Top Line Auto Service

My previous comment *mysteriously* got deleted so I thought I would summarize here. DO NOT COME HERE. I know that I am a young woman and its easy to be taken advantage of when it comes to cars, but these people are on another level. I came in because my car was shaking when driving/​I thought the tires felt weird. They told me my car was messed up from a rock getting inside it and messing up the engine and all this stuff, & how I would be in danger to drive it, &the cost would be over $ 1000 to fix it. I FREAKED OUT and took it to the dealer right away, they took it for a few hours, checked everything & they said absolutely nothing was wrong with it. Oh wait, maybe my tires were slightly out of alignment. But nothing with the engine/​under the hood. Ridiculous!

Well i bought a 2005 dodge magnum r/​t at mp auto in chandler and it came pre installed with a blown engine, good times right? anyways, i DROVE the car to top line auto with a real bad clicking sound that continued that kept getting worse as time went by. I dropped $ 1000 and asked chris to check it out and if he could fix it lets stroke it out and put a cam in it. well it took him nearly two weeks to get to my car which was supposed to be done over the weekend seeing as i dropped my car off on a monday. well he gets back to me and says the engine is shot and i need a whole new one but in his opinion i should sue the dealership i bought the car at because they sold me a blown engine. i went down to the shop and took pictutes of the engine that had been partially dismantled. the heads were on the ground and the block was still in the car. the cylinder’s were full of coolant which told me they didnt even drain the motor before they took it apart, which kind of confused me. well i hired an attorney and bought him all the paperwork i had acquired over the month and a half of owning the car and having to spend nearly $ 2300 fixing all the issues with the car. About a month went by before this attorney finally got everybody on the phone and when he gets back to me hes pissed. he says out buddy chris who was the star witness in the case totally folded and basically threw me under the bus sayinh that i probably blew the motor myself by changing out the spark plugs and wires, which is not the case. so, now a good month and a half has gone by with my car just sitting and guess what? i lose my job because it relied on me having a car and driving all day. so i ask chris if it would be ok for me to keep my car at his shop till im able to come up with the money myself for a new motor. he agrees and that was that. well my life continues to spiral down and i lose my house amd put everything in storage while i move to a hotel and continue to look for work. After about a month or so chris calls and says i have to either get him the money to fix my car or get my car out of thier. so being broke i go to my storage to liquidate my assets to pay for the car and the lock is busted off. i open it up and every simgle thing of value is gone, tv’s speakers, safe with gold inside, computers, gunz, all thats left is furniture bathroom stuff and kitchen supplies. while dealing with this i call chris and tell him im gonna have to pick up my car somehow and store it someplace else, and he proceeds to flip out and call me a piece of shit over the phone and says hes impounding my car and ive racked up $ 750 in storage fees. well at this point $ 750 might as well be $ 1 000 000, cuz i sure as hell cant pay that. ive gone from living in a hotel to couch surfing from place to place trying to keep a roof over head, the whole while more and more of my belongings are disappearing as the so called friends im stayinh with take it as ive brought them gifts hidden in my bags that they can help themselvs to anytime i go to sleep. so after many calls to top line and them refusing to disclose the location of my car i call the cops and they dont seem very eager to help. after pleading and begging for help the cop gives me the addresz of where my car is at so i head down there amd the place is a used car lot and guess what? my car isnt there. so i camp out at this car lot till someone gives me the number of some guy that is chris’s buddy and tells me hes got my car. i call him up and he laughs at me over the phone and says im never gonna see my car again. so i go to top line and am basically brought to tears being forced to beg for my car back and chirs gives me the option of helping me get a title loan on the car to pay for the motor in the amount of $ 5000. i have no other option but to say yes otherwise he tolde hes selling my car, the last possesion in the world i have left. so they give a homeless guy with no money and no job a loan for $ 5000 and a week later ive got a car. so i find a job and its not even enough to get an apartment. at 9.00 an hour im still living out of my car and im supposed to come up with $ 560 a month to pay thos $ 13,333 title loan i wqs forced into by some sleezy mechanic and his buddys at a title loan shop and a tow yard. i showed picture of the motor after it was dismantled to anothet mechanic and he was astonished this creep charged me $ 1000 to simply take thd heads off, plus he cant see anything wrong with it either. oh amd when i got the car back chris had stolen my touch screen deck, custom built subwoofer box with two twelve inch JBL’s and a pioneer amp. Thanks alot Top Line Auto, and Chris, for ruining my life, thanks a lot

Great service at a fair & honest price.
Owner is a good guy, real personable!
Need any work on your vehicle, I’d highly recommend Top Care!

I have read other reviews and feel compelled to finally write one myself. Apologies for length, but if you want straight scoop on this shop, it’s worth the read. I am neither friend or relative and, in fact, there was a time when I was going to write a 0 – 1 star scathing review.
My son bought a rebuilt ’76 Ford Elite from Chris (the owner) over a year ago. It was my son’s first own car. Chris treated him wonderfully, even offering my son both teaching time and discount if he ever needed to bring the car in for repair. As the vehicle was over 35 years old (though less than 50g miles!), there were some things that went wrong with it soon after my son brought the car home. Chris was fantastic about telling my son to bring it in and he’d repair it, most of the time at little or no cost, if it was something he had missed fixing prior to sale. With regard to my son’s car, we would have given Top Line & Chris 5+ stars. I even stopped taking our family vehicles into our previous long-​time mechanic and started servicing them with Top Line, which is not close to where we live.
After a few services and couple of months later, I was told I needed a major repair on one of our family vehicles. Because I felt Chris had treated my son incredibly and had done some cost-​effective minor repairs for me, I told him to go ahead with the major repair. Shortly thereafter, a second, even more major (unrelated) repair was necessary. Multiple problems occurred as a result of the second repair, creating great frustration. I demanded Top Line continue to address the problem until it was resolved. At one point, Chris said he had done everything he could and that maybe we should just part company. It should be noted that he continued to treat my son with courtesy and respect.
I did not let the issue with my car go, even though I was angry and it would have been easier to just take the loss, bite the bullet, and go have my previous mechanic fix the problem. Eventually, Top Line’s previous lead mechanic (who I am very sorry is no longer there) figured out the issue and was able to resolve it (which turned out NOT to be a Top Line diagnostic issue at all, but rather a manufacturer’s mislabeling). Chris reached out to me (which he did not have to do), apologized for all my inconvenience and made the situation right. He provided compensatory service and really proved to me he was a «stand-​up guy» with plenty of integrity. He still treats my son with respect and availability. I probably should give him a 5 for the way he resolved the issue, but I had to take one star for being in that situation in the first place.

Will not refer any people their way. I trusted them to look at it when I had no options and they tried to tell me extra things needed to be fixed. Basically said the reason for one problem was a bigger problem, which was impossible. Either he didn’t know anything about cars, or wasn’t telling the truth. Really don’t appreciate the dishonesty and makes me wonder what they tell other people.

Topline is the name. Definitely a TOP LINE auto repair shop. I have only been in three times so far, but they are now my go to place. Fast, inexpensive, and reliable.
Thanks Guys
Curtis

Fast and friendly service! 50 alignment and they did it fast too! Chris took care of me and got me in and out!

Had my oil changed here twice and have had no major complaints. Customer service is a little. lacking, but it’s dudes working in the heat so I’m not expecting service with a smile. It’s been very affordable and I don’t feel rushed or like an inconvenience when I walk in. Vending machines and TV in the waiting area, which is as big as a living room and has comphy couches and chairs.

I’ve taken my car into Top Line twice now. I first considered them because they are walking distance from my house. I continue to use them because I trust them. I’m a single self employed woman who is budget aware. I always check with a friend who loves cars to see if what a mechanic is telling me rings true. I’ve done this for the past 20 years, some mechanics are uncomfortable with this. The guys at Top Line Auto have helped explain the problem over the phone. So far they have replaced my transmission, this was a big job so I shopped around — they were the best deal I could find.
This time I needed my rack and pinion replaced, I’ve put it off for about a year. I’ve had three quotes ranging from 600 – 795 dollars. My plan was to purchase the parts myself and take them to Top Line Auto to install. Long story short they gave me such a good price I didn’t have to source my own parts. Anyway I love these guys, more importantly I trust them and I’m glad they are a part of my community.
They shop seems to always be busy yet when I’m talking to one of them I don’t get the feeling of being rushed.
The waiting area is big and comfy, big screen television, comfortable couches, air conditioning… I will give them 5 stars once they get a popcorn machine (just kidding).
Bottom line — I will keep going back!