally responded the question «did you even read my email?» I also wrote to please not reply to me just to see if it in fact it is bots in customer service. I got an automated response…

Buenas Tardes:
Mi nombre es Jeniffer, soy ciudadana americana y residente de la Florida. Mi familia llego ayer de Puerto Rico, mi madre de 40 años y mi hermano menor de 6 años. Decidimos agarrar el Mega Buss Para Orlando FL desde Miami FL es día de hoy 14/​julio/​2015. Al llegar a la estación Miami Intermodal Center — 3801 Nw 21 st (7:40am) .
Esta señora Shantel Wilder es una empleada la cual le falto el respeto a mi familia y nos grito. Porque? Porque agarramos un Über que nos dejo aqui y lamentablemente el nos dejo justo en la estación donde paran los busses. Ella le dijo que no podía dejarnos ahí si no mas adelante. Eso fue lo que hizo el señor del Über y aun así ella nos dijo que no íbamos a poder montarnos en el buss por no haber seguido sus instrucciones. A todo esto ni mi mama ni yo entendimos su ingles porque lo único que hacia era gritar. No solo a nosotros si no a mas clientes. En ningún lugar decía que no podíamos parar allí y ella insistía en no dejarnos montar. Y mi hermanito solo lloraba. Muchas personas tambien tiro foto de el comportamiento de su empleada que pretendía y creía que todos sabíamos ingles como ella.
Espero que este incidente sea reportado y puedan darle un buen entrenamiento a la señora Shantel Wilder. Porque así perderán mas clientes y menos estrellas para el MegaBus el cual creo que siempre ha sido eficiente! Lo traduciré al ingles por google por si no entienden el español.
Good afternoon:
My name is Jeniffer I am resident and American citizen of Florida; My family arrived yesterday from Puerto Rico, my 40-​year-​old mother and my 6-​year-​old younger brother. We decided to grab the Mega Buss for Orlando FL from Miami FL is today 14/​July/​2015. Arriving at the station Miami Intermodal Center — 3801 Nw 21 st (7:40 am).
This lady Shantel Wilder is an employee that miss you my family respect and we cry. Because? Because we catch a Über left us here and unfortunately the left us just at the station where the busses stop. She said that I could not stop us there if not later. That was what the Lord of über did and she still told us that we would not be able to mount them on the buss for not following his instructions. All this neither my mother nor I understood his English because the only thing which was screaming. Not only to us if not to most customers. Nowhere said that we could not stop there, and she insisted not to let us ride. And my only brother was crying. Many people also shot a picture of the behavior of your maid that intended and believed that we all knew English as she.
I hope that this incident be reported and they can give a good workout to the Ms Shantel Wilder. For thus will lose more customers and fewer stars for the MegaBus which I think has always been efficient! Translate it to English by google if they don’t understand the Spanish.

On June 25, Megabus changed their pickup stop from the airport to 3801 nw 21. Myself and 20+ passengers showed up at the new stop today and the bus never came! Are your drivers aware of this change?!? Customer service was useless, they said they could not track the bus. Two buses came by to drop off passengers but the drivers were rude and unwilling to help. The only good thing about this new bus stop is that it is next to the greyhound… I will not be riding Megabus again!!!

Left Tampa a bit late and nearly full this morning, was lucky to get a back seat with nobody next to me so could stretch out. Made an appreciated 20-​minute food stop in Fort Myers, half way through the trip. Better be back on time or you will be sorry. Keep track of your luggage. Got to Downtown Miami about half an hour late. Was right by bathroom door so a bit busy and noisy. Back door directly behind me made a thumping noise, not loud, but like some loose strap hitting the side of the bus. Excellent smooth ride, pleasant driver letting all know what’s going on. Super cheap price when making reservation weeks in advance.

One of my cousins used this service to travel from Orlando to Miami last week.
My cousin (who does not speak English or live in the US) got off the bus to purchase a drink from a nearby vending machine and was left at the bus stop. I learned of this while on my way to pick her up and continued to the airport to pick up her bag before turning around to go find her since I was less than 5 mins away. When I got there I learned the bus had arrived almost 20 minutes ahead of schedule and I had just missed it. When I called customer service I was informed that we had to report the bag as lost although the bag was still on the bus and that it would take 5 days to resolve.
I called numerous times and provided my contact info but each time I had to create a new report and provide my information again. Thankfully the bag was sent back to their Orlando dispatch center but we only learned this because my other cousin went there in person on Saturday. Additionally this morning I received an email from their lost and found department informing me that the bag was not found after «a thorough investigation».
This company needs serious improvements in operations and customer service. I would suggest that whomever is in a leadership role look into and implement best practices. I did not use the services but was also inconvenienced way beyond what was necessary all because their «team» lacks training and resources.
The price is great but be prepared in case something goes amiss while traveling with them.

First off, the tickets aren’t a dollar so let’s be clear on that. If you find one that is, then consider yourself lucky because they increased the prices. Second, I don’t like the fact that the tickets aren’t refundable or able to be changed if you get lost or have car trouble. In my case, I had car trouble and ended up missing the bus. When I called to exchange the time, I wasn’t able to do so. I called and spoke to Ctystal and asked to speak to the manager or supervisor but she wouldn’t let me; which I feel is rude and showed horrible service. On top of that, I called and asked about the location was and the zip code, because it’s not on the ticket, and the rep didn’t know! Talk about being knowledgeable. My advice, don’t take this bus. The last time I took the Redcoach bus and it was perfect! I was provided with great service and the bus was excellent but more pricey. But hey, you get what you paid for!

I cannot say much yet as I have not made my trip from Miami to Tampa. I do have to say the ease of making my reservation was simple. I called customer service to see if I could purchase 2 seats so that I could sit alone and the agent was very polite and said «of course». I got a roundtrip ticket at a table seat on the bottom level for TWO passengers for $ 17.50. You can’t beat that! I will be sure to bring a small pillow, blanket, tablet and snacks and I am sure it will be just fine. I’ll keep you informed.

Great price: Trip from Miami to Orlando was $ 17. On time. Good service. Clean. Ample leg room. Passengers were quiet and respectful. Ten minute rest stop. Don’t expect much from the bathroom.
Wifi works better at the front of the bus. I couldn’t get my iPad to sign on while sitting in the back row. Signal is sometimes poor.
Make sure to bring a jacket or blanket as the bus is climate controlled. It was very cold.

Back on the megabus today Miami-​Orlando and this bus should be «out of service.» The seat I’m in is not latched on correctly so it keeps moving and the bathroom door is broken so with every turn the bus makes it swings open. The driver is nice but the bus should be serviced because broken bathroom doors and shifting seats can become a problem and a liability.

Nice and clean bus. Quite cheap. You can find filthy people stuffed inside, because of its low price. A green light keeps on glowing the whole time.
Pros: —
1. On time.
2. Pretty Cheap.
3. Wifi service.
4. Clean.
Cons: —
(As per me as a tired traveller)
1. Full of filthy people because of its pretty low price.
2. Wifi service only opens the
page. If you are lucky, you’ll get good speed for few minutes.
3. Light system is pathetic. One green light glows constantly over your head, which makes you uncomfortable.
Conclusion: if you are not tired, taking pretty short trip and want to save money; go for it. For me, not going to take it again.

This review is actually coming from Nancy A. In Miami …
After reading the few reviews I was skeptical about traveling on the Megabus but i wanted to see for myself and I am so glad I did. I got to the airport early enough for anything unexpected and enexpected it was. I didn’t realize I had reserved my trip for the following Friday instead of the day I was traveling. I contacted customer service right away and all was taken care of in a matter of minutes. The lady that took care of me was awesome — customer service «great».
The trip to Tampa from Miami went very smooth. Because of the review i read, i didn’t use the bathroom (that was the only bad thing on my part) We had a 15 min break in Fort Myers. I made sure to carry a lunch cooler with juice, sandwiches and some snacks. I had my crossword puzzle book and my cell to keep me entertained. Wi-​Fi was great. Got to my destination earlier then time projected.
All in all I was very content and I would definately use Megabus again.

I am riding this bus for the first time today and I can already tell you that I AM VERY DISAPPOINTED. Sure the bus is very clean, equipped with many outlets, is extremely affordable, and has free wifi, but the customer service I was given this morning was absolutely TERRIBLE.
I stood in line to check in and brought a box of things instead of a suitcase. Mind you, this box was a lot smaller than anyone else’s luggage. The minute the driver saw the box he immediately began yelling at me. He repeatedly shouted «NO BOXES! NO BOXES!» and would not give me a chance to speak or reason with him. Every other company I have ridden has allowed boxes. There’s no logical reason why they can’t be allowed.
I stood there waiting for my dad to pick up my box and observed him. He allowed these three women to take double the amount of luggage. When I confronted him about it, he yelled at me again. This time telling me to not speak at all because he was the captain and what he said was the only option.
A very kind woman in line gave me a recyclable bag to put my box in. It seemed alright to me since many people stored their luggage in these bags. When I asked him, his temper escalated and he yelled at the top of his lungs again, «NO MORE QUESTIONS!!» Everyone in line looked shocked. They were all quite upset as well and all rolled their eyes at him.
THIS IS NOT THE WAY TO TREAT YOUR CLIENTS. Megabus just started doing trips in Miami and I don’t think this is the way business should be conducted. I suggest hiring more kind and professional drivers or your company will not do very well here. Reputation is everything. Even with all of the nicest things, a company is nothing without customer service.