Sears Auto Center

Spent 4 hours here waiting for a fix, they gave me estimate and now i come back, i’m second person here and they say it be few hours. The service here is very slow and I dont recommend coming here, even the oil changes are slow.

DONT GO HERE!
Not worth it, go to the Pep Boys on southern/​country club!
Went in here in the 11^th for a simple oil change and it was a huge mistake! The oil change included a tire rotation and the works, but once my car was done they said my rear RIGHT tire had stripped studs and they couldn’t put the lug nuts on properly, so they said my car was unsafe to drive and told me to walk home because they couldn’t fix it till the next after noon. I told them I had school/​work the next day and couldn’t miss, so we agreed to roll my car into the parking lot and I’ll just have my boyfriend fix it himself. Turns out only one of my studs on my RIGHT tire had stripped and they had just ruined 3 of my lug nuts trying to force them on one stud. However, they did force a lugnut onto my stripped stud and we couldn’t get it off ourselves so we went back to Sears to have them remove. They wanted to charge me another $ 24.99 to remove the lugnut because the incompetent MANAGER wrote in the paper work that the stripped studs were on the LEFT side.
I only talked to the manager the 2 days I was there and he was completely unprofessional and rude. I will definitely never be coming back.

This is the final straw. Last time I bring the car to Sears. They have one of the worst customer services. I had two tires replaced on my 2012 Honda. As soon as I drove the car out it started to vibrate and pull to one side. Had to setup another appointment as the shop did not have any slots open to bring the car right back. About 1 – 2 weeks later I bring the car in for a simple rebalancing. After about 60 minutes later the service coordinator said that we checked the «breaks» and we are going to change the «oil». Told him I just brought the car in for a tire vibration, not breaks or oil. His reply, «Oh ok». Goes off and says let me tell the tech. 40 minutes more and I am still waiting for a job that should have taken less than an hour.
Last few times I went to their Chandler location and got the same crappy service. This shop in Mesa is no different. They have a culture of shotty service.
Take my word. Save yourself the hassle. Stay away from Sears Auto!

I went here a couple months ago and got what I expected thats why it gets at least 2 stars. I went today though to get some tires repaired and i waited for 40 mins with out anyone acknowledging I was there. The man checking people in for sure saw me but didn’t even wave nod or say anything to confirm I was waiting. He then walked off and showed back up only to talk to other employees in the garage. I left and went to firestone tires up the street and got helped right away

One of the worst places on earth they lied and cheated me. I called and talked to a person named Tim and he told me he would price match the tires from discount and take 10% off. I went in the next day and tim said they don’t price match anymore. I asked to speak to the manager and they said he was gone it was only 330pm. Then Tim left me saying he had to leave. So I had to wait for the other person to finish. The other person was Erik he seem to care about the problem. He was very sorry that Tim said that we would price match and he would price match because Tim lied to me. While I was waiting to get the tires put on Erik was waiting on at any given time 3 or more people and never lost his cool. It seem to me he had to take care of a whole shop. Erik was the only reason I will ever go back.