Hair the Extension Salon

I’ve been to Alicia twice in the past 6 months. Actually, I guess it was more like 1 time and an attempted 2^nd time. The first time, she was 45 minutes behind schedule and my 1 PM hair appointment began just after 1:45. I was willing to overlook this because I LOVED what she did with my hair. I scheduled a 2^nd haircut for this past Monday, December 14^th at 3:15 PM through her website as she instructed me to do the last time. I know she saw my appointment request because she approved it. So, the day came and I showed up for my appointment and the new location she was working at, Red Salon on Biscayne, only to find the lights off and the doors locked. I proceeded to text her at 3:11, then left a voicemail at 3:15. At 3:25, after waiting outside for 15 minutes, I decided to just leave. I drove 40 – 45 minutes EACH WAY from Pembroke Pines and she never showed up. She also never apologized. When I texted her a 2^nd time, I told her she had lost me as a client. It’s not like an apology would have won me back as a client, but it certainly would have been nice considering she wasted an hour and a half plus of my time! This is not only totally unacceptable, but completely unprofessional. Don’t go to her unless you want to take your chances with her taking you on time, if she shows up at all.

I was referred to Alicia by a stranger on Instagram and I took the risk of trying a new stylist in hopes of reviving my curls. I loved her work that I went back shortly after for a color treatment. Her service, the salon’s peaceful atmosphere, her expert advice and time taken to actually teach me how to care for my hair at home is what made me want to go back… and the cherry on top is that her personality is awesome. I call her my very own curl/​color specialist. Months later and I get stopped all the time by strangers for compliments… even a straight, gorgeous man stopped me to say he loved my color. :) Definitely a five star salon and service.