Pep Boys

Dropped my car off at 10:30 a.m. It needed a new turn signal indicator. Called the next morning and the moody teenager who answered the phone informed me that they hadn’t touched it. Why do they take appointments? Its also overpriced and it really seems like they are just not interested in customer service. People will keep going there when other options aren’t available. I guess they know that.

I made an appointment for an oil change and belt change the day before I brought it in. Got to the pep-​boys and they tell me about a little over any hour. I went to lunch and came back and been at least an hour and 20min and they told me they haven’t even started on my car because some ladi came in and had an appointment, the manager told me the mechanics got confused with what car he was suppose to do first so he finished a domestic car before even touching my car. Total time took almost 3 hours then they said they were gonna rush to get my car done, and I said I didn’t want the mechanic to rush in my car! I can’t even believe they would say that! This raises questions about the work quality and now understand why this place has very low star ratings. They gave me about 23 $ off a 222 $ job. I’ll never come here again to get my car worked on in a rush! 1 star for the discount I guess? They told me the air filter was dirty and needs replacement, I told him I just checked it and I could see threw it fine. They he proceeded to tell me it would last another 5 months. Huh.

Wow how sorry that you have to talk me into a diagnostic I did not originally ask for and then charge me when I get the work done through you. Management should be ashamed of salesmen doing this to hard working folks. I will not be returning. Shame on you.

I have brought a couple of our cars here for oil changes. At first it was no problem, however the quality of service has gone way downhill. I have a 2003 Ford Explorer, and the last time I brought it in I reminded them that the previous time they had forgotten to turn off the «Oil change required» signal. The manager goes out to do an inspection of my car, and tells me that I have a nail in my tire, and that where it is in the treads, the tire can’t be repaired and do I want a new tire? I say no, I can bring it back to where I bought the tire to have it checked, and to please put my spare on. Well about an hour later I get a call from Pep Boys, and what do you know… there is nothing wrong with the tire! Oh, and when I picked up the car… they forgot to shut off the Oil Change Needed light. To make a very long story short. DONT GO HERE THEY ARE TRYING TO SELL YOU THINGS YOU DONT NEED AND THEY DO SHODDY WORK!
More BS from Pep Boys, I sent an email to the address they asked me to, even left my cell number… no call, no email…

Took my car in for a simple alignment because she pulls to the right. I waited in line for about 20 minutes to tell the attendant what I was there for. He proceeded to «shoot the shit» with a regular customer and ignore the fact that there was two people waiting for his assistance.
I work in customer service and felt that there was a lack in a sense of urgency in even acknowledging that there were people waiting in line.
However, he was honest and stated that they were going to need a few hours to work on it. Four hours later, they called me and I picked it up, paid $ 100 and my car pulls to the right more noticeably now. Also, this might not matter very much but when I told the attendant the make and model of my car, he clearly didn’t listen and put down the wrong year.
I’m extremely disappointed with the whole experience and it is very unlikely that I will ever go back to get my car serviced at this location again.

Came in with a corroded battery cable. Get the Durango checked and now it’s not only a battery cable but the battery. Max 45 minutes. :/​Anyhow here we are still, over two hours later, still waiting on them to put in a battery. Not once have they let me know what’s up. There was only one vehicle in the bay we I arrived. Terrible service. NEVER WILL I RETURN TO THIS LOCATION.

Do not come to this location. I brought my jeep here for a routine oil change. I called the day before and set an appointment at 4:30.
I showed up 15 minutes early, the guy said it would be about an hour which I thought was long for a oil change but went along with it.
I called an hour later from a near by McDonald’s and he told me it would be another 45 minutes until it would be done.
Still confused I gave them the benefit of the doubt and said ok.
I walked back to their location 45 minutes later to be told it would be another 45 minutes before they even started it.
Finally, I see them bringing in my car at around 6:10 with the guy who’s supposed to working on it casually on his cell phone and smoking a cigarette.
After he notices me staring at him, he flicks the cigarette and starts with the oil change. An hour and a half later than my appointment was!
Finally I get my car back after a littler over 2 hours FOR AN OIL CHANGE.
Why does it take this long for an oil change?
I guess an even bigger question is, why do they accept appointments if they mean nothing.
All in all, STAY AWAY FROM PEPBOYS!

Made an appointment online for a Sunday at 3pm for a simple oil change. We arrived on time, and received an exasperated response when we told them we had an appointment. Apparently they «don’t receive alerts for online appointments», and therefore, were extremely busy. I have now been sitting here for three hours waiting for an oil change. They’ve only just took my car into the shop ten minute ago. I am not happy. Terrible service; the attendants were not friendly. I should have taken my keys back and left after an hour of no service — HONOR YOUR CUSTOMER’S APPOINTMENTS.

Absolutely horrible service. I made an appointment earlier in the week to have my oil changed and to look at an issue with my turn signal. When I arrived I was told the diagnostic part might take a little bit and to check back in an hour or two. After two and a half hours I checked in and they said the diagnostic part hadn’t even been started because he was having to jump around to three other cars that came in AFTER mine, and they only had one tech that could look at it. When I asked if the oil change had at least been started, they salesman said that he had no idea and came back twenty minutes later telling me it hadn’t been started either. I asked for my keys because I was going to take it somewhere else (which only took another five minutes) he said the manager would be up in a couple of minutes or call me. After another couple of minutes when they brought my truck up, I immediately left, and now over an hour and a half I still haven’t received a phone call. I’ve been going there for years, and been more than patient with them even through there own screw ups but I will never go back there again.

I went to Pep Boys for new break shoes. I had a full inspection done by Midas, and thought «hey they have a great deal going on, I’d love to save some money.» I think not my simple break shoes were now estimated at $ 351 all of a sudden I needed all this extra hardware… I had them put everything back together and took my car back to Midas and got the actual work done. These people are not honest, they will try to rip you off and sell you services you don’t actually need. Stay AWAY!!!

On 5÷2÷15 I had the Oil Changed @ Pep Boys in east Mesa (Main & Sossoman). Upon there inspection they said our battery was leaking.
I took my vehicle into this Pep Boys as its closer to my house plus it’s where the Battery was originally bought. I told them I was told by the other Pep Boys that my battery was leaking, and I would like a replacement under the warrenty. They then proceeded to tell me it would cost $ 20 for a test on the battery.
I insisted and informed them that the battery was still under warrenty and it needs replaced. They continued to insist that it would still cost me $ 20. I told them that another Pep Boys just this morning said it was leaking. The worker that started the ticket said he didn’t care what another Pep Boys said. They will still have to charge the $ 20.
I then told then it’s under warrenty and another on of there stores said it was leaking. He and a manager said they don’t care what the other said.
I will NEVER deal with this Pep Boys again as they wanted to charge for something that was under warrenty.

I own a 2010 Mini Cooper Clubman S I asked a service manager if he could work on a Mini Cooper he said yes he quoted $ 155 to replace a thermostat after the car was pulled into the shop for the repair he then called me and said it was going to be $ 405 to do the repair as he was unaware of the part being $ 176 instead of $ 23 so I agreed to go ahead and fix my car anyway after opening the hood the next day I find hoses not connected and 4 – 5 bolts not tightened down just hanging loose inside the engine compartment the service managers name was Steven Ronnebeck
Poor service I would never go back!

I had actually driven for a few weeks with the paper floormat from another shop. someone grabbed that, put it on the passenger side, grabbed my sunshade, stuffed that on the passenger side, and then tracked grease onto my carpet. I had them replace my timing belt, but after a week and a half, I went back, because the engine suddenly ran rough. They said that I needed a valve lash adjustment, which would cost a couple hundred dollars more, plus they wanted to do the normal maintenance stuff like changing the spark plugs and wires, except they wanted to charge $ 125 for it. I replaced the wires and plugs myself in the parking lot and the manager at the Tempe store told me to have these guys replace the timing belt tensioner, because it was off a tooth. They fixed it, but ran down my battery.

I can forgive being treated like I’m an idiot once, but to be treated that way twice solidifies why I will never be back to this store. Five months ago I came into this Pep Boys for what I thought was a nail in my tire. I was told it could not be fixed and that I would have to buy a new tire. Fortunately for me, my tire size was not in stock and I took it to Discount Tire where I found out it wasn’t a nail at all but a simply a short tack in the tread (3/​8″ long).
I returned to the store on ¹⁄₂₆ for a visible screw in the tire that was throwing on my TPMS sensor. My tire was fixed, the light went off, I went home. I drove my car the next day over 50 miles and the light came back on on my way home. (Apparently a known glitch in some OEM sensors). I took my SUV to the Discount Tire where they scanned for the sensors then told me the sensor on the wheel Pep Boys serviced was gone! I drove back to this Pep Boys where I was treated like I was an idiot for even suggesting someone messed up. The blue shirt employee that created the work order the night before happened to be there in street clothes and he was emphatic in telling me that the sensor was on when he drove it in — duh — there was a screw in the tire and it was leaking air!
Both the on and off duty blue shirt employees continued to make it as if it was my fault, that their mechanic would not have done anything to it and it was my apparent lack of maintenance since the tire had been plugged once before and it was «probably missing from then». I know with certainty that that was not possible since I had never seen the Tire Pressure Sensor Fault error before this event. Playing devils advocate though, if it was missing when the tire repair was done, shouldn’t the mechanic have said something? That would have been a quick $ 60 sale of a new sensor on tire repair service.

If you need service, see Bryce at the service desk. I travel a lot and end up in Pep Boys more than I’d like and in the past few years have gotten consistently good service in all of them. Even when there’s been a snafu which is going to happen when there’s a car involved, they have always made good on the next visit.
In Mesa, I needed some unexpected maintenance at 6:30pm on Saturday and Bryce is a pro. He gave me my options and best and worst case scenerios and his crew went to work.

So I came into the store in a very modest dress and a coverall that covered my shoulders to my elbows (not that my clothing has anything to do with it!). I felt naked. The employees in there either made it a point to stare me down which made me feel uncomfortable or make a point to come over and shake my hand and tell me their names. I just wanted my oil changed, not go to a singles club. This place is not in a decent area. I was waiting in the lounge with my back up against the glass and I caught another customer staring down my shirt from outside. That pretty much was the most horrifying thing ever. I stayed calm and paid for the oil change while that jerk was in line behind me. I got my car only to notice that there was a big fat oil print on my door handle, the elbow rests, steering wheel and the entire seat. The dirty employee drove my car and blackened my seats. I was too horrified at the previous customer and felt too uncomfortable letting management know since I felt like management was trying to hit on me. Especially not appropriate after I said it was my husbands car two times to the manager. Anyway, my husband was not happy about the seats. We won’t be going back.

I would not recommend them. I’ve been here twice — the first time I came in for an oil change. My TPMS light was on due to low tire pressure, and before the oil change I specifically asked them to make sure they air up my tires. I got the car back, drove it off the lot then noticed that the tire pressure light was still on so I had to go back to have them put air in it. Waste of time.
The second time — My car is due for a 60k service. I called them and spoke with someone who asked me what I needed. I mentioned that I’m due for my 60k service and wanted to price out how much it would be. I was replied with «huh? 60k? I’ve never heard of that before… I’m not sure what part that is so I don’t know where to put it in my system.» How do you work for a repair shop and not know what a 60k is? Finished with this place.

We took a car in to have an inspection before deciding if we wanted to purchase it. This was towards the end of the day but they were great about it and got us right in. Anthony explained what they look for and got Tech Alex to do the inspection. Alex did a great job of explaining any issues he saw without trying to add in a bunch of minor things. He showed concern on what he felt was the most important items and showed us the things he found. Anthony and his service manager there were GREAT in Honest Customer Service and trying to make sure we could get the best price and offering price matching on the services needed. I would definitely recommend using them again for any car inspection or repair.
Lori

I’ve been here twice now, first time for tires and the second for an oil change. Service here is pretty slow and employee’s always seem to be scrambling, like they are under-​staffed. It took an hour and a half for an oil change and this is with me calling the day before and making an appointment. I don’t really understand why they take appointments if they can’t get you in and have you wait like you just walked in. The only reason I came back was because if you buy 2 new tires, you get a free oil change voucher. It was nice not to pay for an oil change and my tires are great, no problems whatsoever.

BEWARE…
I stopped in to check prices on brake pads for my Durango.
+ I was quickly assisted.
+ The price ($ 241) they told me was ALOT cheaper then the jackasses down the road tried to charge me ($ 890) and less then any other quoste ($ 250-​$ 300) I was given. I assumed that the price was just for parts but it included labor!
+ It was getting late on a Saturday but they said they could do it immediately.
+ They made me a list of everything that needed to be fixed but + didnt pressured me at all.
* My vehicle was done when they said and the price didn’t change.
+ The store was clean.
+ The staff was helpful and friendly.
BEWARE…
I TAKE EVERYTHING PREVIOUSLY SAID BACK! THESE INCOMPETENT MORONS F*#KED MY TRUCK UP! LESS THEN 2 HOURS AFTER I PICKED UP MY TRUCK AND DROVE IT LESS THEN 5 MILES MY LEFT FRONT BRAKE CAUGHT ON FIRE. ME AND MY 2 YEAR OLD WERE GETTING PIZZA FOR OUR FAMILY WHEN THE BRAKS GT SO HOT THEY STARTED A FIRE LEAVING US STRANDED. UGH!