Sonoran Home Services

Sonora home Services is so horrible that when I was trying to set the appointment I turned them down. I’m a renter and the home owners warranty dispatched this company. So they called me and the dispatcher was extreamly rude and just had no empathy. Today is Thursday and the dispatcher said they can’t come out until Monday. Mind you, it is going to be 105 degress this weekend. With animails and children that is unacceptable. Priortize your calls. Someone with not AC should come before someone doing an annual AC maint. The dispatcher was also an idiot telling me that my home should have two units just because it is a two story home. WRONG LADY. it goes by square footage of your home idiot. I’m less that 200 sqft so it only requires 1 unit, 2000+sqft requires 2 units. My ex husband does this for a living so I know this for a fact, Also it not my job to know if this is a single unit or a split unit. (even tho I know its a split unit and the air handler is in the attic). You are suppose to be the AC people so why are you asking me and then giving me attitude about it. Horrible customer service. If I was to act like that at my place of business I would be fired. Very unproffessional. Needless to say I called my property management back who called the home owners warranty who then in turned dispatched the work to a different company. (Yes you can do this. If the first call does not go well then call home owner warranty back and request it to be dispatched to someone else.) Do not even try this company.

This place is ridiculous. We had a leak that we had a hunch that was coming from the wax ring under the toilet. We called on a Saturday to report the leak, they took their $ 100 deductible and said someone would contact us in 4 hours. Monday afternoon we finally received a call back and scheduled a «plumber» to come take a look. I showed him where the leak was and where we thought it may be coming from. I even showed him that there was access in the ceiling to see there was no plumbing inside the wall that the leak could be originating from. He insisted that it wasn’t the toilet and that it must be leaking from a crack in the foundation. He then cut a 12″ x 6″ hole in the wall of my bathroom and said it wasn’t something that he could fix. So another couple of days to get a real plumber out and he checked the water meter and immediately agreed that it was probably coming from the wax ring. He then confirmed our assumptions that it was indeed the wax ring on the toilet and replaced. Now we have a nice sized hole in our wall that was cut for no good reason and Sonoran says they can have someone do a «rough» patch but they don’t sand down the patch or paint. I have no words for the level of service we have received in the past 2 years with this company. We will definitely move on to another company once our contract expires.

This company has been used twice for repairs through my Home Warranty company. The first time the technician needed to get more parts for my repair. He was scheduled to return the next day. I left work to meet him there and he never showed up. When I was finally able to reach the office they said their technician was unable to come to work that day and they couldn’t reach him. Finally I talked them into sending somebody else the following day. He showed up but couldn’t do the repaid because the first technician had MY parts on his truck (and still couldn’t be reach). What a DISASTER!
The 2^nd time, and what I’m currently dealing with, the techincian came out and did the repair as scheduled. One week later I have the exact same problem. I called and called but got no call back so had to call the Home Warranty company just to get a call back. Finally they called and said they couldn’t come until Friday. (it’s Tuesday). My pool will be green by Friday. This is absolutely the worst customer service I’ve ever experienced. If I did a job, and the job failed, I certainly would NOT make the customer (who is likely already unhappy) wait a week before I meander over to take a look at whatever I apparently messed up. I would bend over backwards to fix my mistake in hopes of keeping the client as happy as possible.

I think they are fantastic. I have had for at least 12 years. They have replaced or fixed the air conditioners, hot water heaters, appliances, garbage disposal, pool filter, and a lot more. Read the contract.

Steer clear of this company at all costs!
This company was dispatched to do a pool repair on a rental property. My pool service told me that the repair looked severely inadequate and sure enough 64 days later the repair failed. I thought that they might stand by their work even though it was 4 days out of warranty but they did not. My mistake for not listening to my pool service but their unwillingness to even come out and take a look at what was wrong now without me paying a trip charge is horrible customer service as far as I am concerned.

had them through my home warranty and they charged me 500 for a fan motor on my AC… way over priced but I was desperate and wanted it fixed. the new fan still didnt fix problem so it was a pretty big rip off. Would not recommend.