TCT Property Management Services, LLC

Very good realty management.
Very clear on what to expect.
Helpful on everything.
I’d recommend if anyone is looking to re-​locate or rent!

This property management company is beyond unprofessional. They gave us less than a 45 minute window to get back to them to sign papers when we were approved for the lease on a home that we loved. They sent an email at 3:15PM stating «if we do not hear back from you by 4 PM we are moving on to next applicant.» Wow! My husband and I do Not have desk jobs; therefore, we do not check our email minute by minute.
I would run if you see that this is the property manager of your house.

I awakened on Sunday June 28, 2015 at 5:00 am to find that my air conditioning system was not working, it was 83 degrees in the house and we normally keep the temp at 78 – 79. I called the emergency number and left a message that was returned in just a matter of minutes. The property manager informed me that she had already contacted the home warranty company for the property I rent and that she had contacted the owner as well. The home warranty company did not take calls until 7 am, and so we waited for 40 minutes. Shortly after 7 am we had a call from the property manager advising the call was made and an HVAC technician would be contacting next. In the meantime I was locating hotels that would accept pets since they were declared on the lease and just as we were considering moving out for the day, around 11am, until the A/​C was fixed received a call from the technician that would be over between 12−6pm. The technician arrived around 1pm, solved the problem and by that time it was 89 degrees inside so it was just in time. It took hours to cool the house but it was done and the work by TCT Properties was a great experience keeping us from re-​locating for the day and effectively communicating with us throughout the process. Good Job and Thank you.

VERY Un-​helpful company before even getting to meet them and view the property
They were rude and very short and would not cooperate with me with times to view the places and this is after me saying I’m ready to sign a lease, this bullshit made me look them up on Unilocal and I see it’s a good thing I did no body seems to be happy except the posts they most likely put up for themselves… The hell with this company.

DO NOT RENT FROM THIS COMPANY!!! This company is HORRIBLE!!! They dont operate professionally at all. They are thieves and lairs. They dont run a lawful business. I rented a house from this property management company for a little less than 3 years. After my first year was up, I was offer a renewal incentive of $ 250 if I signed a new lease. This renewal incentive was offer July 2013. TCT never applied this incentive to my rent. I moved out of the home on ½/​2015, and I am still fighting to get the renewal incentive refunded to me, Which I was clearly offered in writing. I have sent TCT 20+ emails over the past 5 months of not living in the home, not to mention I spent Nov and Dec 2014 also trying to get the refund before I moved out of the house. TCT had done nothing at all, put point fingers at the property owner and state they aren’t responsible.

Horrible horrible horrible! Do not rent !!
These people are crooks ! Their tenants mean nothing to them! I rented a property in Gilbert and was totally scammed. First of all we asked about the house having scorpions due to us having 3 little kids and were told no by Laura. Wrong ! We were finding scorpions in the house and outside on a daily basis as well as my 2 yr old son being stung! We also were out of hot water for 3 weeks due to the water heater being out and the owner sending someone out numerous times to «fix it» obviously not wanting to spend the money to replace it but finally did after I got on the phone and had a heated exchange with a Laura. After that the house we rented was really old and the tile and grout were old and yellow microwave broke after a month, the plumbing was horrible and everything was leaking … After a while we just got tired of trying to call because our calls wouldn’t be returned as well as Laura not wanting to talk to us and instead would tell us to email her and would not respond until a few days later ! Now mind you I have been with several property management companies the last 10 years and this is by far the worst ! They act nice and inviting when your looking to rent, then when you rent it’s like they could care less about you and just wanna collect your money ! On the last day of our lease we went in to talk to Laura and was basically told she was unavailable to talk to. I then got a big attitude with the lady at the front desk and then outta no where pops up Laura ! Who then basically told us there’s no time table as to when we were gonna get our deposit back and that she can’t tell us when she’s gonna go look at the property. And don’t get me started on how we got screwed with the deposit !! All in all horrible property management company horrible customer service!

Friends of Mine recommended a Neighborhood in South Gilbert where TCT had a listing. Listing had Patrick McGovern name as contact. Sent Numerous emails to Mr McGovern. To see property He finally responded with there are tenants in the unit and will need to make arrangements to see. I sent emails for the Next week and a half trying to set up an appointment. With Mr McGovern. I Called and left messages on his phone also. All went unanswered until last Thursday when he finally responds with The place has been rented. He wasted much of my time and I find him and TCT to be very unprofessional. Now that I have been doing my home work on TCT and Patrick McGovern. I find out through social media Mr McGovern is posting on social Media sites the same time I have sent him emails. So he is not concerned about New Clients like he is about promoting his own personal life on social media. I have time Line of my emails sent and Mr. McGovern posting on Social media. He was online why cant you answer an email. or 8. Please do some homework before you deal with this company and Its employees. Or they will just waste your time. Im a business owner
no time for this kind of people. I wanted to spend money with them. But they must not really care

I have lived in a TCT property for about 7 years. I have always had great service and my requests have been responded to quickly and are fixed right away!

My Realtor recommended TCT Property Management Services to me back in 2000 to manage six different SFH residential real estate investment properties in the Phoenix area (Mesa, Chandler, and Gilbert). I later invested in property in another state where (after losing money several years in a row) I am now on my fourth property manager in six years.
Meanwhile, TCT has consistently earned my trust with their professional and responsible management of my Phoenix investment properties over the past thirteen years.
I’ve worked with several of the property managers on the residential team at TCT over the years (Rachael, Natalie, Lora, Erin, Jennice, and others), and have never had problems with any of them. They, and the tenants they selected, have taken great care of my properties, along with the help of their network of maintenance professionals to cover every possible need from cleaning, gardening, paint and other basics to appliance repair, HVAC, plumbing, flooring, and more. Tenant requests are dealt with promptly, and I’ve never had a tenant complain about TCT as my choice of property manager. Move-​out inspections are performed, and as a property is prepared to be re-​rented, repairs are appropriately billed to the tenant (if applicable) or the owner (for things the tenant is not responsible for, like normal wear and tear).
I wonder if people who are unhappy with TCT might be tenants who haven’t paid their rent on time or didn’t take very good care of the property they were living in. Fortunately I can’t say I’ve seen much of that with the properties that TCT manages for me. I wish I could say the same about my other rental properties (and tenants).
I highly recommend TCT to property owners and prospective tenants alike.

We’ve rented with tct for about two years and it has been completely miserable. First of all the listing used false advertising! And now that we’re stuck here they completely ignore us. Emails after emails go completely ignored. I’ve already contacted the better business bureau about them and next will be getting my lawyer involved. Whatever you do avoid this company!!!

This is the worst Property Management Company Ever. Do not rent from them, you will not get any of your deposit back, and then never fix anything !
They will do anything to keep your money, even make stuff up ! Especially Jessi T.
STAY AWAY !