Arrow Collision Center

First let me say this Arrow’s business thrives primarily on insurance paid repairs.
I went to this shop for a repaint of the vintage 1970s Mercedes 450SL I’ve been working on to restore. Got all the mechanical work done and now time for a repaint and then interior work.
When I arrived at the business the parking lot was chaos, no place to park. Also the parking lot was dirty with debris. When I went inside there was no one who greeted me.
After a few minutes a man told me to wait for Orlan. Orlan briefly greeted us then walked away as he was shouting out directions to others and seemed disinterested in our business.
We waited in the limited seating wait area about 10 minutes and Orlan came back to attend to our query.
We then went to show the car to Orlan for an estimate. Orlan walked around, asked us no questions and told us to sit in the waiting area. During the inspection we tried to tell Orlan what parts we were replacing on the body (gaskets, moulding, etc…) and he was not interested.
Another few minutes wait and Orlan was back with an estimate — a whopping $ 10,000.00 for a repaint and parts.
The parts quote was double what the dealer and other sources quoted us retail. Imagine that Arrow is not paying retail for the parts.
Needless to say if the insurance company is paying then you don’t worry about the quote. But I still don’t think I would patronize this business based on the lack of people skills.
However, if you are seeking to paint a vintage vehicle and insurance is not paying go elsewhere.

I got my car repaired here after an accident this summer and returned today for a quick fix. The minute I stepped out of my car I was greeted and directed with who could assist me. They were very nice from before when initially repairing my car, but today they gave an even better impression! I’m so thankful for their professionalism and I would recommend anyone to use their services in time of need. Their lot and garage is clean and organized as well as their office. This is my best customer service experience in Miami since moving here in March 2014! YOU GUYS ARE AWESOME!!!