Greyhound Bus Lines

Tears, screaming and open hostility to coworkers were to be found at the new Miami Greyhound station at Miami Central Station.
While the facilities are new (and thus relatively clean), someone decided to make the station much too small to handle multiple departures, making it extremely difficult to organize the chaos. Thankfully there was a staff member whose sole job appeared to be sorting the crowds to the correct location: nothing would be possible without her. The lack of sufficient staffing also makes checking baggage a real pain, so show up early. (We couldn’t check ours in time but thankfully the baggage carrier let it slide, or else the driver might have laughed while pulling out without us.
While the website has finally updated with the correct address, trying to figure out where to board before then was a nightmare. The outsourced customer service line was more clueless than me, and multiple calls to the station went unanswered. We honestly just showed up hoping it would be right and lucked out.
The trip to Key West really wasn’t too bad, but since the station is connected to the Airport mover station, it is baffling why the first stop is still at the terminal. This makes it also very confusing to book tickets considering that the Miami station is practically at the airport.
These are all easy fixes that could have made riding Greyhound nice again, but no one from Greyhound corporate seems to care. The new station was truly a missed opportunity. Maybe Megabus will start service to Key West soon?