Village Inn

Let’s start this off good with saying that I’ve been going to this Village Inn since it has opened. Usually just ordering to go and bringing it home. Well, today I experienced the worse customer service from the manager at this location. The hostess advised me that the manager had no experience in a restaurant prior, but still no excuses. I ordered my food to go over the phone, specially ordering no onions because I am highly allergic to them and ordering a different cheese. I went over the order three times with the manager on duty on the phone. I was told ten minutes for the order to be ready for pick up.
I arrived 15 minutes after and the food was still not ready, I decided to indulge in a piece of pie and added it to my order. After five more minutes my food was brought out by the hostess with the manager on the phone behind.
My food was displayed with the wrong cheese and onions all over it. I hate to send back food but because I don’t feel like visiting an emergency room today, I asked for it to be remade. My pancakes and toast were left on the counter unheated.
The manager did not show any compassion and/​or empathy. Seemed kind of irritated. The hostess apologized to me when the manager left to take the food back. Mind you, the manager would not make eye contact with me and still has not said one word to me. Not even I’m sorry, unsincerely.
So, I wait another ten minutes for my food to be remade and my toast and pancakes getting cold. She asked if I already paid when the food was brought out, I had said I had not, thinking that a compensation was in order especially after a MANAGER’S mess up and lack of customer service but no. I was charged full price for every thing. And still no apology!!!
Horrible experience and horrible customer service!!!

The sever Breanna does a great job! The Managment is friendly The Hostesses and cashiers are friendly!

Not the best

This was possibly the worst meal I’ve ever had. The service was very good. The potatoes were instant even though menu stated that the mashed potatoes had the Redskins on them still. The macaroni and cheese was ridiculously bland with absolutely no sauce on it. The Shibata bread for the French dip was hard as a rock on the bottom portion. Chicken fried steak was not more suit all dry and hard. I cannot believe they serve food this bad and I’m not a picky eater.

Went for an early breakfast with some friends. Waitress was pleasant and was so sweet replenishing our creamer as needed. Food was great and would reccomend the VIB. it has an endless selection of sides and main dishes to choose from. Cost was about $ 11 with tip.

The food is good. Our sever was training someone which was hysterical because she forgot everything. I got the $ 10 steak which I thought would be larger. It was good, however my «side of fruit» was a joke! A toddler could eat more. My son got pancakes. But no syrup, I had to ask for it. Really? I think I’ll skip this place next time.

I always used to go to this location but recently they have been taking so long to seat me. Even if I was waiting before everyone else they all got seated before I did. Some of the waitresses are also very rude and roll their eyes when I ask for something extra. Super disappointed.

Food was fine; service was sooooooo slow. Waitress and manager appeared very unconcerned, even when I complained. First, the waitress never came; I had to ask for one. Then she took our drink order – waters. We did not get the waters for 20 minutes!!! We got our eggs and pancakes (after I asked for the manager) 45 minutes after we sat down. (People who had another waitress got their food 15 minutes after they sat down.)
The older lady across the aisle told me that she had to go find the waitress twice. And the poor lady had an oxygen tank.
If your waitress seems really slow, ask to be reseated in another section.

Was seated as we first entered. Waitress was friendly and professional. Food can out in correct amount of time. Food was hot and cooked to order. Better experience than Ohio. Will return.

I’ve been to another Village Inn one other time for dinner and did not like it at all. The food was very bland and nothing noteworthy. This time, we thought we’d try their breakfast and we were pleasantly surprised — the breakfast for very tasty!
We both got the High Road breakfast which included 2 scrambled egg whites, 2 sausage links, and an English muffin. It also included hash browns which were out of this world! Down of the best hash browns I’ve ever had.
The service was a little slow but that was expected being a Sunday morning. The waitress was very apologetic and had a great sense of humor about it. I can’t wait to go back there for breakfast again.

Had the strawberry-​rhubarb pie blended into a vanilla shake. Life changing! You gotta try it! Traci was our server and she was awesome! Great food and great service!

This time was a disaster !!! We do like Village Inn for most of their items, but «Not a happy camper this time». I ordered chicken noodle soup (1 piece of chicken in the whole bowl) which by the way was $ 3.70. I had to ask for crackers, butter, etc the butter never did come. I also ordered side of potatoe pancakes (AWFUL) is putting it mildly, I bet the cook NEVER made these before !!! they were half way cooked and not sure really what they were supposed to be just hash browns, eggs and batter. Served almost cold… HORRIBLE JUST HORRIBLE !!!
Waiter said they were short staffed «What» 5:30 — 6:00 PM on a Monday evening???” why were they short staffed… Not a good sign at all !!!

the service is slow, waited ten minutes to be seated and it was not even busy then when we did get seated it was another ten minutes before we were waited upon I am givîng it a three star because the food was great once we received it.

Got seated and had not seen anyone for the next 10 mins. No waitress no host no nobody. Finally the waitress showed up and she was a bit rude (she had an accent of sorts). She placed drinks and food on our table and we just kind of sorted it out amongst our selves. Food although was great but without great customer service, none of that matters.

The food is about what your expect from a typical diner/​restaurant. The pies are good but not the best. Service has been good but slow. The servers always seem to have too large of sections to take care of efficiently. The front end staff seems to vanish when needed. A server finally seated us when there wasn’t a host in sight. Then when it was time to pay there wasn’t anyone at the cash register. Because we are honest people we waited around for her to show up so we could pay. Has a nice quiet atmosphere which is good.

I had a great experience at this Village Inn! I was craving some diner food for breakfast, and the Classic Eggs Benedict with hash browns really hit the spot! Our server was attentive, and our food came out quickly. I look forward to going back for lunch or dinner, so I can try the pie.

Been here twice. The first time the waitress spilled food on me and with no apology. I returned again another time just to appease my daughters. Again the waitress (a different one) was short with us and obviously in too much of a hurry to attend to our needs. But my real gripe was the glasses. They were filthy. All of them. I couldn’t use them, they just put me off. The inside of the glasses had this build up of grime and dirt on them. I won’t be going to this place again.

Went here for food on a Tuesday everything was undercooked hash brown pancakes french Toast it was not good

I do love Village Inn!!!
We go to village inn on a regular basis because it is one of the few breakfast places around. I was always a fan of Ihop because of the pancakes but Village Inn is much better. You don’t have to order a side of anything because most of the meals already come with it, (side of hash browns with your omelet at Ihop does not exist unless you pay for it!). They also have great pie! I love the chocolate truffle, it is a seasonal pie so I tend to buy a whole one and freeze it but when it is there it is a must have. The staff is friendly and good at what they do. The restaurant is always clean as well as the bathrooms. I feel village Inn’s are underrated these days, and I may be old in spirit so that is where my joy of village in comes in, but in the end it is great. :)

Great service! The food is good. But the real reason I continue to go here very frequently is the awesome service.